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There was an error connecting to the Apple ID s...

I have Windows 10 on my pc. I have the most current iTunes and iCloud updates as well. Ever since the most recent update, I am unable to sign in to any apple accounts from my desktop computer. I can sign in without problems on my iphone and ipad, and the online icloud. When I try to sign in through the desktop itunes program or through the icloud for windows program, I get a pop-up window that says "Verification Failed" - "There was an error connecting to the Apple ID server." I have tried restarting my computer, uninstalling and re-installing both programs, I have tried changing my apple id password. Nothing seems to work. Please help! Thanks!

Howdy jwebb88,

Welcome to Apple Support Communities.

From what I gather, you're seeing an alert message when trying to access the sign into the iTunes Store or access your set up iCloud for Windows.  Try taking a look at the article linked below which provides a lot of great information and troubleshooting tips that will help resolve issues connecting to Apple servers. 

If you can’t connect to the iTunes Store - Apple Support

Cheers.

I have the same issue as jwebb88. 

iCloud on my ASUS ZENBOOK [Model UX303L (64 bit) running Windows 10 Home, Version 1511] cannot log in.  It always returns a login error message: THERE WAS A PROBLEM CONNECTING WITH THE APPLE ID SERVER

I followed the kind guidance from Jason L (link to "If you can't connect to the iTunes store") - but I didn't find any answers down this path.  Like jwebb88, I too have the latest iTunes installed, and it logs into the Apple store just fine.  This strikes me as odd, since I presume both iCloud and iTunes are going to the same place to validate logon credentials.

Key points:

1) I remain logged into my iCloud account just fine via multiple iPhones, multiple iPads, another ZBOX PC running the same version of Windows 10.  Confirms that this is not a "User" problem with me trying to use the wrong password.

2) From my problematic laptop, I can log into the internet version of iCloud just fine - via both Chrome and Firefox.

3) As already noted, from my problematic laptop, iTunes launches just fine, and logs into my iTunes store (...in Australia)

4) I've made sure Windows is fully up-to-date, and that my Office 2013 is also fully up-to-date, with complete shutdown/restart of the laptop to ensure nothings half-installed.

5) Before upgrade of iCloud to the latest version a couple of weeks ago (I'm now on Version 5.2.1.69), iCloud worked beautifully, including proper sync of Outlook calendar and contacts, and bookmarks across different browsers.  I'd love to try and reinstall the older version - see if that rolls me back to my earlier nirvana, but I haven't been able to find anyway to do this.

Any suggestions as to best "next steps" would be warmly appreciated...

Thank you for your help. It turned out that my antivirus software - ESET - randomly decided to start blocking all of the apple servers. The antivirus settings must have reset themselves during a recent update. Anyway, I was able to change the settings on ESET and resume using iTunes & iCloud for Windows as usual. Hooray for having my Apple Music back while at work!

No problem. I'm happy to hear that the issue is resolved. 

Click on the wifi icon in windows 10 taskbar

-> Network & Internet Settings

-> Click on Proxy on the left Navigation Pane

-> Switch off the Automatically detect settings

Now open iCloud for Windows and sign in as normal

This method work for me.

Hope it would work for others as well.

How did you reset your ESET settings? Do you have ESET NOD32 Antivirus?

Hello jwebb88 i had the same problem until i watched a video on how to fix not being able to sign into xbox on my pc, the fix for that also fixed apple too.

So what you need to do is go to your settings, next go to network and internet, next go to the proxy tab and turn off use a proxy server under the manual proxy setup.

最後更新：2017-10-19 18:49:10

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