533      iPhone_iPad_Mac_apple

how o fix a safari virus

Hi, I am having trouble to open my internet web (safari ) ... I received a pop up saying it is infected and that I need to contact 1-215-600-4011....

I called and they refuse to give the name of the company.  Some days before I got this virus, my computer did a blackout and I could see a men for a second...Can you plese help me to solve this issue.

In advance I appreciate your time and response..

Have a good day

Erika

I forgot to say, I am not able to use the internet.

I appreciate your help.

Thank you

It's a scam to try to steal your money and identity. Do not respond.

Adware removal/prevention:

https://www.malwarebytes.org/antimalware/mac/

First, all so-called "anti-virus" or "anti-malware" software is harmful in one way or another, is not needed, and should not be used.

Your problem is most likely not caused by malware. It's a Web scam that only affects your browser, and only temporarily. There are several ways to recover.

1. If you're running Safari 8.0.7 or later and you see a dialog with the message “Don’t show more alerts from this webpage,” check the box and click OK.

2. If no other tabs or windows are open, or if you don't mind losing those tabs or windows, force quit Safari. Relaunch it by holding down the shift key and clicking its icon in the Dock.

The following steps may enable you to keep the state of other open tabs and windows.

3. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

4. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.

5. From the Safari menu bar, select

          Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript. If the Preferences menu item is grayed out, go to Step 2.

After closing the malicious page, select from the menu bar

          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data

to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

Hello! This virus was installed onto my MacBook Pro and your posting was extremely helpful in its removal. However, now, when using the search engine Google, I am briefly shown a page that says only "If you are not redirected within the next sixty seconds click here" ("here" is hyperlinked) before being taken to my search results. This is my first time dealing with a virus of any kind, so I am not sure if this is a quirk of the search engine or some kind of viral after-effect. Do believe that this is indicative of another virus? Thank you in advance for any help!

Thank you! Your procedure solved my problem as well!

Actually if you call Apple Support as I have in past they tell you about Malwarebytes as it only one they well recommend.

最后更新：2017-09-17 00:52:11

  上一篇： Samsung Note 8 not recognized

  下一篇： How do I edit the order of the mailboxes on the...