623      iPhone_iPad_Mac_apple

MacMail reply problem with 10.10.1 and Mail 8.1.

Environment is  OS X 10.10.1

Mail 8.1 (1993) which came with Yosemite.

When I reply to email, Mail can't link the original message with the response.

The reply is in the "Sent" folder as it should be and the Message Viewer has the reply arrow

in the right place.

However, when I click on the reply arrow, I get an Error message that says

"Mail was unable to find your reply to the message “test reply”. You may have deleted the message."

No problem until Yosemite.  Painful problem since I'd like to see what I said in email responses without

scanning the Sent Mail folder.

I haven't found this problem with the other numerous Yosemite Mail discussions.

Anyone see this ?

Hello Noonmoon,

It may help to rebuild the affected mailboxes (including the related Sent folders).

Mail (Yosemite): Rebuild mailboxes
https://support.apple.com/kb/PH19195

Cheers,

Allen

Allen

Thanks for the suggestion.  A good  one.

I rebuilt Inbox/Exchange and Sent/Exchange

I also rebuilt some other mailboxes as well.

Sadly, I still have the problem.

I long for Mail on OS X 9.

Thanks again,

Noonmoon

Noonmoon,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

All my best,

Allen

I have the same problem on two separate MacBook Pros.  Have rebuilt mailboxes to no avail.  Others have had the same problem - see: https://discussions.apple.com/message/22448092  Unfortunately, someone posted a solution that worked for old mail but not new mail.  That led to someone marking the problem as solved.  I have not found a solution yet.  Really a pain in the neck not being able to find responses.

Incidentally, after following the procedure in the link above I have ended up with multiple files named Envelope Index...  And the problem reemerged with old email and following the procedure above a second time has created more problems because the find reply is not fixed for any mail now and I cannot rebuild my inbox, I seem to have to rebuild each folder individually.  So be cautious in messing with your Envelope Index files.

Thanks to Zimmerman on that response.

It helped me in that I now know one more thing not to try.

I'm using Outlook, which has its own problems, but it is important to be able to quickly track replies.

Thanks Noonmoon.  UPDATE:  I called Apple Tech Support today because I have AppleCare coverage.  The only solution they had is the one I gave a link to above: https://discussions.apple.com/message/22448092  So deleting the Envelope Index files seems to be a fix for existing mail but we may have to wait for a more permanent fix from Apple.  Going through this again did recover the email messages I was missing before but it does take a while when you have as many emails as I do (>200,000).  I may call Apple support next week and ask if it can be escalated.  Perhaps a senior tech has a more lasting solution.

I have had the same problem with Mail not finding replies since switching to Yosemite.  Rebuilding mailboxes doesn't help.

Rich

UPDATE.  Thanks Rich.  I was escalated to level 2 tech support who determined that this is an Apple problem that many others are having.  It was sent to engineering who acknowledged the issue.  There is currently no work around or solution.  They believe that the problem may receive attention and be fixed in a future update.  This has disrupted my normal work flow.  Am trying to use "Organize by Conversation" to see my replies but this will take some getting used to...

Lets hope its fixed in the next release.

Best Wishes,

Rich

Professor, Biochemistry University@Buffalo

NYS Center of Excellence in Bioinformatics and Life Sciences

Developmental Genomics Group

B3-303, 701 Ellicott St. Buffalo, NY 14203

Phone: 716-829-3471

Sent from my iPod, please forgive typos

Unfortunately this was not resolved in the 10.10.2, App store update, or the Combo Update.  Both "reply" and "forwarded" emails are unable to be found.

When will the nightmare end?  Are they ever going to fix it.  Hard to believe that Apple can't fix their own Mail program incompatibility with their own operating system.

Ok so I assume its not just me! I submitted a bug report on this back in December, so its skipped both updates which is a little disappointing.  They appear to be running two weeks ahead of the Mavericks update schedule so fingers crossed its caught in the 3rd update.

I'm also having graphics artefact issues on my 2nd and 3rd 27" Cinema Displays along with many others. Also submitted bug reports in December and also not caught yet.

That said, Yosemite is good, and much better than the Mavericks update, less buggy too, so apart from these issues I'm still impressed with the innovations in Yosemite.

Any news from Apple on this?

The issue only happens with my Office365/Exchange accounts.

Thanks for keeping this problem out front Mitoids. Apple, please fix the bug in your Mail program! Don't make us move to Outlook!

最後更新：2017-09-30 08:03:01

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