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Applications "quit unexpectedly" upon quitting

Ever since upgrading to macOS Sierra, I have been confronted with the problem that some applications "quit unexpectedly" when I quit them. The "unexpected quit" message typically shows up about 5-10 seconds after quitting the application.

 

This behaviour is consistent on the three computers that I use, a 21" iMac (Mid 2010) with 16GB RAM, a 13" MacBook Air (Late 2010) with 4GB RAM, and a 27" iMac (Late 2013) with 16GB RAM. All computers use macOS Sierra 10.12.6.

 

The unexpected quits occur with selected Adobe and Microsoft software:

Adobe Illustrator CS5 15.0.2 and Adobe InDesign CS5 7.0.4

Microsoft Word 15.38 and Microsoft Excel 15.38

 

Interestingly, Adobe Photoshop CS5 12.0.2 and Microsoft PowerPoint 15.38 quit normally, without any error messages.

 

Deleting com.adobe.Illustrator.plist, com.adobe.InDesign.plist, com.microsoft.Word.plist and com.microsoft.Excel.plist from ~/Library/Preferences did not accomplish anything. I have checked for damaged or duplicate fonts and removed everything that was reported as problematic, but the problem persists.

 

Any ideas?

After deleting the .plists, did you restart the computer?

 

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

 

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

 

Isolating an issue by using another user account

 

If the problem is still there, try booting into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

               

 

 

 

 

Safe Mode - About El Capitan    also Sierra

 

Safe Mode Startup – El Capitan.          also Sierra

 

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
  

Etrecheck – System Information

Here is the EtreCheck report for the 27" iMac:

 

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-09 17:51:59

Download EtreCheck from https://etrecheck.com

Runtime: 1:43

Performance: Excellent

 

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

 

Problem: Apps are crashing

Description:

Some apps "quit unexpectedly" upon quitting

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac14,2

    1 3,4 GHz Intel Core i5 (i5-4670) CPU: 4-core

    16 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Handoff/Airdrop2: supported

    Wireless:  en1: Unknown

    iCloud Quota: 3.16 GB available

 

Video Information: ⓘ

    NVIDIA GeForce GTX 775M - VRAM: 2048 MB

        iMac 2560 x 1440

        EV2736W 2560 x 1440 @ 30 Hz

 

Disk Information: ⓘ

    APPLE HDD ST3000DM001 disk0: (3 TB) (Rotational)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 3.00 TB

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

     USB30Bus

        Western Digital My Book 1140

            My Book 1140 disk2: (2 TB)

                EFI (disk2s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

                Time Machine (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine : 2.00 TB (343.06 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. MacBook Air SuperDrive

        Apple, Inc. Keyboard Hub

            Apple, Inc Apple Keyboard

         hub_device

            Intermec Intermec scanner - USB kbd

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Virtual disks: ⓘ

    Macintosh HD (disk1 - Journaled HFS+) /  [Startup]: 3.00 TB (2.51 TB free)

        Physical disk: disk0s2 3.00 TB Online

 

System Software: ⓘ

    macOS Sierra  10.12.6 (16G29) - Time since boot: about 6 hours

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /Applications/ScreenFlow.app

    [not loaded]    com.vara.driver.VaraAudio (1.0.3) [Lookup]

 

        /Applications/Toast 10 Titanium/Toast Titanium.app

    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Lookup]

 

        /Applications/VMware Fusion.app

    [not loaded]    com.vmware.kext.vmci (8.5.8) [Lookup]

    [not loaded]    com.vmware.kext.vmioplug.15.2.1 (8.5.8) [Lookup]

    [not loaded]    com.vmware.kext.vmnet (8.5.8) [Lookup]

    [not loaded]    com.vmware.kext.vmx86 (8.5.8) [Lookup]

 

        /Applications/iSkysoft iTube Studio.app

    [not loaded]    com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6) [Lookup]

 

        ~/Library/Application Support/Transmit/Transmit Disk.app

    [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6) [Lookup]

 

        ~/Library/Services/ToastIt.service/Contents/MacOS

    [not loaded]    com.roxio.TDIXController (2.0) [Lookup]

 

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    173 Apple tasks

    [running]    105 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    39 Apple tasks

    [loaded]    175 Apple tasks

    [running]    104 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (? ffb65062 17b9373f - installed 2010-11-02) [Lookup]

    [loaded]    com.adobe.CS5ServiceManager.plist (? 40cdc1ff 21868ea0 - installed 2010-11-02) [Lookup]

    [loaded]    com.oracle.java.Java-Updater.plist (? 15b35fda 72ac4dde - installed 2017-08-08) [Lookup]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2010-11-02) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]

