662
Panic Report, help needed
Mac Pro - Early 2009
OS X 10.11.6
24gb of RAM
Things I have tried to do: Removed all 24gb of RAM and tried running 8gb at a time to check if any pairs were damaged. All pairs still had the random shutdowns happen.
Things I have noticed: Shutdowns usually happen when watching videos, pictures or recording stuff in Logic X. Even without using those programs or doing those processes, the computer will still shutdown. Just takes longer.
Any help would be greatly appreciated! This is the first time I have ever asked for help on this forum, im sorry if I am missing information. Feel free to ask if anything else is needed from me.
*** Panic Report ***
Machine-check capabilities: 0x0000000000001c09
family: 6 model: 26 stepping: 5 microcode: 17
signature: 0x106a5
Intel(R) Xeon(R) CPU E5520 @ 2.27GHz
9 error-reporting banks
Processor 8: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC1_STATUS(0x405): 0xfe00000000400e0f
IA32_MC1_ADDR(0x406): 0x000000e1e7e1e000
IA32_MC1_MISC(0x407): 0x0000000001000000
Processor 9: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC1_STATUS(0x405): 0xfe00000000400e0f
IA32_MC1_ADDR(0x406): 0x000000e1e7e1e000
IA32_MC1_MISC(0x407): 0x0000000001000000
Processor 10: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC1_STATUS(0x405): 0xfe00000000400e0f
IA32_MC1_ADDR(0x406): 0x000000e1e7e1e000
IA32_MC1_MISC(0x407): 0x0000000001000000
Processor 11: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC1_STATUS(0x405): 0xfe00000000400e0f
IA32_MC1_ADDR(0x406): 0x000000e1e7e1e000
IA32_MC1_MISC(0x407): 0x0000000001000000
Processor 12: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC1_STATUS(0x405): 0xfe00000000400e0f
IA32_MC1_ADDR(0x406): 0x000000e1e7e1e000
IA32_MC1_MISC(0x407): 0x0000000001000000
Processor 13: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC1_STATUS(0x405): 0xfe00000000400e0f
IA32_MC1_ADDR(0x406): 0x000000e1e7e1e000
IA32_MC1_MISC(0x407): 0x0000000001000000
Processor 14: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC1_STATUS(0x405): 0xfe00000000400e0f
IA32_MC1_ADDR(0x406): 0x000000e1e7e1e000
IA32_MC1_MISC(0x407): 0x0000000001000000
Processor 15: IA32_MCG_STATUS: 0x0000000000000004
IA32_MC1_STATUS(0x405): 0xfe00000000400e0f
IA32_MC1_ADDR(0x406): 0x000000e1e7e1e000
IA32_MC1_MISC(0x407): 0x0000000001000000
panic(cpu 5 caller 0xffffff80011cc7ba): "Machine Check at 0xffffff7f830792a7, registers:\n" "CR0: 0x000000008001003b, CR2: 0x00007fc46e809000, CR3: 0x0000000004ae1000, CR4: 0x0000000000002660\n" "RAX: 0x0000000000000001, RBX: 0xffffff8013812800, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff910d853d40, RBP: 0xffffff910d853d70, RSI: 0x0000000000000001, RDI: 0xffffff8013810700\n" "R8: 0xffffff8013815800, R9: 0xffffff7f8308eda0, R10: 0x0000009cadbdbc06, R11: 0x00000000e0000000\n" "R12: 0xffffff7f83095e20, R13: 0xffffff8013165b00, R14: 0x0000000000000148, R15: 0x0000000000000001\n" "RFL: 0x0000000000000046, RIP: 0xffffff7f830792a7, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.11. 2.1/osfmk/i386/trap_native.c:168
Backtrace (CPU 5), Frame : Return Address
0xffffff8103a05e90 : 0xffffff80010d7b92
0xffffff8103a05f10 : 0xffffff80011cc7ba
0xffffff8103a06070 : 0xffffff80011ea43f
0xffffff910d853d70 : 0xffffff7f8307133a
0xffffff910d853e60 : 0xffffff7f83070690
0xffffff910d853f20 : 0xffffff80011cda59
0xffffff910d853f40 : 0xffffff80010ef33d
0xffffff910d853f90 : 0xffffff80010ef830
0xffffff910d853fb0 : 0xffffff80011c6537
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelCPUPowerManagement(218.0)[7822F938-81AB-3C79-80DD-B6 107BA5164F]@0xffffff7f8306e000->0xffffff7f83098fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
15G1217
Kernel version:
Darwin Kernel Version 15.6.0: Mon Jan 9 23:07:29 PST 2017; root:xnu-3248.60.11.2.1~1/RELEASE_X86_64
Kernel UUID: 0BADD3CA-3553-380F-8A09-3B02BA961B45
Kernel slide: 0x0000000000e00000
Kernel text base: 0xffffff8001000000
__HIB text base: 0xffffff8000f00000
System model name: MacPro4,1 (Mac-F221BEC8)
System uptime in nanoseconds: 672932573012
last loaded kext at 246426510007: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f84312000, size 69632)
last unloaded kext at 306731180550: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f84312000, size 61440)
loaded kexts:
com.kemper-amps.profiler 1.2.1f111
com.paceap.kext.pacesupport.snowleopard 5.7.2
com.waves.driver.soundgrid 2.0.0
tc.tctechnologies.driver.PaeFireStudio 4.2.0 39752
com.digidesign.iokit.DigiDal 9.0f4
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 110.22.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.driver.AppleHDAHardwareConfigDriver 274.12
