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Updated to Sierra and now ALL MY MAILBOXES IN A...

Updated to Sierra and now ALL MY MAILBOXES IN APPLE MAIL ARE GONE.  I'VE LOST 32 MAILBOXES OF YEARS AND YEARS OF SAVED MESSAGES.   HELP - QUICK

You should provide a few more details so we can try to help.

The simple process of updating to Sierra should not have put your mail at risk.

Dod you create a backup, as recommended, before the update?

Help - quick is not really enough for us to act on.

Sorry about frantic; however, I have 1,000’s of patient files in the mailboxes and need some now.  Sorry for the unprofessional statement of “please assist me”.

Everything was working fine before the update.  Yes, I have back-up on Time Machine.  Before the update, there was a V2 and V3 folder in my mail file.  Now there is V2 and V4.  V2 and V3 had a file called Mailbox, V4 does not.  V2 contains file folders with my actual email addresses such as POP-jbs@xxxx.net@pop.1and1.com  “.  V3 was all numbers such as “0E85763D-5441-47D4-A0C5-70310A6373B5” and “5296409A-E4B2-40DA-9B62-47D577C8E85A” along with a mailbox.  V4 has all the same numbers as V3; however, no mailbox file.

I restarted the computer and mail numerous times, no impact. I’ve attempted to rebuild the mailboxes, no change.  5 of 26 mailboxes (plus sub-mailboxes) have files in them; however, the latest is May, 2016.  There have been over 125 additions to mailboxes in the past two days, none of the messages are there.

Interesting also, I receive messages that my Internet accounts require passwords verified; however, when inputting the proper password, I’m notified that the user name or password is wrong – it is not.  When I go to my MacBook running El Capitan, all the Internet Accounts are configured correct, using the same information I am inputting on my updated iMAC.

For reference, I have been an Apple user since inception; thus, no stranger to working out problems.  This, I am totally baffled.

Thank you for your help

OK...

so a few thoughts and questions come to mind.

What kind of mail accounts are these? POP or IMAP? Who is the provider?

Are you using 2FA our 2SV on your Apple ID?

Was the mail you can't access in local folders on the Mac?

If you are on the higher Apple ID security, maybe your mail provider needs an app specific password.

Have you considered, for the short term at least, booting in to recovery mode and rolling back to your last backup before upgrading to Sierra?

Have you restored from your backup (or tried to)?

Barry

I have attempted to use TM back up and all I get is new Import folders with each account having many sub accounts with numbers such as “5296409A-E4B2-40DA-9B62-47D577C8E85A” containing nothing – empty.

Don’t understand 2FA or 2SV on Apple ID

Getting my mail has been resolved using local email address and password.  The internet email accounts won’t accept my user name and password.  That is a really strange problem as using the same information on my other MAC works just fine.  I don’t understand why the Internet accounts works on one MAC and not the Other.

The most important problem is accessing my saved mailbox folders 23GB of data, just gone.  I’ve spent most of the night trying everything to recover the information and no solution.  That is where I need the most help.  Should V4 folder have a mailbox folder within, can’t locate it.

Thanks so much for your help

I looked at my own system to see if I could come up with some suggestions.....nothing (no help to you). Don't give up hope. There are some very good people who post here....I trust they will chime in with suggestions.

Barry

2FA is Two Factor Authetication

2SV is Two Step Verification

These both may require an app specific password be created.

You should be able to import from inside Mail, saved mailboxes directly from your TM backup. Mail will read what it needs. You would not be accessing the mail folders directly.

see this for guidance

https://www.macissues.com/2014/12/07/how-to-manually-restore-your-mail-folder-fro m-time-machine/

You have been wonderful, thanks.  I did a backup from TM and now my email box has grown from 23GB to 89GB.  I've tried to identify duplicate; however, not too successful.  Somehow in the process I'v lost all keychains.  Perhaps I'm losing my touch, but this has been the worst upgrade I've experienced.

I'm only compounding the problem.  Spoke to a Tech Support person; however, doesn't have a solution.  Can you tell me how to go back and start from the beginning?

Boot in to Recovery Mode.

That's pressing command-R on boot up until you see the Apple logo.

About macOS Recovery - Apple Support

Take the top option and with your TM drive attached, you should see all your recent backups by date, including the OS version. Select the latest one pre-Sierra.

It is a longish process and will have a few dialogs to deal with, but when finished, you should be back at your pre Sierra login screen.

Thank you very much.

You're most welcome.

Please report back with your success!

I have, temporarily, lost mail before and can understand the panic that sets in...

Thanks.  I have 26 files of patient records that are needed.  Backing up only created a larger size mail file.  Many of the emails I have been able to recover have the header with no subject.  The files also have been backed up on a hard drive; however, recovery has been just as tedious without results.

Could you please let me know why there is no more mailbox folder in V4?  Is there an easier way to figure out the mailbox from the long number sequence without opening each one and going through a large number of sub-section until reaching a message founder that might have nothing in it?

Could you please let me know why there is no more mailbox folder in V4?  Is there an easier way to figure out the mailbox from the long number sequence without opening each one and going through a large number of sub-section until reaching a message founder that might have nothing in it?

You've reached the edge of my expertise I'm afraid.

Again, the value of Time Machine is that mere mortals like us don't need to know the inner workings. The old expression "there's people for that" comes to mind.

The restoration processes don't require an intimate knowledge of why, just how.

I have the same problem

All mail accounts are gone (but its still exist in Library folder). If i create a new account, i get the message "account already exist". Also all contacts or calendar events are gone too.

I open "internet accounts" and no apple id listed and its not possible to login (message: "account already exist")

its terrible

最後更新：2017-10-07 08:31:06

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