824      iPhone_iPad_Mac_apple

Itunes remote app not working fully

I've been using itunes on a PC and the Remote app on my iphone for a couple years.  It's been working great, but a week or two ago a strange problem appeared.  I can see my itunes library on my iphone and ipad, and can navigate, skip to next track, go back, etc., but I can no longer click on a song and have it start playing.  I now have to click it, say "play next", then click the fast-forward button to get it to play.  Once the track is finished, itunes goes back to the next song in the original order, prior to me adding the new track, rather than continuing to the track after the one I added. 

What's going on?  I see there was an update a week or two ago; did something change?  The update notes don't mention anything like what I'm experiencing.  I've done a reboot of all devices, but it's still happening.

This is getting frustrating.  My music server is nowhere near where I listen to music, and I find myself needing to go to the PC to do what I used to be able to do from the phone.

Help!

Update:  I re-registered the Remote app with my itunes library on my PC, and the problem seemed solved.  I was able to select a song, tap it, and it started playing, just as it used to do.  However, when I tried to select another song, it didn't respond; the problem came right back.

Any clues what is going on?

Update:  Based on reviews in the app store, it appears this is a common problem since the 2/17/17 update.  C'mon, Apple; get this fixed!!!

I have this exact problem too! Let's hope for a solution soon.

same exact problem here.  I also tried the delete and reregister and it still won't kick to play.  Sad!

Just tried it mine after coming across this thread, hadn't used the remote app for a while so who know when this bug cam along. When I tap a song in a playlist it won't play it, can skip tracks back and forth when playing from the home screen. Same behaviour on iPhone SE and iPad Air 2 controlling my Mac Mini's iTunes Library. Download the app again like other in this thread but no luck.

Despite the fact that things used to be more stable and less feature bloated in the past, I solved this pairing issue by being in the same Wifi network with both devices. Often, the Mac was in the 5Ghz network while the phone was still in the 2.4Ghz Wifi. Between both networks, not all broadcasts or/and UDP packets seem to traverse (although same router). I did not want to Wireshark it in detail. Anyway, without having analyzed the root cause, I helped myself with both troubled devices being in the same network. Maybe this helps or is a hint for you. OJ

Thanks OJ, but that doesn't help in my case.  My phone is connecting via WIFI to my Apple Airport Extreme, which is on one port of my modem; the PC with iTunes on it is on another modem port.  So, the iTunes PC isn't on WIFI at all.  The Airport and the PC are on the same home network, with full share rights.  The fact that I have partial functionality seems to indicate that my connection is fine, it's the app that is broken.

The frustrating thing is that when I called Apple Support, the tech said I was the first person to report this.  Five minutes on Google and I can tell that's a lie.

Get it together, Apple!

Ok folks, I've found a workaround.  Go to the "now playing" link on the app; clear the list.  You can now go back and select a different track from your library.

It's not working like it used to, but this saves a bit of frustration while we wait for Apple to get it fixed.

I still have this issue. Hoped that it would have been solved with the recent 10.3.3. iOS update, but still cannot tick a song and get it to play immediately.

Tried tweaking or updating all possible network settings, reset home sharing, etc etc, but no luck.

The only thing that works is the workaround as described here, but that is not what I want. It has worked for years and all of sudden it no longer works i.e. this is likely a bug, so I don't understand that this is not being fixed.

@Apple: please look into this!

Thanks anyway, but I cleared all my "up next" songs, and when I tap on a new song I want to hear, it just highlights and doesn't play until I hit the '>>' (i.e. "next") button on my phone app. Even if the current song is paused, the next one won't play at all until I hit next.

<Edited by Host> 

I also have this issue with several devices. I have used IPhone 6+, IPhone4S, 2 IPad2, Mac Mini and Macbook. Regardless of what device or computer I use the remote app does not perform properly.

I contacted Apple support, case # 100290677068. They had me troubleshoot thing sthat I had already tried. Then they had me factory default my phone, download the remote app, connect it to my ITunes library and try again. The app operation still did not work properly.

All devices are using the most up to date OS or IOS that they can. If this is an issue of the remote app not being compatible with older versions then that is a problem that Apple need to address. This was a good and reliable app until now.

最後更新：2017-09-15 00:49:53

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