572      iPhone_iPad_Mac_apple

Why is my mac Crashing?

I have been using this mac since July and i have had no issues so far. However for the past 2 weeks or so there have been multiple Kernel panic crashes.

I have ran an Etre Check and these are the results:

EtreCheck version: 3.4.4 (448)

Report generated 2017-09-13 13:17:45

Download EtreCheck from https://etrecheck.com

Runtime: 1:51

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information: ⓘ

    iMac (Retina 5K, 27-inch, Late 2015)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac17,1

    1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core

    16 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            8 GB DDR3 1867 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM0

            8 GB DDR3 1867 MHz ok

        BANK 1/DIMM1

            Empty  

    Handoff/Airdrop2: supported

    Wireless:  en1: Unknown

Video Information: ⓘ

    AMD Radeon R9 M390 - VRAM: 2048 MB

        iMac 5120 x 2880

Disk Information: ⓘ

    APPLE HDD ST2000DM001 disk1: (2 TB) (Rotational)

    [Show SMART report]

        EFI (disk1s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk1s2) <not mounted>  [CoreStorage Container]: 2.00 TB

        Recovery HD (disk1s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

    APPLE SSD SM0128G disk0: (121.33 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 120.99 GB

        Boot OS X (disk0s3 - Journaled HFS+) <not mounted> : 134 MB

USB Information: ⓘ

     USB30Bus

        Broadcom Corp. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple, Inc. Keyboard Hub

            Apple Inc. Apple Keyboard

        PixArt Lenovo USB Optical Mouse

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

    Macintosh HD (disk2 - Journaled HFS+) /  [Startup]: 2.11 TB (1.28 TB free)

        Physical disk: disk0s2 120.99 GB Online

        Physical disk: disk1s2 2.00 TB Online

System Software: ⓘ

    macOS Sierra  10.12.4 (16E195) - Time since boot: less than an hour

Configuration files: ⓘ

    /etc/sudoers, File size 1595 but expected 1563

Gatekeeper: ⓘ

    Mac App Store and identified developers

Kernel Extensions: ⓘ

        /Library/Extensions

    [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.3.7-6 - SDK 10.12) [Lookup]

System Launch Agents: ⓘ

    [not loaded]    6 Apple tasks

    [loaded]    183 Apple tasks

    [running]    93 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    42 Apple tasks

    [loaded]    174 Apple tasks

    [running]    102 Apple tasks

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-05-17) [Lookup]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-05-12) [Lookup]

    [running]    com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-07-29) [Lookup]

    [running]    com.teamviewer.teamviewer.plist (? ? ? - installed 2017-09-13) [Lookup]

    [running]    com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-09-13) [Lookup]

    [running]    com.wacom.pentablet.plist (Wacom Technology Corp. - installed 2017-06-21) [Lookup]

Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-05-12) [Lookup]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-05-12) [Lookup]

    [running]    com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-07-29) [Lookup]

    [running]    com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-30) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 840b5c7b - installed 2017-04-27) [Lookup]

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-30) [Lookup]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-05-15) [Lookup]

    [loaded]    com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-05-11) [Lookup]

    [running]    com.teamviewer.teamviewer_service.plist (? ? ? - installed 2017-09-13) [Lookup]

    [running]    com.trendmicro.icore.av.plist (? 576e8639 0 - installed 2017-05-11) [Lookup]

    [running]    com.trendmicro.icore.main.plist (? 40ff56dd 0 - installed 2016-11-04) [Lookup]

    [running]    com.trendmicro.icore.wp.plist (? 9e42fa56 0 - installed 2017-05-11) [Lookup]

    [loaded]    com.trendmicro.tmsm.launcher.plist (? ea28ea9f 0 - installed 2016-11-04) [Lookup]

    [running]    com.trendmicro.tmsm.plugin.plist (? aeb501d6 0 - installed 2017-05-11) [Lookup]

User Launch Agents: ⓘ

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-11) [Lookup]

User Login Items: ⓘ

    TmLoginMgr    アプリケーション

        (/Library/Application Support/TrendMicro/TmccMac/TmLoginMgr.app)

