207      iPhone_iPad_Mac_apple

Brand New iMac Suspiciously Slow

Hello everyone! Just purchased a brand new 21.5 Retina 4K iMac. It's a great computer however, everything is working incredibly slow. Maybe I've just gotten used to SSD's but the length of time it takes for this computer to do everything is a little odd to me. I've done an EtreCheck that hopefully someone can provide some insight into. Hopefully I can get to do bottom of this problem, otherwise I'll just exchange the computer for a new one. Thanks!

EtreCheck version: 3.4.2 (436)

Report generated 2017-08-16 10:11:18

Download EtreCheck from https://etrecheck.com

Runtime: 10:51

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ

    iMac (Retina 4K, 21.5-inch, 2017)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac18,2

    1 3 GHz Intel Core i5 (i5-7400) CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR4 2400 MHz ok

        BANK 1/DIMM0

            4 GB DDR4 2400 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

    iCloud Quota: 139.54 GB available

Video Information: ⓘ

    Radeon Pro 555 - VRAM: 2048 MB

        iMac 4096 x 2304

Disk Information: ⓘ

    APPLE HDD HTS541010A9E632 disk0: (1 TB) (Rotational)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 999.35 GB

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

USB Information: ⓘ

     USB30Bus

        Seagate BUP Slim BK

            BUP Slim BK disk3: (1 TB)

                YAN PHOTOS (disk3s1 - MS-DOS FAT32) /Volumes/YAN PHOTOS : 1.00 TB (620.90 GB free)

        Broadcom Corp. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. Magic Keyboard

     USB31Bus

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

    Macintosh HD (disk2 - Journaled HFS+) /  [Startup]: 998.98 GB (875.94 GB free)

        Physical disk: disk0s2 999.35 GB Online

System Software: ⓘ

    macOS Sierra  10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper: ⓘ

    Mac App Store and identified developers

System Launch Agents: ⓘ

    [not loaded]    6 Apple tasks

    [loaded]    170 Apple tasks

    [running]    106 Apple tasks

System Launch Daemons: ⓘ

    [failed]    com.apple.security.syspolicy.plist (Apple, Inc. - installed 2017-07-14)

    [not loaded]    40 Apple tasks

    [loaded]    171 Apple tasks

    [running]    104 Apple tasks

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-05) [Lookup]

    [running]    com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-08-05) [Lookup]

Launch Daemons: ⓘ

    [running]    com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-08-05) [Lookup]

    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-08-05) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-24) [Lookup]

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-08-05) [Lookup]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-07-02) [Lookup]

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-05) [Lookup]

    [running]    com.spotify.webhelper.plist (Spotify - installed 2017-08-16) [Lookup]

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-09) [Lookup]

    Flash Player: 26.0.0.151 (installed 2017-08-09) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-08-05)

    AdobeAAMDetect: 3.0.0.0 (installed 2017-08-05) [Lookup]

3rd Party Preference Panes: ⓘ

    Flash Player (installed 2017-07-24) [Lookup]

Time Machine: ⓘ

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

        Macintosh HD: Disk size: 998.98 GB Disk used: 123.04 GB

    Destinations:

        My Passport [Local]

        Total size: 999.83 GB

        Total number of backups: 6

        Oldest backup: 8/5/17, 7:35 PM

        Last backup: 8/9/17, 2:16 PM

        Size of backup disk: Adequate

            Backup size 999.83 GB > (Disk used 123.04 GB X 3)

Top Processes by CPU: ⓘ

        18%   MailCacheDelete

        18%   CacheDeleteExtension

         9%   System Information

         6%   iBooksCacheDelete

         4%   iTunesCacheExtension

Top Processes by Memory: ⓘ

    1003 MB   Adobe Lightroom

    835 MB    kernel_task

    295 MB    com.apple.WebKit.WebContent

    236 MB    Spotify Helper

    235 MB    Messages

Top Processes by Network Use: ⓘ

    Input     Output    Process name

    2 MB      2 MB      apsd

    2 MB      978 KB    Spotify

    1 MB      142 KB    com.apple.WebKit.Networking

    155 KB    26 KB     mDNSResponder

    17 KB     6 KB      AddressBookSourceSync

Top Processes by Energy Use: ⓘ

      4.44 coreaudiod

      4.14 com.apple.WebKit.WebContent

      2.10 photoanalysisd

      2.04 photolibraryd

      1.98 Safari

Virtual Memory Information: ⓘ

    2.16 GB   Available RAM

    22 MB     Free RAM

    5.84 GB   Used RAM

    2.14 GB   Cached files

    0 B       Swap Used

Software installs: ⓘ

    Microsoft Office 2016 for Mac:  (installed 2017-08-05)

    Microsoft Office 2016 for Mac:  (installed 2017-08-05)

    Microsoft Outlook for Mac:  (installed 2017-08-05)

    Adobe Flash Player:  (installed 2017-08-05)

    Adobe Flash Player:  (installed 2017-08-05)

    Adobe Flash Player:  (installed 2017-08-05)

    Adobe Flash Player:  (installed 2017-08-09)

    Install information may not be complete.

Diagnostics Information: ⓘ

    2017-08-16 09:56:59    CalNCService Crash [Open]

    2017-08-14 20:12:24    mds Crash [Open]

        Cause:        Initializing

    2017-08-14 19:38:33    Adobe Lightroom.app High CPU use [Open] [Details]

You bought an entry level machine with only 8GB of RAM which is the minimum amount of RAM to operate Mac OS. You are using the machine to run Adobe Creative Cloud apps which are RAM intensive apps. Your iMac also only has an entry level HD which is only 5400 RPM which translates into slow performance.

