630
Impossible updating from macOS 10.12.5 to 10.12.6
I have a MacBook Pro and I'm not able to update macOS Sierra to last release.
I pressed "Update" in AppStore; it seems working fine; after a bit of time computer restarts itself, a dark grey apple is apepars on light grey background; progress bar get completed and then nothing more. It stay in this condition hours and hours, since I restart computer and restore previous system from TimeMachine.
I also tried automatic update from AppStore; I tried to download update from direct link and then install it.
But since now I can't update.
I used Disk Utility, but no issue was found on disk.
I had some problem also in previous update, from 10.12.4 to 10.12.5: AppStore was not founding anyupdate, after much time looking for it. But it was enought restart MacOS and everything has gone well.
Can you help me?
Thank you so much and sorry for my English, I hope issue is enough clear.
Try downloading and installing the Combo Update:
Download macOS Sierra 10.12.6 Combo Update
I yet tried and it didn't work.
Open the AppStore. Click on Featured at the top of the page. Click on macOS Sierra in the right column on the page. Download the macOS Sierra installer and run it.
When you downloaded the Combo updater from the link provided by Luis did you then double click the dmg to install it?
I'l try, but I think it won't work: issue seems to be in installing, not in downloading.
Anyway I'll try.
Thank you.
Yes of course and results is the same as described in first post.
Ok so can you download this, https://etrecheck.com/ then install, it run it and then post the results back here.
EtreCheck version: 3.1.5 (343)
Report generated 2017-04-24 15:12:37
Download EtreCheck from https://etrecheck.com
Runtime 2:00
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Impossible to update macOS
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2,5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 412
Video Information: ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ⓘ
macOS Sierra 10.12.3 (16D32) - Time since boot: about 30 days
Disk Information: ⓘ
TOSHIBA Q300. disk0 : (480,1 GB) (Solid State - TRIM: No)
[Show SMART report]
EFI (disk0s1) /private/var/tmp/MPPAJOBF : 210 MB (182 MB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 478.87 GB (29.99 GB free)
Core Storage: disk0s2 479.24 GB Online
HL-DT-ST DVDRW GS41N ()
USB Information: ⓘ
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Unknown Files: ⓘ
~/Library/LaunchAgents/com.skype.skype.shareagent.plist
/Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent
One unknown file found. [Check files]
Kernel Extensions: ⓘ
/Library/Extensions
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.6.1 - SDK 10.9 - 2017-03-25) [Support]
[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.6.1 - SDK 10.9 - 2017-03-25) [Support]
[not loaded] com.mbbecm.driver.MBBDataCardEcmDriver (5.00.00.00 - SDK 10.8 - 2017-03-25) [Support]
[not loaded] com.zte.driver.cdc_ecm_qmi (1.4.1 - SDK 10.9 - 2017-03-25) [Support]
[not loaded] com.zte.driver.cdc_usb_bus (1.4.1 - SDK 10.9 - 2017-03-25) [Support]
/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns
[not loaded] com.MBB.driver.MBBACMData (5.01.01.00 - SDK 10.8 - 2014-11-11) [Support]
[not loaded] com.MBB.driver.MBBActivateDriver (5.01.00 - SDK 10.8 - 2014-11-11) [Support]
[not loaded] com.MBB.driver.MBBEthernetData (5.01.01.00 - SDK 10.8 - 2014-11-11) [Support]
/Library/Extensions/MBBDataCardECMDriver_10_9.kext/Contents/PlugIns
[not loaded] com.mbbApp.driver.MBBAppUSBCDCECMControl (4.2.1 - SDK 10.8 - 2014-11-11) [Support]
[not loaded] com.mbbApp.driver.MBBAppUSBCDCECMData (4.2.1 - SDK 10.8 - 2014-11-11) [Support]
/System/Library/Extensions
[not loaded] com.eltima.ElmediaPlayer.kext (1.0 - 2017-03-25) [Support]
[not loaded] com.olympus.CamBlockCommandsDevice (2.0.0 - 2017-03-25) [Support]
[not loaded] com.olympus.CamBlockCommandsDeviceUP (2.0.0 - 2017-03-25) [Support]
/System/Library/Extensions/OlympusDSCDriver.kext/Contents/PlugIns
[not loaded] com.olympus.CamFWSerialBusProtocolTransport (2.0.0 - 2006-11-30) [Support]
