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Fix internet connection problems on Android devices

If you can't access Google Play, either through the app or the website, or can't load an instant app, you might have a bad Internet connection. A strong Wi-Fi or mobile data connection will help you browse and download apps, and enjoy Google Play digital content. If you’re using Google Play on a Chromebook, try to fix your connection issues here. 

Signs of a bad connection:

  • Downloads don't start, time out, or remain at 0%.
  • Google Play is stuck on "Loading..."
  • You can't load web pages in a browser.

General troubleshooting tips for Android devices

  1. Restart your device. It might sound simple, but sometimes that's all it takes to fix a bad connection.
  2. If restarting doesn't work, switch between Wi-Fi and mobile data:
    • Go to Settings and then Wireless & networks or Connections.
    • Turn Wi-Fi off and mobile data on, and check to see if there's a difference.
    • If not, turn mobile data off and Wi-Fi on and see if that works.
  3. Try the troubleshooting steps below.
Fix mobile data problems

First, check that mobile data is turned on and you have a data connection.

  1. Go to Settings and then Wireless and Networks or Connections and then Mobile data or Cellular data. On some devices, you may need to select "Data usage" before you see this. 
  2. Turn mobile data on. If it's already on, turn it off and on again.
  3. Check that there is a data indicator (for example, 2G, 3G, 4G, H) next to the signal strength bars at the top of the screen Wi-Fi.
  4. Note that sometimes this will not display if you have an active Wi-Fi connection. If this is the case, turn Wi-Fi off and check back.

If you don't see a signal data indicator, you may be in an area without coverage. If you can, move to a different area (for example, go outside) and check your signal again.

Note: If this happens a lot, contact your mobile service provider.

 

Next, turn airplane mode on and off.

  1. Go to Settings and then Wireless and Networks or Connections and then Airplane Mode.
  2. Turn airplane mode on.
  3. Wait for 10 seconds.
  4. Turn airplane mode off.
  5. Check to see if the connection problems have been solved.

If you still have problems after you complete these steps, contact your mobile service provider.

最後更新：2017-05-23 18:17:22

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