385      iPhone_iPad_Mac_apple

Telephone Support

I suspect that Apple has changed its telephone support hierarchy, and I think it's not as helpful as it once was.

My Mac Book Pro was frozen, and I did all the standard restart procedures to bring it up, but none worked.

I could not get an appointment at a Genius Bar near me, so I called the support number.  The person(s) I spoke with were very pleasant, but unable to fix my problem, or to guide me to a fix. Their knowledge was quite limited, and there was no escalation procedure. If this is so, it puts a great burden on the stores, and obviously reduces the quality of support for users.

Not all problems are easily fixed by phone... What seems to be the trouble?

最後更新：2017-08-26 03:40:57

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