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My iMessage and FaceTime keep saying "There was...

Please help me! This message keeps popping up and it won't go away. All of the forums I've been on haven't been any help.

Hey Cheerfox,

 

This information applies to when you receive the "An error occurred during activation" message when trying to activate FaceTime and iMessage. Follow these steps to resolve the issue:

These messages occur when your iPhone is trying to activate your phone number with iMessage or FaceTime.

To resolve these status messages, follow these steps. After each step, turn FaceTime and iMessage off and on again in Settings > Messages and Settings > FaceTime.

  1. Update to the latest version of iOS.
  2. Make sure that you have a cellular network connection with your cellular provider. You need a cellular network connection to activate iMessage and FaceTime with your iPhone phone number.
  3. Go to www.apple.com in Safari to make sure that you have a data connection. You need a data connection to activate iMessage and FaceTime with your iPhone phone number.
  4. Make sure that you can send and receive SMS. You need a valid SMS messaging plan to activate FaceTime and iMessage.
  5. Make sure that FaceTime hasn't been restricted: tap Settings > General > Restrictions > FaceTime.
  6. Set iPhone to the correct time zone: tap Settings > General > Date & Time.
    Note: If Set Automatically is on but the incorrect time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
  7. Contact your carrier to verify that there are no restrictions, blocks, or filters on text messages. Restrictions, blocks, or filters on text messaging will prevent iMessage and FaceTime registration from completing.

If "Waiting for Activation" still appears after you perform these steps, turn FaceTime and iMessage off and on in Settings > Messages and Settings > FaceTime. You may need to wait up to 24 hours to complete activation. Most attempts will take less than an hour, but some attempts may take up to 24 hours. If your issue isn't resolved after 24 hours, please contact Apple for assistance. If you've recently performed a remote wipe on your iPhone, wait 24 hours from the time you performed the remote wipe, and then turn iMessage off then back on.You can still activate iMessage and FaceTime with your Apple ID when these status messages appear. You can see that you've activated FaceTime and iMessage with your Apple ID by tapping:

  • Settings > FaceTime > You can be reached by FaceTime at:
  • Settings > Messages > Send & Receive > You can be reached by iMessage at:

from: iOS: Troubleshooting FaceTime and iMessage activation

https://support.apple.com/kb/TS4268

 

Welcome to Apple Support Communities!

 

Sincerely,

Delgadoh

Hey Cheerfox,

 

This information applies to when you receive the "An error occurred during activation" message when trying to activate FaceTime and iMessage. Follow these steps to resolve the issue:

These messages occur when your iPhone is trying to activate your phone number with iMessage or FaceTime.

To resolve these status messages, follow these steps. After each step, turn FaceTime and iMessage off and on again in Settings > Messages and Settings > FaceTime.

  1. Update to the latest version of iOS.
  2. Make sure that you have a cellular network connection with your cellular provider. You need a cellular network connection to activate iMessage and FaceTime with your iPhone phone number.
  3. Go to www.apple.com in Safari to make sure that you have a data connection. You need a data connection to activate iMessage and FaceTime with your iPhone phone number.
  4. Make sure that you can send and receive SMS. You need a valid SMS messaging plan to activate FaceTime and iMessage.
  5. Make sure that FaceTime hasn't been restricted: tap Settings > General > Restrictions > FaceTime.
  6. Set iPhone to the correct time zone: tap Settings > General > Date & Time.
    Note: If Set Automatically is on but the incorrect time zone appears, turn Set Automatically off and choose the correct time zone, date, and time.
  7. Contact your carrier to verify that there are no restrictions, blocks, or filters on text messages. Restrictions, blocks, or filters on text messaging will prevent iMessage and FaceTime registration from completing.

If "Waiting for Activation" still appears after you perform these steps, turn FaceTime and iMessage off and on in Settings > Messages and Settings > FaceTime. You may need to wait up to 24 hours to complete activation. Most attempts will take less than an hour, but some attempts may take up to 24 hours. If your issue isn't resolved after 24 hours, please contact Apple for assistance. If you've recently performed a remote wipe on your iPhone, wait 24 hours from the time you performed the remote wipe, and then turn iMessage off then back on.You can still activate iMessage and FaceTime with your Apple ID when these status messages appear. You can see that you've activated FaceTime and iMessage with your Apple ID by tapping:

  • Settings > FaceTime > You can be reached by FaceTime at:
  • Settings > Messages > Send & Receive > You can be reached by iMessage at:

from: iOS: Troubleshooting FaceTime and iMessage activation

https://support.apple.com/kb/TS4268

 

Welcome to Apple Support Communities!

 

Sincerely,

Delgadoh

Using FaceTime https://support.apple.com/kb/ht4319

 

Troubleshooting FaceTime https://support.apple.com/kb/TS3367

 

The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting

https://tinyurl.com/a7odey8

 

Troubleshooting FaceTime and iMessage activation

https://support.apple.com/kb/TS4268

 

iOS: FaceTime is 'Unable to verify email because it is in use'

https://support.apple.com/kb/TS3510

 

Using FaceTime and iMessage behind a firewall

https://support.apple.com/kb/HT4245

 

iOS: About Messages

https://support.apple.com/kb/HT3529

 

Set up iMessage

https://www.apple.com/ca/ios/messages/

 

iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage

https://support.apple.com/kb/HT5538

 

How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS

https://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/

 

Extra FaceTime IDs

https://tinyurl.com/k683gr4

 

Troubleshooting Messages

https://support.apple.com/kb/TS2755

 

Troubleshooting iMessage Issues: Some Useful Tips You Should Try

https://www.igeeksblog.com/troubleshooting-imessage-issues/

 

Setting Up Multiple iOS Devices for iMessage and Facetime

https://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

 

FaceTime and iMessage not accepting Apple ID password

https://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/

 

Fix Can’t Sign Into FaceTime or iMessage iOS 7

https://ipadtutr.com/fix-login-facetime-imessage-ios-7/

 

FaceTime, Game Center, Messages: Troubleshooting sign in issues

https://support.apple.com/kb/TS3970

 

Unable to use FaceTime and iMessage with my apple ID

https://discussions.apple.com/thread/4649373?tstart=90

 

How to Block Someone on FaceTime

https://www.ehow.com/how_10033185_block-someone-facetime.html

 

My Facetime Doesn't Ring

https://discussions.apple.com/message/19087457

 

Send an iMessage as a Text Message Instead with a Quick Tap & Hold

 

https://osxdaily.com/2012/11/18/send-imessage-as-text-message/

 

 

To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8

 

How to Send SMS from iPad

https://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html

 

You can check the status of the FaceTime/iMessage servers at this link.

https://www.apple.com/support/systemstatus/

 

 Cheers, Tom

It's almost is if you didn't read the OP's question. All those tips appear only to be helpful after a successful activation. Do you have any pointers (a) that are helpful when activation fails, and (b) that are not already mentioned as part of the basic troubleshooting process at "If you get an error when trying to activate iMessage or FaceTime - Apple Support"?

I've tried everything. Nothing works.

最後更新：2017-09-01 03:23:07

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