    [not loaded]    com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-04-24)

    [loaded]    com.barebones.bbedit.plist (? 76c927a0 62e9a11d - installed 2010-11-05) [Lookup]

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-09-13) [Lookup]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-06-11) [Lookup]

    [loaded]    com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-07-22) [Lookup]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (? 6a3cceca 17b9373f - installed 2014-09-18) [Lookup]

    [loaded]    com.adobe.ARM.[...].plist (? e18d8339 63c5d68b - installed 2013-05-16) [Lookup]

    [loaded]    com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.130931BF-9F11-47F1-8D9B-E76 C6904F1E0.plist (Apple, Inc. - installed 2017-07-20)

    [loaded]    com.apple.SafariBookmarksSyncer.plist (? ? ? - installed 2010-11-03)

    [loaded]    com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-07-18) [Lookup]

 

User Login Items: ⓘ

    Windows 7    VMBundle

        (~/Documents/Virtual Machines.localized/Windows 7.vmwarevm)

    ucloud    Programm

        (/Applications/ucloud.app)

    Photo Stream URL    SMLoginItem - Hidden (Apple, Inc. - installed 2015-03-30)

        (/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

 

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-12) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-20)

    NP_2020Player_IKEA: 5.0.94.1 (installed 2012-09-28) [Lookup]

    AdobePDFViewer: 9.5.5 (installed 2013-05-16) [Lookup]

    Flash Player: 27.0.0.130 (installed 2017-09-12) [Lookup]

    CitrixICAClientPlugIn: 11.2.0 (installed 2010-08-23) [Lookup]

    OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-18) [Lookup]

    Unity Web Player: UnityPlayer version 5.3.0f4 (installed 2015-12-14) [Lookup]

    JavaAppletPlugin: Java 8 Update 144 build 01 (installed 2017-08-08) Check version

 

Safari Extensions: ⓘ

    [enabled]    AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-08-07)

 

3rd Party Preference Panes: ⓘ

    Flash Player (installed 2017-08-29) [Lookup]

    Java (installed 2017-08-08) [Lookup]

 

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 3.00 TB Disk used: 490.18 GB

    Destinations:

        Time Machine [Local]

        Total size: 2.00 TB

        Total number of backups: 79

        Oldest backup: 03.05.16, 11:53

        Last backup: 09.10.17, 17:38

        Size of backup disk: Adequate

            Backup size 2.00 TB > (Disk used 490.18 GB X 3)

 

Top Processes by CPU: ⓘ

         5%   WindowServer

         3%   com.apple.WebKit.WebContent

         2%   Safari

         2%   kernel_task

         1%   hidd

 

Top Processes by Memory: ⓘ

    1.27 GB   kernel_task

    1.04 GB   Safari

    654 MB    com.apple.WebKit.WebContent

    401 MB    mds_stores

    360 MB    com.apple.WebKit.WebContent

 

Top Processes by Network Use: ⓘ

    Input     Output    Process name

    9 MB      2 MB      mDNSResponder

    2 MB      128 KB    netbiosd

    1 MB      84 KB     com.apple.WebKit.Networking

    93 KB     4 KB      ntpd

    13 KB     16 KB     apsd

 

Top Processes by Energy Use: ⓘ

      6.96 WindowServer

      2.72 com.apple.WebKit.WebContent

      1.26 Safari

      0.94 launchd

 

Virtual Memory Information: ⓘ

    9.03 GB   Available RAM

    4.07 GB   Free RAM

    6.97 GB   Used RAM

    4.96 GB   Cached files

    0 B       Swap Used

 

Software installs (last 30 days): ⓘ

    Slack: 2.8.0 (installed 2017-09-12)

    Adobe Flash Player:  (installed 2017-09-12)

    Microsoft AutoUpdate:  (installed 2017-09-13)

    Microsoft Excel for Mac:  (installed 2017-09-13)

    Microsoft Word for Mac:  (installed 2017-09-13)

    Microsoft PowerPoint for Mac:  (installed 2017-09-13)

    Microsoft OneNote for Mac:  (installed 2017-09-13)

    Microsoft Outlook for Mac:  (installed 2017-09-13)

    Slack: 2.8.1 (installed 2017-10-03)

 

    Install information may not be complete.

 

Diagnostics Events (last 3 days for minor events): ⓘ

    2017-10-09 17:16:57    Microsoft Word.app Crash [Open]

        Cause:        abort() called

        terminating with uncaught exception of type std::__1::system_error: mutex lock failed: Invalid argument

最後更新：2017-10-10 00:13:23

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