574      iPhone_iPad_Mac_apple

"This message has not been downloaded from the ...

We are having this issue across multiple IOS devices ranging from IOS version 5.x up to the latest 6.1.2. Many (not all) emails sent to the devices are unreadable and simply state: "This message has not been downloaded from the server". Microsoft believes this to be some sort of bug with the IOS devices in the way they are handling the SSL encryption.

Facts:

- Devices are connected to an Exchange 2010 SP1 Rollup 6 via Active Sync (No POP3, IMAP or SMTP)

- issue occurs on multiple IOS devices within the organization ranging from IOS 5.x up to the latest 6.1.2

- Issue occurs on both external cellular data and internal wireless networks

- Not all emails sent to the devices result in the error, but issue does tend to occur more frequently from certain senders/domains

- Using the same user account on an android phone does not result in an issue (even when receiving the exactly same email that has been sent to the IOS devices)

- Closing mail app / rebooting device does not resolve the issue

- Doesn't appear to matter what the mesage format is (can be html, plaintext, etc)

- Spent nearly 7 hours with Microsoft going through the Exchange server configuration and looking for possible causes. None have been found and all testing indicates things are setup correctly.

- This is not a case of Issue 2.3 listed here: https://support.microsoft.com/kb/2563324 (verified by Microsoft Support)

- If we disable SSL on the IOS device and connect via plain HTTP the messages are displayed correctly!

- If we use a different SSL certificate, the issue still occurs - so not a problem with the original cert.

Does anyone have any suggestions on what would cause this? Does the ISO devices have any sort of log that would indicate why it's reporting this error? The current error is pretty unhelpful.

Solved!

GFI hosted anti-spam solution was modifying headers of the messages in a way that IOS devices don't appear to like.

Glad I didn't pay Apple's support ransom for that resolution 

Crickets.....

Guess I'm stuck paying the $695 (yikes!) support call to apple. Does apple actual monitor and respond on these forums, or is it completely end user supported?

Solved!

GFI hosted anti-spam solution was modifying headers of the messages in a way that IOS devices don't appear to like.

Glad I didn't pay Apple's support ransom for that resolution 

Blair.Stouffer wrote:

 

Does apple actual monitor and respond on these forums, or is it completely end user supported?

It's completely user-to-user. Apple does not provide any official support in any of these forums.

Regarsd.

Can you share with me how GFI fixed your issue?

I am experiencing the same problem, called GFI hosted support and they are not aware of the solution.

I would really appreciate if you let me know what they did to fix your problem and I will tell them to do the same on my account.

Thank You!

I have the same issue, but different devices display symptoms differently.

I can have a message with the "has not been downloaded from server" on my iPhone, but the same message downloads and displays correctly on my ipad. And vice-versa.

Here's the easy answer:

https://www.iphonejd.com/iphone_jd/2011/09/iphone-tip-content-of-e-mail-not-displ ayed.html

Hi Blair,

Been seeing this problem on a number of domains that are hosted on maxmail.

I've just opened a case with them, from memory do you remember if GFI fixed this for you per domain?

Regards

L

Oh Yeah!

GFI Have a solution for this problem. It is to do with iOS implementation of reading the message headers when SPF compliance modifications are made by GFI.

https://kb.gfi.com/articles/SkyNet_Article/Error-This-message-has-not-been-downlo aded-from-the-server-when-downloading-messages-to-an-iOS-device?retURL=%2Fapex%2 FSupportHome&popup=true

QUICK & EASY FIX.........

This recently started happening only on my i5s, only with my exchange email account. The icloud emails worked just fine. However, none of the suggestions I came across online resolved the matter. I decided to delete the the exchange email account & immediately re-added it to the iPhone & like magic is was operating as it should. Hope this saves someone else an hour + of troubleshooting!!!!! 

is turning off spf filtering the only solution as gfi says. that lets too much spam through. there must be a better way!

We faced similar issue on all our users unable to download emails from  corporate Exchange 2010 Server. Its about the accepted domain setting in Exchange server. We followed below article to resolve the issue

https://www.grishbi.com/2015/03/this-message-has-not-been-downloaded-from-the-ser ver/

Since upgrading to IOS 9, the emails that I have "saved" on my phone now say "This message has not been downloaded from the server."  When I'm running thru the list of emails, I can see the first few lines of the messages, but when I tap on it to open and read, all that is there is the above message.  It is not helpful to read messages and then they are gone.  Can someone help me?

...i have the same problem.... no idea where to go from here!

最後更新：2017-10-04 22:58:12

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