If you were only using the machine for MS office related functions and surfing the Internet it would be fine however using it for GPU intensive work it's not the right configuration.

My recommendation is if you bought the machine from Apple directly and are within 14 days of the purchase date return it and order one with 16GB of RAM. I'd also strongly recommend getting one with a Fusion drive or even better a SSD.

Finally, you have 90 days of free AppleCare telephone support. Please contact them immediately. You can find information about this  program in Apple Complimentary Support

bearmoose,

I concur with rkaufmann87 100%.

Your not going to be happy with anything less that a Fusion Drive or SSD and at least 16GB of RAM.

Thanks for the reply! I should've clarified that the computer runs extremely slow even from startup; this is without having any programs automatically open up from startup. Taking upwards of a minute seems a bit poor when doing things such as starting up safari and Spotify. I understand the specs minimal however I expected it to at least run faster than a 2012 MacBook pro. I was hoping the poor performance result from my diagnostic was an indicator of something significant but you pointed out that I did have Lightroom open (which I've run on computers with much lower specs just fine). I'll try running it again after a fresh start with no programs open.

You have my recommendations.

Good luck.

That's unfortunate. Perhaps I'm understating the severity of the poor performance. I understand that the RAM and HD aren't the best but I just find it incredibly hard to believe that it takes a minute or more to start up apps such as safari, Spotify, and word on a Mac that's built in 2016/2017. Surely 8GB of RAM is substantial enough to run such basic programs at speeds preferably under 30 seconds. Additionally, the performance mirrors that of my 2012 MacBook pro. Am I to understand that this is par for the course for Mac desktops in 2017? If so I'll have to return it immediately

Base model 21.5" iMacs were never designed to do the heavy lifting work you are asking it to do. If you configure them correctly they are extremely capable computers. If you got a 21.5" iMac and configured it with 16GB of RAM and either a Fusion drive or SSD you should be very happy. If you are looking at industry leading performance then you should consider a 27" iMac that has a dedicated GPU, up to 32GB of RAM and up to a 1TB SSD.

Another thought is to get a 27" refurbished iMac from Apple's online store. There is no downside with these machines at all. They are identical to new, have the same warranty as a new machine and are eligible for AppleCare and save hundreds of $.

Haha I think something is getting lost in translation here. I understand that it's incapable of running Lightroom and similar apps well but my concern is startup times and overall performance of Spotify, safari, Word, and similar apps. Is it right that these apps load up as slowly as they do and perform as poorly ad they do? If so, I'll simply exchange my iMac for a better one but I find out hard to believe that these programs are difficult to run for this computer. The browsing capabilities and word processing capabilities are absolutely horrid.

Generally the applications you describe should load quickly. Even with the lamented 5400rpm drives those apps should open in 'only' a couple seconds... if you have a clean install.

The problem is that the 5400rpm HDDs can only just keep up with Sierra or El Capitan. Add in the adobe updater, microsoft updater, and any other background/startup processes that might try to write to the disk and bottlenecks aren't unheard of.

However the above issue is only a real problem with the 5400rpm HDDs. Literally any other option will be much faster. If you have a particularly need to keep your current system then I would suggest purchasing an external SSD and installing Sierra onto that.

As for 8GB that is substantial enough to run basic programs quickly and may even handle adobe applications one at a time.

bearmoose wrote:

 

Haha I think something is getting lost in translation here. I understand that it's incapable of running Lightroom and similar apps well but my concern is startup times and overall performance of Spotify, safari, Word, and similar apps. Is it right that these apps load up as slowly as they do and perform as poorly ad they do? If so, I'll simply exchange my iMac for a better one but I find out hard to believe that these programs are difficult to run for this computer. The browsing capabilities and word processing capabilities are absolutely horrid.

You are dealing with the limitations of a 5400 RPM HD. You have options which include

1. You can live with it.
2. You can return it for a refund within 14 days of purchase (assuming it was brought directly from Apple)
3. You can return it as in option 2 and upgrade to a more capable machine. 

The 5400 RPM hard drive is a BIG limitation in a desktop Mac.

The 8 GBs of RAM is only enough to run macOS, now, (gone are the days of running a Mac OS on 2 or 4 GBs of RAM) and barely anything else.

Also, if you can afford to upgrade to the other faster CPU option for that model iMac, that will help, too!

Having more RAM will give you the additional RAM you need to run more resource intense applications, as well, as more RAM allocated to other less resource intense applications.

I would go for a full SSD option rather than a Fusion Drive in a 21 inch model iMac because Apple is STILL pairing a 5400 RPM hard drive with a Solid State flash memory Drive.

No good!

Go for a 500 GB or 1 TB full SSD option.

I am running my old late 2009 iMac from a 480 GBs external SSD.

Also,

FYI, It is best to ALWAYS best run Adobe Photoshop with NO other applications running in the background.

You can run Adobe InDesign and Illustrator together with maybe a couple of other background apps running, but Photoshop is the most hardware/software resource intense Adobe application and needs as much of the CPU, GPU, RAM and hard drive space, as possible.

Good Luck to You!

I'm writing this from a friend's entry level 21.5 in iMac, 8GB RAM, 2.3 Ghz i5, 1TB 5400 rpm rotational HD.  It should not be taking a minute for Safari, Word, etc. to start.  Something else is going on.  Sorry I can't tell you what!

Please create your own thread instead of attempting to threadjack this one. Please follow the directions below when you create your question on the new thread.

Please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.

最後更新：2017-09-02 01:58:37

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