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.kext.AMDFramebuffer 1.4.2
com.apple.driver.AppleHDA 274.12
com.apple.driver.AppleMikeyDriver 274.12
com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
com.apple.AMDRadeonX3000 1.4.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 3.1
com.apple.kext.AMD5000Controller 1.4.2
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.driver.AppleFWOHCI 5.5.4
com.apple.driver.Intel82574L 2.7.0b1
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 108.2.3
com.apple.driver.DspFuncLib 274.12
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOAcceleratorFamily2 205.11
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1
com.apple.iokit.IOBluetoothFamily 4.4.6f1
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.driver.CoreCaptureResponder 1
com.apple.driver.AppleHDAController 274.12
com.apple.iokit.IOHDAFamily 274.12
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.kext.AMDSupport 1.4.2
com.apple.AppleGraphicsDeviceControl 3.12.9
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOFireWireFamily 4.6.1
com.apple.iokit.IOAHCISerialATAPI 2.6.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.usb.AppleUSBUHCI 1.0.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
If you have a dual processor Mac Pro, the most likely cause is that the Northbridge chip (I/O Hub) located on the processor tray is overheating and causing the shutdowns. This chip directs the flow of data between the processors and the memory chips. The Northbridge chip normally runs hotter than any other chips in your Mac Pro, but the harder your computer is working, the hotter this chip gets. When it reaches a critical temperature, the Mac Pro will shut down to protect rest of the components.
There are many threads about the plastic heatsink fastener rivets failing resulting in the chips overheating because the heatsink is not in good contact with the Northbridge chip itself. Unfortunately, the Northbridge chip and its heatsink are located under the CPU A heatsink and cannot be accessed without removing the CPU A heatsink. This is a very delicate operation and might be best left to someone with some experience.
Here is one thread with some photos:
Northbridge running hot in 2010 Mac Pro
That is an uncorrectable Memory error:
User Tip: Mac Pro and Error Correcting Code RAM Memory
if this is a 2009 or later, its memory is organized by the each, not pairs.
If you have a dual processor Mac Pro, the most likely cause is that the Northbridge chip (I/O Hub) located on the processor tray is overheating and causing the shutdowns. This chip directs the flow of data between the processors and the memory chips. The Northbridge chip normally runs hotter than any other chips in your Mac Pro, but the harder your computer is working, the hotter this chip gets. When it reaches a critical temperature, the Mac Pro will shut down to protect rest of the components.
There are many threads about the plastic heatsink fastener rivets failing resulting in the chips overheating because the heatsink is not in good contact with the Northbridge chip itself. Unfortunately, the Northbridge chip and its heatsink are located under the CPU A heatsink and cannot be accessed without removing the CPU A heatsink. This is a very delicate operation and might be best left to someone with some experience.
Here is one thread with some photos:
Northbridge running hot in 2010 Mac Pro
This article on a hobbyist website feature pictures, as well as additional discussion. I refer to this problem as "wiggly northbridge chip" and it most definitely CAN be diagnosed without disassembly of the processor shelf (although it is easier if you power off and slide the shelf out)
https://www.xlr8yourmac.com/archives/jul14/071114.html.
.
Thank you so much for this! This solved my problem! I have built a few PC's and decided to go ahead and do the work on my own. I removed both CPU A and B, cleaned off the thermal paste and did the same for the Northbridge heatsink/thermal paste. I replaced the plastic clips with two M3 x 10mm screws and two M3 x .5 nuts holding the screws from underneath the motherboard. I reassembled everything and the computer has not shut off in 1 whole day.
Thank you so much for the link. Followed the steps to a tee and everything works great now. The clips were damaged and the heatsink was very loose. I replaced the clips with machine screws and nuts. Again, thanks for the help. Much appreciated.
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最後更新：2017-08-21 07:17:33
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