168
My computer is running very slow(average 5 min ...
EtreCheck version: 3.4.4 (448)
Report generated 2017-09-15 08:53:33
Download EtreCheck from https://etrecheck.com
Runtime: 21:08
Performance: Poor
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Problem: Computer is too slow
Description:
The start up take a little more than five min….
Programs take about 3 min to open
Shutting down is equally lengthy process.
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAM
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 323
Proxy: ProxyAutoConfig
Proxy: ProxyAutoDiscovery
Disk information not found!
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB30Bus
Apple Inc. thunderbolt_bus
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (265.68 GB free)
Physical disk: disk0s2 499.25 GB Online
Operating system information not found!
Unknown file: /Library/LaunchAgents/com.avast.osx.secureline.userinit.plist
/Library/Application Support/AvastSecureLine/hub/userinit.sh
Unknown file: /Library/LaunchDaemons/com.avast.osx.secureline.init.plist
/Library/Application Support/AvastSecureLine/hub/init.sh
Unknown file: /Library/LaunchDaemons/com.avast.osx.secureline.uninstall.plist
/Library/Application Support/AvastSecureLine/hub/autouninstall.sh
Unknown file: /Library/LaunchDaemons/com.avast.osx.secureline.update.plist
/Library/Application Support/AvastSecureLine/components/update/update.sh
Unknown file: ~/Library/LaunchAgents/com.avast.osx.secureline.home.userinit.plist
~/Library/Application Support/AvastSecureLine/hub/userinit.sh
5 possible adware files found. [Remove/Report]
/Library/Application Support/Avast/components/fileshield/unsigned
[loaded] com.avast.FileShield (3.0.0 - SDK 10.9) [Lookup]
/Library/Application Support/Avast/components/proxy/unsigned
[loaded] com.avast.PacketForwarder (2.1 - SDK 10.11) [Lookup]
/Library/Extensions
[not loaded] expressvpn.tap (20150118) [Lookup]
[loaded] expressvpn.tun (20150118) [Lookup]
[not loaded] 7 Apple tasks
[loaded] 188 Apple tasks
[running] 70 Apple tasks
[killed] 17 Apple tasks
17 processes killed due to insufficient RAM
[not loaded] 40 Apple tasks
[loaded] 174 Apple tasks
[running] 87 Apple tasks
[killed] 16 Apple tasks
16 processes killed due to insufficient RAM
[running] com.Affinegy.InstaLANa.plist (? 9fa0835b d35180ac - installed 2015-06-08) [Lookup]
[not loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 dbda64ee - installed 2013-09-16) [Lookup]
[running] com.avast.osx.secureline.update-agent.plist (AVAST Software a.s. - installed 2017-09-13) [Lookup]
[loaded] com.avast.osx.secureline.userinit.plist (Shell Script 2fc1004f - installed 2017-09-13) [Lookup]
[running] com.avast.update-agent.plist (AVAST Software a.s. - installed 2017-08-08) [Lookup]
[loaded] com.avast.userinit.plist (Shell Script bb25154c - installed 2017-08-08) [Lookup]
[not loaded] com.maintain.LogOut.plist (Shell Script 1d95663e - installed 2017-03-22)
[not loaded] com.maintain.PurgeInactiveMemory.plist (Apple, Inc. - installed 2017-04-28)
[not loaded] com.maintain.Restart.plist (Shell Script 5421a7fd - installed 2017-03-22)
[not loaded] com.maintain.ShutDown.plist (Shell Script 9b7e817c - installed 2017-03-22)
[not loaded] com.maintain.Sleep.plist (Shell Script 94f768ba - installed 2017-03-22)
[running] com.maintain.SystemEvents.plist (Apple, Inc. - installed 2017-07-04)
[loaded] com.oracle.java.Java-Updater.plist (? 6ba5df4d 72ac4dde - installed 2017-08-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 eb6bee8f - installed 2017-08-29) [Lookup]
[loaded] com.avast.init.plist (Shell Script fc55b6fa - installed 2017-08-08) [Lookup]
[loaded] com.avast.osx.secureline.init.plist (Shell Script 1bda83b1 - installed 2017-09-13) [Lookup]
[loaded] com.avast.osx.secureline.uninstall.plist (Shell Script ba7a0061 - installed 2017-09-13) [Lookup]
[loaded] com.avast.osx.secureline.update.plist (Shell Script f50a649c - installed 2017-09-13) [Lookup]
[loaded] com.avast.uninstall.plist (Shell Script 22f94791 - installed 2017-08-08) [Lookup]
[loaded] com.avast.update.plist (Shell Script d6c32197 - installed 2017-08-08) [Lookup]
[loaded] com.expressvpn.tap.plist (Apple, Inc. - installed 2017-04-28)
[loaded] com.expressvpn.tun.plist (Apple, Inc. - installed 2017-04-28)
