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Online diagnostics negative, iMac still exhibit...

June 2013 imac

Apple  diagnostics indicate everything is fine.

Some apps sometimes refuse to shut down, geometrical shapes form on the screen without much distorting the content, this Apple has always been slower than a slug - much slower than a 2008 iMac I still have.

Beachball appears at least momentarily in 70% of operations, often hangs for long periods doing the same simple operations that never cause an issue in spouse’s 2012 iMac.

  Will  the local Apple Store have better diagnostics available then the online service?

 

Thanks

Download and run this App. It will not diagnose anything, but it will display what you have installed on your Mac.

You can post the results here which may help us help you determine the cause.

https://etrecheck.com/

Use the Share Report button to copy the report to the clipboard. Then, just paste into a reply here.

 

A 2013 Mac that is "slower than a slug" tends to indicate you have installed system modifications that are not compatible with the OS you are running.

You may have also inadvertently installed Adware. Etrecheck will identify those, also.

WMB wrote:

 

June 2013 imac

Apple  diagnostics indicate everything is fine.

  Will  the local Apple Store have better diagnostics available then the online service?

 

 

 

The AHT/ Diagnostics is not definitive by any means—it may or may not return an error code.

https://support.apple.com/kb/HT1509

 

Yes. Over the counter Apple  service is much more comprehensive. It sounds familiar like your GPU is failing.

 

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test and ask specifically for the VST (Video Systems Test)

 

Genius reservation https://www.apple.com/retail/geniusbar/

 

on-line https://getsupport.apple.com/GetproductgroupList.action

 

check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

最後更新：2017-09-25 01:31:12

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