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I have paid my order, why has it not been confirmed?

Awaiting payment:

The time to confirm your payment:



Pending payment verification:

DHgate has received the payment for the orders whose status show as “Pending payment verification”. However as a website providing DHgate Service Pledge, we are striving to make DHgate be a safe platform for both buyer and seller. To ensure the security of each transaction, we sometimes have to verify the payment details with our buyers. After we verify your information, the seller will be informed to proceed with the shipment.

  • Is it safe if I send my personal information to you?

Please note that all the information required will only be used for verification purposes and will be kept with strict confidentiality. All the documents you send can only be read by authorized people in the Safety Center and will be permanently deleted once we confirm everything is correct.

You can send the information to us by the link we gave in the email within 3 days, or send it directly to the following email: safetycenter@DHgate.com. Generally speaking, we’ll process your payment verification within 24 hours upon receipt of your reply to our email.

  • If I refuse to send my personal information as required for the verification, how will you deal with my orders?

We totally understand your concerns. But please understand that we are striving to make DHgate be a safe platform for both buyer and seller by doing this. Anyway, if you still prefer not to provide us with requested information, we will make refund for you and you may pay for your future orders on DHgate via West Union, Bank Transfer or Global Collect. Anyway, to ensure that your orders paid via Credit Card can go smoothly, we strongly recommend that you provide the information as required.

最后更新：2017-05-22 21:37:05

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