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Stuck in iTunes 12.5.5.5 Cannot upgrade. Same w...

Windows 10 Home, Version 1607, Build 14393.1480. 64-bit.

Intel Core i7-4700MQ cpu at 2,40GHz

16 GB RAM installed

iTunes 12.5.5.5  --  iCloud 5.0

It's been months that I cannot update the software (both iTunes and iCloud). Downloaded the software, tried to install it manually, failed. I even tried to completely uninstall Apple software but uninstallation failed too. Amazingly, after all that, current version works fine so no urgent need. But it should be addressed sooner or later.

Can anyone help?

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Right-click on the setup file and run the installer as administrator. In some cases you may also need to temporarily disable any non-Microsoft anti-virus software.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

tt2

I had the same problem. I went through the items in the second box, as suggested, and the next time I tried the installation it worked.

Glad it helped.

tt2

最後更新：2017-08-20 18:53:59

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