770 iPhone_iPad_Mac_apple

PowerPoint 2008/2011 Freezes Spinning Wheel aft...

I recently updated a Mac Mini (Mid 2010) to macOS Sierra and now PowerPoint Slideshow that I've had running on it continuously for months freezes regularly. When it freezes, the slideshow will go to the background and the PPT program will be in front; neither is accessible and just shows a spinning wheel. I have to force quit the program and restart it to get PPT to do anything again.

Here is what I've tried so far without success:

Rebuilt the slideshow from a previous month's file
Roll back to previous month's file
Reduce the number of slides
Deleted and reinstalled Office 2008
Installed Office 2011
Deleted Office 2008 so that only Office 2011 is installed <- testing this now
Everything here: Microsoft Community
- New User profile
- hard disc is named
- no custom preferences in use
- can't find autorecovery files <- maybe worth another look?
Replaced with Mac Mini Server (Mid 2011) also on macOS Sierra

I'm a little lost here because I've ruled out the file as an issue and I've ruled out the machine as the issue. I suppose macOS Sierra could be the problem, so I'm looking at reformatting and upgrading just short of macOS Sierra. Does anybody have other ideas as to what could be causing this? It was working fine until the upgrade to macOS Sierra, so it could be the OS itself, but that just seems unlikely.

The next step I'm going to try is reformatting and not upgrading to Sierra.

there are great many powerpoint viewers which are free for any operation systems

if you attempt to view the power point file with a number of those and they work then your support case may be with microsoft and if they too have issues attempt to make a very simple one and test with that

at any rate your issue is somewhat mostly with microsoft

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Hello again. I ended up reformatting back to the original OS and upgrading to El Capitan, but not Sierra and had the same issue again. The output from the program is below. Please help! Thanks in advance.

EtreCheck version: 3.4.2 (436)

Report generated 2017-08-22 15:11:24

Download EtreCheck from https://etrecheck.com

Runtime: 2:44

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Beachballing

Description:

PowerPoint freezes during SlideShow after random periods of time. Could be a few minutes, could be many hours.

Hardware Information: ⓘ

Mac mini (Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini4,1

1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce 320M - VRAM: 256 MB

Disk Information: ⓘ

Samsung SSD 850 EVO 250GB disk0: (250.06 GB) (Solid State - TRIM: No)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

[redacted] [redacted] (disk0s2 - Journaled HFS+) / [Startup]: 249.20 GB (230.45 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ

USB20Bus

USBBus

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

USBBus

Logitech USB Receiver

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1611) - Time since boot: about 15 hours

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

Executable not found!

One orphan file found. [Clean up]

Kernel Extensions: ⓘ

/Library/Application Support/LogMeIn/drivers

[not loaded] com.logmein.driver.LogMeInSoundDriver (4.1.8417) [Lookup]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 162 Apple tasks

[running] 69 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 44 Apple tasks

[loaded] 158 Apple tasks

[running] 88 Apple tasks

Launch Agents: ⓘ

[running] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2017-07-21) [Lookup]

[running] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2017-07-21) [Lookup]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2017-07-21) [Lookup]

Launch Daemons: ⓘ

[running] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2017-07-21) [Lookup]

User Launch Agents: ⓘ

[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2017-08-21) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-08-21) [Lookup]

Internet Plug-ins: ⓘ

Default Browser: 601 (installed 2016-07-08)

QuickTime Plugin: 7.7.3 (installed 2017-08-21)

JavaAppletPlugin: 15.0.1 (installed 2017-08-21) Check version

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

15% kernel_task

9% LogMeIn