Internet Plug-ins: ⓘ

    AdobeAAMDetect: 3.0.0.0 (installed 2017-07-29) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-05-12)

    AdobePDFViewerNPAPI: 17.009.20044 (installed 2017-04-05) [Lookup]

    AdobePDFViewer: 17.009.20044 (installed 2017-04-05) [Lookup]

    PepperFlashPlayer: 25.0.0.171 (installed 2017-05-12) [Lookup]

    Silverlight: 5.1.50901.0 (installed 2017-07-14) [Lookup]

    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 (installed 2016-10-11) [Lookup]

Safari Extensions: ⓘ

    None

3rd Party Preference Panes: ⓘ

    Flash Player (installed 2017-04-27) [Lookup]

    PenTablet (installed 2017-06-21) [Lookup]

Time Machine: ⓘ

    Time Machine not configured!

Top Processes by CPU: ⓘ

        35%   iCoreService_av

         2%   WindowServer

         1%   kernel_task

         1%   mds

         1%   TrendMicroSecurity

Top Processes by Memory: ⓘ

    1.28 GB   kernel_task

    1.09 GB   softwareupdated

    742 MB    mds_stores

    291 MB    WindowServer

    246 MB    PenTabletDriver

Top Processes by Network Use: ⓘ

    Input     Output    Process name

    133 KB    57 KB     mDNSResponder

    84 KB     13 KB     netbiosd

    29 KB     11 KB     TeamViewer_Service

    7 KB      6 KB      apsd

    4 KB      3 KB      assistantd

Top Processes by Energy Use: ⓘ

     58.32 iCoreService_av

     14.20 Finder

      2.46 WindowServer

      2.38 mdworker

      2.02 mdworker

Virtual Memory Information: ⓘ

    9.24 GB   Available RAM

    6.99 GB   Free RAM

    6.76 GB   Used RAM

    2.25 GB   Cached files

    0 B       Swap Used

Diagnostics Information: ⓘ

    2017-09-13 12:35:02    Kernel Panic [Open] [Details]

        3rd Party Kernel Extensions:

                com.trendmicro.kext.filehook 2.2.0

                com.trendmicro.kext.KERedirect 2.2.0

                com.trendmicro.kext.iTMKernAPI 1046

    2017-09-12 15:49:21    Adobe Premiere Pro CC 2017.app High CPU use [Open] [Details]

If any of you can help it would be very useful as it is affecting my work.

**Kernel panic information**

Anonymous UUID:       1922CB6B-E2C5-FD38-BC2C-6C0F2CCA08C6

Wed Sep 13 12:35:02 2017

*** Panic Report ***

Panic(CPU 0): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff804a913d40, spinlock owner: 0xffffff80419d0be0, current_thread: 0xffffff80419d0be0, spinlock_owner_cpu: 0x0

RAX: 0x00000000ffffffff, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000040

RSP: 0xffffff8208c1be98, RBP: 0xffffff8208c1bf60, RSI: 0x0000000000000000, RDI: 0xffffff804a913d00

R8:  0x0000000000000000, R9:  0xffffff8208c1bf84, R10: 0x0000000000000000, R11: 0xffffff801b28a810

R12: 0x0000000000000040, R13: 0xffffff804a913d00, R14: 0x0000000000000000, R15: 0x0000000000000000

RFL: 0x0000000000000282, RIP: 0xffffff801af5979f, CS:  0x0000000000000008, SS:  0x0000000000000010

Backtrace (CPU 0), Frame : Return Address

0xffffff81db8e9f70 : 0xffffff801ac005a1

0xffffff81db8e9fd0 : 0xffffff801aa9d709

0xffffff8208c1bf60 : 0xffffff801af5e0e1

0xffffff8208c1bfb0 : 0xffffff801aa9a8f7

BSD process name corresponding to current thread: opendirectoryd

Mac OS version:

16E195

Kernel version:

Darwin Kernel Version 16.5.0: Fri Mar  3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64

Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0

Kernel slide:     0x000000001a800000

Kernel text base: 0xffffff801aa00000

__HIB  text base: 0xffffff801a900000

System model name: iMac17,1 (Mac-DB15BD556843C820)

