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Problems with new iCloud account

I have had an Apple ID with associated iCloud account that did not have an iCloud email on it for quite some time.  I just recently decided to add an iCloud email to it.  I followed all the instructions, but now it won't let me send emails from it in Mail.  The email listed on the account info is the main Apple ID email, not the new iCloud email, but it won't let me change it.  Mail just crashes every time I try to change it.  Same thing when I try to edit the Alias for that account as well.  Mail simply crashes.

Hope someone has some ideas on how to resolve this.

On your Mac: Choose Apple menu > System Preferences, click iCloud, then select or deselect each feature.

No, that's not it at all. Sorry.

I had an Apple ID using an email address other than an iCloud.com email account.  I never created an iCloud.com email account through that Apple ID, but I've been using the Apple ID account for my purchases and iCloud storage.  Just a couple days ago, I decided to start using a mail account using this Apple ID account, so I created a new iCloud.com email account going through the steps on my Mac.  It's all setup and the email is working for incoming mail; however, it fails whenever I try to send an email using this new email account.  I check the setting and it shows the email address used to setup the Apple ID as the email address (which is obviously different than the iCloud.com email account I just created); however, the rest of the setup is correct (outgoing and incoming mail server).  So, I try to change the email address shown in the setup, as well as the alias (which also shows the non-iCloud.com email account).  When I try to do this, the "Save" button is active, but nothing happens when I try to click on it.  In addition, the only way to get rid of the window is to force-quit Mail.  So, now I have an iCloud.com email that I can use to receive, but can never send anything from it.

Try these steps first:

1. Update OS X on your Mac. iCloud Mail accounts require OS X v10.7.5 or later. 
2. Go to the System Status page and check iCloud Mail.

If you still need help, try the steps below for your issue. 

If you can't access iCloud Mail at iCloud.com

1. Make sure that you're using a supported browser. Use these steps to update Safari. If you're using a different browser, check its help to learn how to install updates.
2. Clear your browser's cache. In Safari, choose Safari > Clear History and Website Data. If you're using a different browser, check its help for steps.
3. If you can access iCloud Mail from a different location or Internet connection, contact your Internet service provider or network administrator. Some Internet configurations intentionally or unintentionally prevent access to certain websites or services, such as iCloud Mail. 

If you can't send mail from the Mail app on your Mac

Use the steps below if your message can't be delivered, you're attaching a large file, or the recipient didn't get your message.

If you receive an alert when you send a message from your @icloud.com email address using Mail on your Mac

“This message could not be delivered and will remain in your Outbox until it can be delivered. The reason for the failure is: An error occurred while delivering this message via the smtp server: server name.”

1. Open Mail and choose Mail > Preferences.
2. Click the Accounts tab.
3. Select your iCloud account.
4. Click the Account Information tab.
5. Choose your iCloud account from the Outgoing Mail Server (SMTP) menu. If you choose Edit SMTP Server List, you won't see your iCloud SMTP server as an option. 

If you're attaching a large file

Message attachments can't exceed the maximum size allowed by your email service provider or the recipient's email service provider. The maximum size varies by service provider. Try using Mail Drop, compressing the filebefore sending it, or sending your message without the attachment.

If your recipient doesn't receive your message

1. If an “unknown address” or “undelivered mail returned” message appears in your Inbox after you send a message, go to your Sent mailbox and make sure that the recipient's email address is correct. 
2. If you're using OS X Mail or accessing your iCloud Mail using Safari or another supported web browser, check your Drafts, Sent, and Outbox mailboxes: 
    
   • If you see an unsent copy of the message in Drafts, try to send it again.
    
   • If you see the message in your Outbox, make sure that you're connected to the Internet and use the steps above to select the iCloud SMTP server.
3. Ask the recipient to check their Junk mail folders or mailboxes. 
4. If your recipient still doesn't receive your message, but your message was sent without any alerts or “undelivered mail” messages, your message might have been blocked or filtered by the iCloud Mail servers or the recipient's mail server. To find out, contact iCloud Support. You should also ask your recipient to contact their email administrator.

If you can receive messages but can't send them

Your Internet service provider might be blocking the protocol used to send email (SMTP) across their network. Contact your service provider and ask about SMTP traffic that crosses their network to an external service, such as iCloud. If your service provider blocks SMTP traffic, ask them how you can be exempted from SMTP blocking.

If your service provider isn't blocking SMTP traffic and you still can't send messages, contact iCloud Support for help.

Get more help

Use these steps if you need help sending or receiving email in the Mail app on your Mac. If you still need help, contact iCloud Support.

I have the same problem - in Mail Account window, trying to edit iCloud alias or "Full Name" field; the window freezes and I have to force quit. The answers above do not address this question. I want to change my alias and full name because my name has changed.

最後更新：2017-09-29 02:31:45

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