958      iPhone_iPad_Mac_apple

Moving iTunes library nightmare

Without exaggeration, I've spoken to 10+ senior Apple advisors and spent countless hours trying to accomplish a seemingly simple move. Help!

The executive summary - in preparation for buying a new iMac, I needed to move my 1.2TB library from my local 2TB drive to an external. The new iMac only has a 512GB drive. I dragged the iTunes folder to my external. The problems I've encountered include songs not looking at the new library location even though in Preferences, Advanced - the new library location is listed. Seemingly getting that problem mostly fixed (some songs would still look at the old library), I then ran into a problem of losing all my playlist info. Then, seemingly fixing that, I now have 4000+ songs (out of 90,000) with the ! point and looking in the old library.

Find files doesn't fix things completely - in my current situation, I originally had 10,000 songs with a !. After a find files, it went down to 4,000. Organize and consolidate doesn't help.

Just as frustrating, it seems that various senior advisors give different solutions and one contradicts the other. I must have copied and recopied my library a half dozen times. That's 8 hours each copy. I stupidly listened to one advisor who deleted my original library, so things will never be the same.

Normally, one senior advisor will see the problem through. The reason I've spoken to so many different advisors is twofold. Since the various fixes the advisors generally give take a long time, they need to call back. More often than not, their shift has finished by the time the process is done and often they're off the next day. Or, I don't trust a particular advisor. The reason I bring this up is that I would love to speak to an advisor who has special expertise in this matter. However, I'm told that this is not how tech support works.

I really am heart-broken. My music is a lifetime collection and without a doubt the most important data on my Mac. I really don't know where to go at this point.

最後更新：2017-09-04 20:29:11

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