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Please Help Me. iPod Touch 5th generation will ...

My son has an IPod touch 5th generation that he got for Christmas (3 months old :(!  All of a sudden if he is on iTunes and buys a song it won't download. It will say its already been purchased but its not in downloads.  I have soft reset and now finally did the erase all data and settings.  When it started up and i signed into icloud everything started downloading but the music.  If I go into the iTunes app and hit purchased music I can see all the music but when I go to hit specific artists it sits and loads (circle is circling) and won't show me the individual song titles.  I'm sick to my stomach that the iPod is not fixable because I can't afford to buy my son a new one and I haven't finished paying this one off.  Can anyone help me please?   I can add music from iTunes on my computer directly to the iPod when plugged in. So I am assuming this means something is wrong with iPod.    Any help will be appreciated.  Thank you.

First, don't obsess over it.  If, in fact, there is something wrong with the iPod, it's still in warranty.  Now, I don't know for certain what will fix this for you but here are some suggestions, beginning with one that's quick and easy.

First, try a system reset.  It cures many ills and it's quick, easy and harmless...

Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

If you're unable to do the Restore, go into Recovery Mode per the instructions here.

Hi Philly_Phan.  

I did both resets all ready.  No go.  What is apples warranty policy? I didn't buy an extra warranty.  Thanks for responding.

The warranty is one year.  Read this for Apple contact information.

Ask your son if he "jailbroke" the iPod.  That will void the warranty.

Thank you it worked for me!! Yay!!!

最后更新：2017-09-26 02:30:03

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