[not loaded] com.olympus.CamUSBMassStorageClass (2.0.0 - 2006-11-30) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 156 Apple tasks
[running] 87 Apple tasks
[killed] 30 Apple tasks
30 processes killed due to insufficient RAM
System Launch Daemons: ⓘ
[not loaded] 38 Apple tasks
[loaded] 160 Apple tasks
[running] 97 Apple tasks
[killed] 18 Apple tasks
18 processes killed due to insufficient RAM
Launch Agents: ⓘ
[loaded] com.google.keystone.agent.plist (2017-03-29) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2017-04-23) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2017-02-28) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-12-21) [Support]
[running] de.novamedia.VodafoneDeviceObserver.plist (2016-10-31) [Support]
[loaded] org.macosforge.xquartz.startx.plist (2016-10-26) [Support]
Launch Daemons: ⓘ
[loaded] com.DesignScience.DSMTTool.plist (2017-02-04) [Support]
[loaded] com.adobe.fpsaud.plist (2017-04-17) [Support]
[failed] com.github.IngmarStein.Monolingual.Helper.plist (2017-02-12) [Support]
[loaded] com.google.keystone.daemon.plist (2017-04-17) [Support]
[loaded] com.microsoft.autoupdate.helper.plist (2017-04-12) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2016-09-10) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2017-03-15) [Support]
[loaded] com.teamviewer.Helper.plist (2016-12-21) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2017-02-28) [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist (2016-10-26) [Support]
User Launch Agents: ⓘ
[failed] ca.madefresh.BodegaAgent.plist (2016-12-10)
[failed] com.adobe.ARM.[...].plist (2012-03-07) [Support] - /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper: Executable not found!
[loaded] com.divx.agent.postinstall.plist (2012-11-14) [Support] - /Library/Internet Plug-Ins/DivXBrowserPlugin.plugin/Contents/Resources/extensions-installer: Executable not found!
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (2017-04-21) [Support]
[failed] com.google.GoogleContactSyncAgent.plist (2014-10-27) [Support] - /System/Library/PrivateFrameworks/GoogleContactSync.framework/Versions/A/Resour ces/gconsync: Executable not found!
[loaded] com.skype.skype.shareagent.plist (2017-04-22) [Support]
[running] com.spotify.webhelper.plist (2017-03-25) [Support]
[failed] de.metaquark.appfresh.plist (2010-08-17) [Support] - ~/Downloads/AppFresh.app/Contents/Resources/AppFreshDaemon: Executable not found!
[failed] net.brockerhoff.QuayMenu.plist (2008-04-27) [Support] - /Library/Application Support/Quay.quay/Quay.app/Contents/Resources/QuayMenu.app/Contents/MacOS/QuayM enu: Executable not found!
User Login Items: ⓘ
Dropbox Applicazione
(/Applications/Dropbox.app)
Spotify Applicazione Hidden
(/Applications/Spotify.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-04-21) [Support]
QuickTime Plugin: 7.7.3 (2017-02-07)
Flash Player: 25.0.0.163 - SDK 10.9 (2017-04-21) [Support]
SharePointBrowserPlugin: 14.7.3 - SDK 10.6 (2017-04-12) [Support]
Google Earth Web Plug-in: 7.1 (2017-02-07) [Support]
Silverlight: 5.1.50901.0 - SDK 10.6 (2017-02-07) [Support]
JavaAppletPlugin: Java 8 Update 131 build 11 (2017-04-23) Check version
User internet Plug-ins: ⓘ
Picasa: 1.0 (2009-02-28) [Support]
Safari Extensions: ⓘ
Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2017-01-01)
GMail Counter - Elia Cereda - https://elix14.altervista.org/Extensions/GMail%20Counter/ (2010-08-28)
3rd Party Preference Panes: ⓘ
Flash Player (2017-04-17) [Support]
Java (2017-04-23) [Support]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 478.87 GB Disk used: 448.89 GB
Destinations:
Time Machine [Local]
Total size: 999.86 GB
Total number of backups: 49
Oldest backup: 15/05/16, 22:39
Last backup: 22/04/17, 10:39
Size of backup disk: Too small
Backup size 999.86 GB < (Disk used 448.89 GB X 3)
Top Processes by CPU: ⓘ
29% mdworker(14)
12% kernel_task
4% WindowServer
1% storeassetd
1% fontd
Top Processes by Memory: ⓘ
857 MB kernel_task
258 MB Safari
250 MB mdworker(14)
205 MB com.apple.WebKit.WebContent(4)
86 MB Finder
Virtual Memory Information: ⓘ
599 MB Available RAM
68 MB Free RAM
3.41 GB Used RAM
531 MB Cached files
1.45 GB Swap Used
Something doesn't add up.
