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Fix payment issues on your account

If your payment is declined, can't be processed, or is listed as "not eligible," try the troubleshooting steps below.

These steps may also help if you have seen one of these error messages on Google Play:

  • "Unfortunately, your transaction can't be completed at this time. Please try again or contact us."
  • "There was an issue processing your request. Please call support."
  • "Your order was declined because it was considered high risk. Please try again in 30 minutes."

How to fix payment issues

Try a different payment method

Sometimes a different payment method will help your transaction go through. To change your payment method:

  1. Go back to the item you want to buy.
  2. Tap the price.
  3. Next to the price, tap the Down arrow Down Arrow and then Payment methods.
  4. Choose a different payment method or add a new one.
  5. Complete your purchase.

Note: For more information on payment methods in Google Play, see add, edit, and remove payment methods.

最后更新:2017-05-24 01:56:07

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