640      iPhone_iPad_Mac_apple

APPLE SUPPORT SCAM??

Hello,

I just want to ask if other people have been disposed to the following:

These photos show an apple support site that appears and opens by itself on safari stating "you need to contact apple support to get malware off your computer" They tell you to call the number 18886452444 and if you call the number, some guy with a heavy accent answers and says he is apple support and tells you to download a goto control something on your computer.  Luckily, I noticed it was a scam and didn't click the link, I hung up the phone and immediately contacted apple, the "real apple" and they didn't confirm it was a scam but they just said "malware or popups or something were a pain and then they gave me the assistance I needed to clean my computer. However, is apple doing anything to stop these "fake apple support people/scams"??

Thanks!

No one can determine that from outside your computer. These are ALWAYS a SCAM.

the web site you are visiting, Genius.bar-apple.com is not currently controlled by Apple, Inc. It appear to be in India. At this writing, Apple does not have a world-wide support center in India.

To add. No, Apple can't do anything about these. This was just one of thousands of such scam web sites. The only way to avoid them is to never browse the web.

Thanks ... You would think with all the technology apple would have found a way already to do something about it because the site magically uploaded itself on my safari. I can't help thinking how many people get caught in theses scams. And what happens if people actually download and click the link these people tell you to download? Do they just take all the info from your computer? like can they control your computer afterwards if you download whatever it is they want you to and click the link?

There are systems that blacklist such sites, so when you try to go there, you get a message that the site cannot be accessed. But the scammers know this. As soon as a site is blocked, they just open a new domain running the same scam. Typically, they open dozens of domain names, all with essentially the same interface.

A site can't magically load itself. Something you did sent you there. An email link. A compromised site that redireted you there. A benign looking site that intentionally sent you there.

What these scammers have been doing for a while is try to get you to install remote access software so they can login to your desktop. Then they pretend to find all kinds of "problems" by showing you normal system files and pronouncing they're a virus, or some other type of malware. They'll also show you Console logs (most of which means nothing to anyone), and claim it's evidence of having been hacked.

And then for the low, low price of $399 (or some other number pulled out of the air), they "fix" it all for you. If that isn't bad enough, if you pay it, the crooks now have your credit card number to use as they wish. And who knows what else they did while having remote access to your computer? Some will try to find personal information to bank accounts, or whatever looks juicy. For added fun, they'll turn remote login and screen sharing on so even after you close the remote access software, they can still watch whatever you're doing.

最後更新：2017-11-29 12:08:25

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