[loaded] com.linksys.connect.helper.plist (Linksys LLC - installed 2015-01-13) [Lookup]
[not loaded] com.maintain.CocktailScheduler.plist (Shell Script 300b8a41 - installed 2017-03-22)
[not loaded] com.maintain.HideSpotlightMenuBarIcon.plist (Apple, Inc. - installed 2017-04-28)
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
[loaded] com.skype.skypeinstaller.plist (Skype - installed 2015-02-14) [Lookup]
[loaded] com.adobe.AAM.Updater-1.0.plist (? 6a3cceca dbda64ee - installed 2013-09-16) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 560d19c8 ac8ed034 - installed 2017-09-06) [Lookup]
[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.C6FE5915-8EE8-467E-B99B-7D1 E1C064A7A.plist (Apple, Inc. - installed 2017-07-04)
[loaded] com.avast.home.userinit.plist (Shell Script 5ec2be8e - installed 2017-08-08) [Lookup]
[loaded] com.avast.osx.secureline.home.userinit.plist (Shell Script e87d30c1 - installed 2017-09-13) [Lookup]
iTunesHelper Application - Hidden (? 0 - installed 2017-07-04)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TWC-WiFi Menu Application - Hidden
(/Applications/TWC/TWC-WiFi.app/Contents/Resources/TWC-WiFi Menu.app)
WDDriveUtilityHelper Application
(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-04)
AdobePDFViewerNPAPI: 11.0.22 (installed 2017-08-25) [Lookup]
AdobePDFViewer: 11.0.22 (installed 2017-08-25) [Lookup]
Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]
PepperFlashPlayer: 27.0.0.130 (installed 2017-09-13) [Lookup]
Silverlight: 5.1.50901.0 (installed 2017-05-11) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-05) Check version
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2016-11-21)
[enabled] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installed 2016-12-01)
[enabled] JavaScript Blocker - Travis Roman - https://javascript-blocker.toggleable.com/ (installed 2015-07-18)
[not loaded] Avast Online Security - AVAST Software - https://www.avast.com (installed 2015-07-26)
[enabled] AVG Do Not Track - AVG Technologies - https://www.avg.com (installed 2012-11-23)
Flash Player (installed 2017-08-29) [Lookup]
FUSE for macOS (installed 2016-09-06) [Lookup]
Java (installed 2017-08-05) [Lookup]
Time Machine information requires OS X 10.8 "Mountain Lion" or later.
5% WindowServer
4% kernel_task
2% mds
1% ps
1% launchd
525 MB kernel_task
114 MB com.avast.daemon
66 MB 6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper
62 MB softwareupdated
62 MB AppleSpell
915 MB Available RAM
44 MB Free RAM
3.11 GB Used RAM
871 MB Cached files
19 MB Swap Used
Adobe Reader XI (11.0.22): (installed 2017-08-25)
Adobe Flash Player: (installed 2017-09-13)
Adobe Pepper Flash Player: (installed 2017-09-13)
Install information may not be complete.
2017-09-14 10:53:56 MacReviver Uninstaller High CPU use [Open] [Details]
2017-09-14 06:37:54 mtmfs High CPU use [Open] [Details]
2017-09-14 03:02:00 com.avast.daemon High CPU use [Open] [Details]
2017-09-14 00:09:11 Software Update.app Crash [Open]
Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSXMLChildren stringValue]: unrecognized selector sent to instance 0x7fa15515d6b0'
abort() called
terminating with uncaught exception of type NSException
2017-09-13 19:17:56 MacReviver.app Hang [Open]
2017-09-13 17:55:06 Safari.app High CPU use [Open] [Details]
First order of business is to uninstall completely all of that avast nonsense. Then test things out, run etrecheck, etc.
Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.
Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read Use safe mode to isolate issues with your Mac - Apple Support. Compare how your Mac works in Safe Mode to how it has been, and describe your observations in a reply to this Discussion.
Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.
Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group (see Note 1 below). Before removing it, confirm you don't need any of the files you might have created in that Account.
Let me know what you determine.
Note 1: The information you provided does not indicate the macOS version, which when taken with the other symptoms you describe strongly supports the likelihood of hard disk corruption. The instructions for deleting a user or group generally apply to macOS versions earlier than Sierra though.
