916      iPhone_iPad_Mac_apple

I am having ongoing connection problems with th...

Whilst playing Clash of Clans I will continually lose the internet connection. This means that I lose battles, resources, gold etc and lose boost times. I have informed Supercell who blame my internet connection even though the iPhone, laptop and TV all work fine so it is obviously a technical problem with their game and probably something to do with their last updates.

As I have purchased gems I feel that I should be compensated for my loss but they will not accept responsibility nor investigate the technical issue. The loss of connection occurs constantly with the game often freezing during replays or searching for battles. This is obviously not a connection issue.

What suggestions do you have to resolve this situation?

We are not Apple employees. We are just other users like you trying to help others with technical problems. If you truly believe that it is the game itself, then you have to work it out with the developers.

One way that you might check the issue to be sure, would be to try playing the game using another WiFi network. If the game works OK with another network, then it can't be the game itself. Are you losing your WiFi connection with any other apps? Is there any pattern at all to this behavior?

Hi.

Thanks for the reply. I asked because I also wanted to see if others had encountered the same problem.

I have no problems with my internet connection as I run my TV, laptop and iPhone off the same connection with no problems. I believe that since the recent updates to the game this has caused the problem. The game often freezes, cancels out or returns me to the main game screen during battles or replays.

What I want to know is how do I get the game designers or owners to acknowledge my problem as at this time they keep telling me it is my internet that is a problem and not their game. How do they know this when they refuse to investigate. What can I do and who do I go to for support if they won't accept responsibility?

I am very grateful to you for replying but concerned that if this can happen to me then how many other gamers are losing out and paying for something that they are not going to receive.

Many thanks.

I wish that I had a better answer for you, but since I don't, I can at least keep your discussion active by responding again. Hopefully somebody else that plays this game will contributes their thoughts at some point.

I am very grateful to you Demo, I have managed to speak to iTunes who say they can not do anything as it is a third party app and I need to speak to the developers direct. Problem is they won't acknowledge me or accept responsibility for the problem. Even Apple agree that is a game fault. I feel as though they are ripping me off as well as probably hundreds of gamers around the world.

Kids are paying to play and are losing out, this can't be right.

I have found another email address and sent off a complaint but as yet heard nothing. I don't expect to either, I will probably have to go down the legal route just to get a reply.

Anyway, thanks again. Good luck Demo.

Same problem here.   I just bought an iPad mini, and it works fine with all other games that I have but clash of clan. Hope someone can provide a solution for this problem.

Hi everyone. I just started having this problem with both Boom Beach and Clash of Clans. I'm wondering if there was a resolution to your problems from earlier this year. Any feedback would be greatly appreciated.

I'm having the same problem with my iPhone 6 PLus.  I don't ever have the problem on my iPad.  Both use same google/GameCentre accounts and both use the same wifi connection.  CoC support does not respond to requests for help.  If anyone finds something please post here.

So Apple replaced my phone but the problem did not go away so they replaced my sim card and it fixed the issue.

Having same issue with iPad mini in clash of clans with wifi.  Would love a clear resolution.

Its a mantience break

Its a mantience break

This is an issue with the game, not your device. I had a similar issue playing this game, but being a developer, I decided to take a look under the hood, so I fired up Clash of Clans on an emulated iPhone via iOS simulator on my macbook pro, and played a game while hardwired into the modem via ethernet, and used Charles Proxy to monitor the requests back and forth. Despite being hardwired into blazing fast internet through an actual ethernet cable (which rules out any misconfigured router settings; I wasn't even using a router, I was using the modem directly), the game was still timing out frequently. Charles Proxy revealed that the outgoing request rate was consistent, but the response rate was terrible. This indicates that either their servers are horribly overburdened, or there is a core flaw in their concurrency code, and the game itself just can't handle as many players as it is currently supporting. Eventually the pings back and forth fall out of sync and the game kicks you. This appears not to be an issue on 4G or LTE because they ping at a slower rate, which gives their server time to keep up.

This is most likely also why their support team is not helpful. If they cannot fix the issue and restore everything people lose because of it, they won't really make any money whatsoever.

What does that mean for you exactly? Basically don't give them another dime until they fix the problem. If people keep paying them, they never will.

I Know this is an old post but was wondering if anyone has had any help?

I Play clash of clans, boom beach and now clash Royale and they ALL have these connection issues when every other game works absolutely fine!

It is VERY frustrating.

I Play on both iPad and iPhone and they have the same problems at the same time of day.

I can't believe its over two years since this problem occurred and it's still prevalent.

I keep getting the wifi signal within the game to say that my wifi has been disconnected. And it's always inside this game. I use the 6s Plus. And still no solution .. come on!!

最後更新：2017-08-21 19:18:22

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