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Set up a recovery phone number or email address

Losing access to your emails, documents, and photos can be frustrating. To make sure you can get back into your account quickly, easily, and securely in the future, add account recovery options.

You don't have to provide a recovery email address or phone number, but having one makes it easier for you to regain access to your account if you forget your password or are locked out.

If you've lost access to your account, you can try to regain access through our account recovery form.

Add or change a recovery phone number

1. Sign in to your "Recovery phone" page in My Account.
2. From here you can:
   • Add a recovery phone.
   • Change your recovery phone: Next to your phone number, select Edit.
3. In the box that appears, follow the instructions.

Note: You must use a mobile phone with text messaging turned on.

How a recovery phone number can make your account more secure

Here are some ways we can use your recovery phone number:

• Challenge people if they try to get into your account without your permission
• Send you a verification code so you can get into your account if you ever lose access
• Provide an alternate way for you to verify that you own an account
• Alert you to possible threats to your account's security (for example, when your password is changed)

Learn more about how phone numbers are used.

Add or change a recovery email

1. Sign in to your "Recovery email" page in My Account.
2. From here you can:
   • Add a recovery email.
   • Change your recovery email: Next to your email address, select Edit .
3. Enter your recovery email address.
4. Select Done.