Note 2: There is a high correlation between premature disk failure and the use of non-Apple disk "utilities", "helpers", drive "managers" and similarly categorized "maintenance" utilities. "Cocktail" and the Western Digital "helpers" are among them.
Although they are not likely to cause hard disk drive failure directly, non-Apple "anti-virus" products are all junk that will prevent your Mac from working properly. Uninstall such things in strict accordance with their instructions.
Hi PhitOtter:
It is hard to say whether the Avast and AVG are causing any problems. I would remove them. But it sounds like your problem may be the SATA cable or possible your hard drive.
Startup Screens : About the screens you see when your Mac starts up
MacBook Pro 13" Mid 2012 Hard Drive Cable Symptoms: Symptoms
MacBook Pro hard drive SATA cable issue. MacBook Pro Hard Drive Cable Failure-Free fix and preventative maintenance
MacBook Pro blinking question mark issue. MacBook Pro Question Mark Issue
To test whether the problem is your hard drive or SATA cable:
You can remove your hard drive from Mac and install in an external enclosure OWC external case or using a USB to SATA adapter USB to SATA adapter and connect it to your MBP via USB. And then try to boot from it using Startup Manager. This will help to identify if your hard drive or SATA cable are at fault. If it boots the MBP, most likely the problem will be the drive SATA cable needs to be replaced.
Boot from the disk using Startup Manager: How to choose a startup disk on your Mac
If your SATA cable is faulty, here is a guide on how to replace it.
MacBook Pro 13" Unibody Mid 2012 Hard Drive Cable Replacement: iFixit.com
MacBook Pro 13" Unibody Mid 2012 Hard Drive Cable: SATA Cable
Kim
Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.
Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read Use safe mode to isolate issues with your Mac - Apple Support. Compare how your Mac works in Safe Mode to how it has been, and describe your observations in a reply to this Discussion.
Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.
Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group (see Note 1 below). Before removing it, confirm you don't need any of the files you might have created in that Account.
Let me know what you determine.
Note 1: The information you provided does not indicate the macOS version, which when taken with the other symptoms you describe strongly supports the likelihood of hard disk corruption. The instructions for deleting a user or group generally apply to macOS versions earlier than Sierra though.
Note 2: There is a high correlation between premature disk failure and the use of non-Apple disk "utilities", "helpers", drive "managers" and similarly categorized "maintenance" utilities. "Cocktail" and the Western Digital "helpers" are among them.
Although they are not likely to cause hard disk drive failure directly, non-Apple "anti-virus" products are all junk that will prevent your Mac from working properly. Uninstall such things in strict accordance with their instructions.
Hello John
Thanks for your suggestions. My system is running Sierra OS 10.12.5
--First and foremost I have backed up my system after each step and have set my new external HD as the default "go to" for Time Machine back ups.
--Second I have removed the apps which were classified as...non-Apple disk "utilities", "helpers", drive "managers" and similarly categorized "maintenance" utilities.
WD Security.
Avast and all its' programs and Cocktail have been removed.Yet some of these apps are still showing up in the EtreCheck reports. No increase in speed found.
(One question however presented itself while doing all of this.......
Is macFuse another program I should remove as a part of the above "unnecessary helper?")
--Third, I performed the SAFE MODE reboot after deletion but found the same slow performance issue as b4... the system was just as sluggish and continued at an average of 10-15 min start up time.
Instead of creating a new user account, I went into an already existing user account and found the system just as sluggish and long on the start up. Yet I found something that concerned me.
When I opened up Safari browser it opened to show only one quarter of the Safari screen. If I waited a few seconds too long b4 attempting to push the green maximize button the rotating beachball would start and I couldn't do anything with the screen. I could only close it by a force quit.....After a few times of this I tried to press the max button b4 the beachball started and it worked. Once maximized, I had full control of the browser window. BTW this only happens in this one user account all other users don't have this issue (just slow performance)
Is this possibly an indication of some bigger problem?
In reading one of the links on troubleshooting in SAFE MODE it said to look at incompatible login items as a possible culprit. I deleted them which low and behold the system did show a huge increase in startup speed. Average of 5min instead of 10-15mins. Which is much better then b4 but marginal at best.
But other concerns remain besides the Safari browser issue in that one user's account as I've noted below....
To address your comment that there could be a possibility of an impending disk failure I run Disk Utility ..... First Aid on the Start up disk and received this reply:
"First Aid found corruption. Use First Aid from recovery disk to fix"
But I don't have the recovery disk..... is there anything else I can do ?
Below is the latest EtreCheck report.....any other suggestions u can offer?
