291      iPhone_iPad_Mac_apple

iTunes not downloading 10.3.3

4 days ago  against my better judgment but my iPhone 6s was acting so bad I did the update to 10.3.3  somewhere in the middle of it it's stopped and went into recovery mode .. iTunes symbol with the charger ... I got on my Mac Mini when in to iTunes and tried to do the 10.3.3 update from iTunes .... it starts to download then I get a pop up error 6009 ... all my other devices have no issues with Wi-Fi .... I even changed the spot of the USB port ... I checked to make sure firewall is turned off ... i've shut down the Mac several times ... I even turned back off unplugged it for 15 seconds plug it back in and turned it back on and still getting the same results .... I have talked to several senior advisers from Apple over the last four days and no one has been able to help me fix the issue .... I do not want to lose my photos and videos    Can anyone please help me because Apple seems to not be able to somehow I need to be able to download the 10.3.3 and tried to get it to do it to the phone so I can get the phone back on without losing anything

Please report what version of OS X you have on the Mac.

Please report the exact version number of iTunes you are using, and please do not say, "the latest".

This could be what is causing the issue, but we need the answers to those two questions.

iTunes 10.6.2.20 ...... macOs 10.12.6

Considering that, it should work. I cannot find a reference to the error number that you provided anywhere in the Apple support documents. You can take a look at this support document for problems with updating, and see if any of the steps there help. If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

I couldn't find any references to that number either although all the senior advisors they've heard of that code  and the way they come across they've dealt with it before but none of them have given me anything to do  that relates to fixing that   Issue ...  thanks for your help I will

最後更新：2017-08-25 23:34:22

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