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How does arbitration proceed when full refund (with return) is requested?
Step1: When arbitration of full refund (with return) is made, seller will be required to provide the return address within 5 days.* Bearer of the shipping costs will be decided during arbitration.
Step 2: Once the return address is available, the buyer must ship items within 7 days and provide a valid tracking number.
*A shipping label should also be uploaded in case the seller fails to receive the item(s).
Step 3: Seller confirms receipt of returned item(s) and refund is released



最后更新:2017-05-22 21:34:22
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