Your system is running 10.12.3, not 10.12.5. And as per the report it has not been restarted for 30 days.
Sorry, my copy&paste mistake.
This is the right report.
EtreCheck version: 3.4.2 (436)
Report generated 2017-07-30 09:29:20
Download EtreCheck from https://etrecheck.com
Runtime: 2:27
Performance: Excellent
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
impossible update macOS
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2,5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 458
iCloud Quota: 175 MB available (Low!)
iCloud Status: 4 pending files
Intel HD Graphics 4000 - VRAM: 1536 MB
Color LCD 1280 x 800
TOSHIBA Q300. disk0: (480,1 GB) (Solid State - TRIM: No)
EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 479.24 GB (83.00 GB free)
Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS41N ()
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB20Bus
hub_device
hub_device
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB30Bus
JMicron USB to ATA/ATAPI Bridge
003-1ER162 disk1: (1 TB)
EFI (disk1s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB
Time Machine (disk1s2 - Journaled HFS+) /Volumes/Time Machine : 999.86 GB (27.93 GB free)
Apple Inc. thunderbolt_bus
macOS Sierra 10.12.5 (16F73) - Time since boot: about 9 hours
Mac App Store and identified developers
/Library/Extensions
[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.6.1 - SDK 10.9) [Lookup]
[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.6.1 - SDK 10.9) [Lookup]
[not loaded] com.mbbecm.driver.MBBDataCardEcmDriver (5.00.00.00 - SDK 10.8) [Lookup]
[not loaded] com.zte.driver.cdc_ecm_qmi (1.4.1 - SDK 10.9) [Lookup]
[not loaded] com.zte.driver.cdc_usb_bus (1.4.1 - SDK 10.9) [Lookup]
/Library/Extensions/HuaweiDataCardDriver_10_9.kext/Contents/PlugIns
[not loaded] com.MBB.driver.MBBACMData (5.01.01.00 - SDK 10.8) [Lookup]
[not loaded] com.MBB.driver.MBBActivateDriver (5.01.00 - SDK 10.8) [Lookup]
[not loaded] com.MBB.driver.MBBEthernetData (5.01.01.00 - SDK 10.8) [Lookup]
/Library/Extensions/MBBDataCardECMDriver_10_9.kext/Contents/PlugIns
[not loaded] com.mbbApp.driver.MBBAppUSBCDCECMControl (4.2.1 - SDK 10.8) [Lookup]
[not loaded] com.mbbApp.driver.MBBAppUSBCDCECMData (4.2.1 - SDK 10.8) [Lookup]
/System/Library/Extensions
[not loaded] com.eltima.ElmediaPlayer.kext (1.0) [Lookup]
[not loaded] com.olympus.CamBlockCommandsDevice (2.0.0) [Lookup]
[not loaded] com.olympus.CamBlockCommandsDeviceUP (2.0.0) [Lookup]
/System/Library/Extensions/OlympusDSCDriver.kext/Contents/PlugIns
[not loaded] com.olympus.CamFWSerialBusProtocolTransport (2.0.0) [Lookup]
[not loaded] com.olympus.CamUSBMassStorageClass (2.0.0) [Lookup]
[not loaded] 6 Apple tasks
[loaded] 170 Apple tasks
[running] 106 Apple tasks
[not loaded] 38 Apple tasks
[loaded] 169 Apple tasks
[running] 112 Apple tasks
[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]
[loaded] com.oracle.java.Java-Updater.plist (? b5541824 be93c7fb - installed 2017-04-24) [Lookup]
[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-05-02) [Lookup]
[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-03-14) [Lookup]
[running] de.novamedia.VodafoneDeviceObserver.plist (? dd99164d 199bc130 - installed 2016-10-31) [Lookup]
[loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Lookup]
[loaded] com.DesignScience.DSMTTool.plist (Design Science, Inc. - installed 2017-02-04) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]
[loaded] com.github.IngmarStein.Monolingual.Helper.plist (Ingmar Stein - installed 2017-05-16) [Lookup]
[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-27) [Lookup]
[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-07-12) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]
[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10) [Lookup]
[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-03-15) [Lookup]
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-03-14) [Lookup]
[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-05-02) [Lookup]
[loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-07-14) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-07-30) [Lookup]
