135      iPhone_iPad_Mac_apple

Photo attachment problem in Mail app

I have a vexing problem with the Mail app.  When I drag and drop a photo into a new message and send it, the photo does not transmit. The outgoing file displays an icon with an embedded question mark where the photo should be. The recipient receives the same thing.

If, however, I send the photo by:

• Opening it in Preview
• Invoking the share icon
• Selecting Mail

...the resultant message (which looks the same as though I had dragged and dropped the image as before), transmits the photo successfully.

Can anyone suggest why the drag-and-drop route doesn't work?  Other file types, e.g., documents, spreadsheets, .pdf's, transmit successfully. The problem seems to be restricted to photos.

Thanks...

Does it work if you use the paperclip to attach it?

If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan    also Sierra

Safe Mode Startup – El Capitan.          also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
  

Etrecheck – System Information

From where are you dragging the photo?

Thanks for the comprehensive reply, Eric!

The problem occurs when using the paper clip method of attachment (I neglected to mention this in my original post).

I'm at a job site today, so I won't be able to act on your suggestions until this evening. I will post the outcome.

Again, thanks!

If you are dragging the photo directly from another app, you might want to first export, or drag, it to the Desktop, then drag it from there into the Mail message.

Thank you for the answer; I will try dragging from the desktop. I don't think that it will make a difference - I've been dragging photos from Finder. Nonetheless, I'll give it a go.

最後更新：2017-09-03 16:26:03

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