System uptime in nanoseconds: 411092233706

last loaded kext at 274253239756: com.apple.macos.driver.AppleUSBEthernetHost 8.0.1 (addr 0xffffff7f9ea1c000, size 49152)

last unloaded kext at 389579168689: com.apple.macos.driver.AppleUSBEthernetHost 8.0.1 (addr 0xffffff7f9ea1c000, size 24576)

loaded kexts:

com.trendmicro.kext.iTMKernAPI 1046

com.trendmicro.kext.filehook 2.2.0

com.trendmicro.kext.KERedirect 2.2.0

com.apple.filesystems.smbfs 3.1.2

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleMikeyDriver 279.48

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleGraphicsDevicePolicy 3.14.41

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.pmtelemetry 1

com.apple.kext.AMDFramebuffer 1.5.0

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

com.apple.driver.AppleIntelSKLGraphics 10.2.4

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.AMDRadeonX4000 1.5.0

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.iokit.BroadcomBluetooth20703USBTransport 5.0.4f18

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHV 1

com.apple.kext.AMD7000Controller 1.5.0

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleMCCSControl 1.3.1

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.2.4

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.50.19

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.2.9

com.apple.driver.AirPort.Brcm4360 1150.9.1a2

com.apple.driver.AppleAHCIPort 326

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 159.6

com.apple.driver.AppleGraphicsControl 3.14.41

com.apple.driver.AppleSSE 1.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.4f18

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.4f18

com.apple.iokit.IOBluetoothFamily 5.0.4f18

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IONDRVSupport 514.10

com.apple.kext.AMDSupport 1.5.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.AppleGraphicsDeviceControl 3.14.41

com.apple.iokit.IOAcceleratorFamily2 311.11

com.apple.iokit.IOGraphicsFamily 514.10

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.2

com.apple.driver.AppleThunderboltNHI 4.5.3

com.apple.iokit.IOThunderboltFamily 6.5.6

com.apple.iokit.IOEthernetAVBController 1.0.3b4

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

panic(cpu 4 caller 0xffffff801af591f0): "Spinlock acquisition timed out: lock=0xffffff804a913d40, lock owner thread=0xffffff80419d0be0, current_thread: 0xffffff803f80b2b0, lock owner active on CPU 0x0, current owner: 0xffffff80419d0be0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.51.2/osf mk/i386/locks_i386.c:427

Backtrace (CPU 4), Frame : Return Address

0xffffff920bd337e0 : 0xffffff801aaec3ec

0xffffff920bd33860 : 0xffffff801af591f0

0xffffff920bd338a0 : 0xffffff801afd4088

0xffffff920bd338f0 : 0xffffff801afd3d30

0xffffff920bd33920 : 0xffffff801ae6db3d

0xffffff920bd33ba0 : 0xffffff801ae5ad67

0xffffff920bd33bf0 : 0xffffff801ae5c755

0xffffff920bd33d40 : 0xffffff801adb3672

0xffffff920bd33d70 : 0xffffff801ad8a169

0xffffff920bd33e00 : 0xffffff801ad7f919

0xffffff920bd33eb0 : 0xffffff801ad7d6f4

0xffffff920bd33fb0 : 0xffffff801aa9a8f7

BSD process name corresponding to current thread: kernel_task

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.21.171.124.1a2)

Bluetooth: Version 5.0.4f18, 3 services, 17 devices, 1 incoming serial ports

Thunderbolt Bus: iMac, Apple Inc., 28.1

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343147533642465238412D52442020

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: Lenovo USB Optical Mouse

Serial ATA Device: APPLE HDD ST2000DM001, 2 TB

Serial ATA Device: APPLE SSD SM0128G, 121.33 GB

Model: iMac17,1, BootROM IM171.0105.B20, 4 processors, Intel Core i7, 4 GHz, 16 GB, SMC 2.33f10

Network Service: Ethernet, Ethernet, en0

Graphics: AMD Radeon R9 M390, AMD Radeon R9 M390, PCIe, 2048 MB

最后更新：2017-09-13 12:41:14

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