EtreCheck version: 3.4.4 (448)
Report generated 2017-09-16 18:56:19
Download EtreCheck from https://etrecheck.com
Runtime: 6:05
Performance: Below Average
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Clean up] link to delete unused files.
Problem: Computer is too slow
Description:
System is starting up slow
Safari is acting up
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 323
Proxy: ProxyAutoConfig
Proxy: ProxyAutoDiscovery
iCloud Quota: 154.29 GB available
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
APPLE HDD HTS547550A9E384 disk0: (500.11 GB) (Rotational)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
(disk0s2) <not mounted> [CoreStorage Container]: 499.25 GB
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-8A8 ()
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
Apple Inc. thunderbolt_bus
Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 498.88 GB (266.57 GB free)
Physical disk: disk0s2 499.25 GB Online
macOS Sierra 10.12.5 (16F73) - Time since boot: less than an hour
Mac App Store and identified developers
/Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
/Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
Executable not found!
One orphan file found. [Clean up]
/Applications/ExpressVPN.app
[not loaded] expressvpn.tap (20150118) [Lookup]
[loaded] expressvpn.tun (20150118) [Lookup]
/Applications/LaCie Desktop Manager.app
[not loaded] com.LaCie.ScsiType00 (1.2.9 - SDK 10.6) [Lookup]
[not loaded] com.jmicron.driver.jmPeripheralDevice (2.0.4) [Lookup]
[not loaded] com.lacie.driver.LaCie_RemoteComms (1.0.1 - SDK 10.4) [Lookup]
[not loaded] com.oxsemi.driver.OxsemiDeviceType00 (1.28.13 - SDK 10.5) [Lookup]
[not loaded] 7 Apple tasks
[loaded] 189 Apple tasks
[running] 65 Apple tasks
[killed] 21 Apple tasks
21 processes killed due to insufficient RAM
[not loaded] 40 Apple tasks
[loaded] 174 Apple tasks
[running] 81 Apple tasks
[killed] 22 Apple tasks
22 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 dbda64ee - installed 2013-09-16) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? 6ba5df4d 72ac4dde - installed 2017-08-05) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 eb6bee8f - installed 2017-08-29) [Lookup]
[loaded] com.expressvpn.tap.plist (Apple, Inc. - installed 2017-04-28)
[loaded] com.expressvpn.tun.plist (Apple, Inc. - installed 2017-04-28)
[loaded] com.linksys.connect.helper.plist (Linksys LLC - installed 2015-01-13) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]
[loaded] com.skype.skypeinstaller.plist (Skype - installed 2015-02-14) [Lookup]
[loaded] com.wdc.WDPrivilegedHelper.plist (? 9f7f4405 0 - installed 2017-09-16) [Lookup] - /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper: Executable not found!
[loaded] com.adobe.AAM.Updater-1.0.plist (? 6a3cceca dbda64ee - installed 2013-09-16) [Lookup]
[loaded] com.adobe.ARM.[...].plist (? 560d19c8 ac8ed034 - installed 2017-09-06) [Lookup]
[loaded] com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.C6FE5915-8EE8-467E-B99B-7D1 E1C064A7A.plist (Apple, Inc. - installed 2017-07-04)
FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-07-04)
AdobePDFViewerNPAPI: 11.0.22 (installed 2017-08-25) [Lookup]
AdobePDFViewer: 11.0.22 (installed 2017-08-25) [Lookup]
Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]
PepperFlashPlayer: 27.0.0.130 (installed 2017-09-13) [Lookup]
Silverlight: 5.1.50901.0 (installed 2017-05-11) [Lookup]
JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-05) Check version
[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-09-15)
[enabled] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installed 2016-12-01)
[enabled] JavaScript Blocker - Travis Roman - https://javascript-blocker.toggleable.com/ (installed 2015-07-18)
[enabled] AVG Do Not Track - AVG Technologies - https://www.avg.com (installed 2012-11-23)
Flash Player (installed 2017-08-29) [Lookup]
FUSE (installed 2017-07-18) [Lookup]
Java (installed 2017-08-05) [Lookup]
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 232.30 GB
Destinations:
My Passport for Mac [Local]
Total size: 999.49 GB
Total number of backups: 6
Oldest backup: 11/27/16, 9:33 PM
Last backup: 9/15/17, 5:35 PM
Size of backup disk: Adequate
Backup size 999.49 GB > (Disk used 232.30 GB X 3)
G-DRIVE Mini [Local]
Total size: 249.88 GB
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 249.88 GB < (Disk used 232.30 GB X 3)
6% ps
5% WindowServer
3% kernel_task
1% mds
1% &
最後更新：2017-09-17 09:08:47
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