101      iPhone_iPad_Mac_apple

Unrecognized person in control of family plan

I just got notified of unauthorized purchases on my account (good thing my credit card info had expired). I went to my account and noticed someone I don't recognize on the Family Sharing. Here is the text showing on my account:  "The payment method for your Family is managed by *********." I do not know this person and this is obviously a hack. Both on my iPhone and Mac the Family Sharing is not enabled. Has anyone had this happen to them? I have changed my password but I don't want to keep this person on any Family Sharing.

<Email Edited by Host>

If you set up Family Sharing, you’re the family organizer and can add and remove family members, choose whether a child must have purchases approved, and designate another parent who can approve children’s purchases. Use your iOS device or Mac. 

• On an iOS device: Go to Settings > iCloud, then tap Family.

• On a Mac: Choose Apple menu > System Preferences, click iCloud, then click Manage Family.

iCloud: View and change Family Sharing settings

If you think your Apple ID has been compromised

Thank you for using Apple Support Communities. Have a good one. 

I have tried your suggestions and when I go to:

• On an iOS device: Go to Settings > iCloud, then tap Family.
• On a Mac: Choose Apple menu > System Preferences, click iCloud, then click Manage Family.

The Family share is dimmed out so I am NOT a part of a Family sharing group.

I also have changed my passwords and setup additional security options, but that does not solve the fact that this person has me on their family plan. This is NO ONE I know. I have checked with all my family and friends.

I want this person removed from any association from my account. None of the material on this site tells me how to remove someone.

Identify and report phishing emails and other suspicious messages

Take care.

I am having the same problem. It says that my family share plan is already used for shared purchases "some complete stranger's' family. Then when I go to my App store page I have that person and two other strangers of which I have no idea who they are in my "Family Purchases" drop down. It looks like someone hacked my ID and signed me up in their family and now others are joining and I am stuck as part of their family. I have changed my password. How do I dump those people and leave this group?

I have this problem, too. I got an email yesterday saying there was a purchase on my account initiated in China. I reset my password. Then when I went to change my billing information, it says I am a family member managed by an unknown email address (~~~@icloud.com), and that I need a security code to make a purchase. I never activated the family option. The credit card information entered is not a number I own. I can't change the payment info. (Luckily, the credit card info I was previously using expired yesterday.) I just don't understand what the benefit is to the person who did this.

Mine was also hacked. I have changed everything I can and still this person controls my phone. I can't update anything. I called apple and they said they wouldn't help because I don't have a user agreement.

Everytimr I sign in it tells me my if is being used by someone near Livonia. If you get an answer please share

I also have this problem, I got emails today from apple confirming purchases totally nearly £50. When I go to my account, it says I am part of a family group and the person controlling it has an email address that has nothing to do with me, the address is also .....@icloud.com. Can someone tell me how to sort this out?

I called the iTunes department. The first time I tried contacting them they said because I didn't have a service contract they couldn't help.

I sent emails and made more calls till I got help. The removed her email and the charges.

I still can't purchase apps because of the payment information that's there. It isn't mine. I have sent more emails.. no result.

The same exact thing happened to me. The spent almost $100 dollars. Did apple contact you back and tell you how to fix it.

They had to disable my Apple ID. Then I had to call back to reinstate it. All it fixed was being able to update my apps. I still can't purchase new apps. Some iCloud address still has payment control. I'm furious about this. At first I was just ticked off. No.. furious.

Apple will not return emails or calls. I was on hold for about 1.5 hours. Stupid

Same thing happened to me, these people are adding us to THEIR family plan w/o our knowledge or permission, then gaining access to our supplied credit card info. This is unacceptable and appears to be an easy way in via back door to spending our money.

First solution, remove yourself from their family plan and disable family sharing. Though they will I'm sure just add people back in

Any updates?

Just to update mine. First, removed myself from their Family Sharing and turned it off altogether. Then I changed my password, selecting a much harder one and also enabled Two Factor Authentication. Then I logged into iTunes then clicked on "Account" then "View my Account" and on that page, under "Purchase History" clicked on "See All". On that page, select "Report a Problem". This reveals all of the charges on your account and opens a webpage at https://reportaproblem.apple.com. From there, click on the purchase/s and select "I did not authorize this purchase" and then the "iTunes Store Support" which gives you a direct number to call. Once called in, select 1 for a human and explain the bad charge. After a short wait, they came back and had removed all purchases they made from my account to clear up the issue.

Now, I can't figure out why it won't let me add a new credit cards, but that's another problem for another day.

最後更新：2017-08-21 13:54:09

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