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Problems with in

With some apps, you can buy additional content or services within the app. We call these "in-app purchases." Examples include a powerful sword in a game, a key that unlocks more features of a free app, or virtual currency used for purchases.

If your in-app purchase is not showing up, is not working, or won’t download, you can:

  • Troubleshoot the issue on your own.
  • Contact the developer for support.
  • Request a refund. 

Troubleshoot the issue on your own

In app purchases can take up to 24 hours to be delivered. If you have made an in app purchase and don’t see it added in the app or game, wait 24 hours and check again. If it’s still not there, try the troubleshooting steps below. If the steps don't solve the problem, contact the developer for help. 

Check your connectivity

Check that you have a WiFi or mobile data connection which is active and working. A simple way to do this is by searching the web. Click on this link to search Google for cats. If you see information on cats, your internet connection is probably not the issue. 

If that search doesn’t work, connectivity might be a problem. Try to fix your connectivity issues.

最后更新：2017-05-24 01:28:20

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