[running] com.spotify.webhelper.plist (Spotify - installed 2017-04-24) [Lookup]
Dropbox Applicazione
(/Applications/Dropbox.app)
FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-12) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-05-16)
Flash Player: 26.0.0.137 (installed 2017-07-12) [Lookup]
SharePointBrowserPlugin: 14.7.6 (installed 2017-07-12) [Lookup]
Google Earth Web Plug-in: 7.1 (installed 2017-02-07) [Lookup]
Silverlight: 5.1.50901.0 (installed 2017-02-07) [Lookup]
JavaAppletPlugin: Java 8 Update 131 build 11 (installed 2017-04-24) Check version
Picasa: 1.0 (installed 2009-02-28) [Lookup]
[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-01-01)
[not loaded] GMail Counter - Elia Cereda - https://elix14.altervista.org/Extensions/GMail%20Counter/ (installed 2010-08-28)
Flash Player (installed 2017-06-23) [Lookup]
Java (installed 2017-04-24) [Lookup]
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Destinations:
Time Machine [Local]
Total size: 999.86 GB
Total number of backups: 29
Oldest backup: 07/10/16, 22:56
Last backup: 29/07/17, 12:31
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 0 B X 3)
34% Mail
15% mds_stores
12% kernel_task
10% mds
8% WindowServer
682 MB kernel_task
196 MB mds_stores
152 MB Dropbox
140 MB Mail
82 MB IDECacheDeleteAppExtension
Top Processes by Network Use: ⓘ
Input Output Process name
429 MB 281 KB Mail
5 MB 929 KB Dropbox
1 MB 934 KB usbmuxd
206 KB 8 KB WhatsApp
93 KB 86 KB Skype
Top Processes by Energy Use: ⓘ
29.36 Mail
18.10 mds_stores
16.22 backupd
14.38 mdworker
13.82 mdworker
720 MB Available RAM
55 MB Free RAM
3.30 GB Used RAM
665 MB Cached files
271 MB Swap Used
Memory Clean: 6.3 (installed 2017-07-01)
GeoGebra 5: 5.0.372 (installed 2017-07-09)
Microsoft AutoUpdate: (installed 2017-07-12)
Office 2011 14.7.6 Update: (installed 2017-07-12)
Microsoft Excel for Mac: (installed 2017-07-12)
Microsoft Word for Mac: (installed 2017-07-12)
Microsoft PowerPoint for Mac: (installed 2017-07-12)
Microsoft OneNote for Mac: (installed 2017-07-12)
Microsoft Outlook for Mac: (installed 2017-07-12)
Adobe Flash Player: (installed 2017-07-12)
WhatsApp: 0.2.5370 (installed 2017-07-21)
Microsoft Outlook for Mac: (installed 2017-07-22)
Install information may not be complete.
2017-07-30 00:25:26 Last shutdown cause: 3 - Hard shutdown
2017-07-30 09:24:24 - ~/Library/LaunchAgents/ca.madefresh.BodegaAgent.plist - Unknown
2017-07-30 09:24:24 - com.adobe.ARM.[...].plist - Unknown
2017-07-30 09:24:24 - ~/Library/LaunchAgents/com.divx.agent.postinstall.plist - Unknown
2017-07-30 09:24:24 - ~/Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist - Unknown
2017-07-30 09:24:24 - ~/Library/LaunchAgents/de.metaquark.appfresh.plist - Unknown
2017-07-30 09:24:24 - ~/Library/LaunchAgents/net.brockerhoff.QuayMenu.plist - Unknown
I would recommend following:
remove all entries from SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath the list. Then restart, do nothing else than
uninstall the Huawei data card driver,
then restart again.
Use the Combo updater form the link Luis provided.
There is some more "not so good" stuff but at least the Combo updater should work now.
Thank you so much.
I'll try it as soon as possible.
It sounds strange to me that DropBox as startup item can cause this issue; I was thinking it is a well done software; isn't it?
About Huawei data card driver, I don't remember I've never installed it; How to uninstall it? simply delete that file?
Which other "not so good" stuff do you see?
Thank you for your atention.
No Dropbox is not a cause for issues.
Keeping the LoginItems empty results in that you have to start apps manually, so they don't run always. This helps in identifying issues. For the same reason I advice not to use Chrome for awhile, since that browser is a big load on the mac.
But if you want you can leave Dropbox in the LoginItems.
Huawei is probably leftovers from the past. I do not see it in this last list. OK.
I had no time in last weeks to take care about this issue; now I'm waiting next week and I'm going to try to install High Sierra.
最後更新：2017-09-21 05:35:15
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