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How do I get my Neat scanner to work after upda...

How do I get my Neat scanner to work after updating to OS 10.13

Check with the developers of the scanner to see if they have updates to address 10.13. It is not uncommon for device manufactures to either not keep up or stop development on older devices. If that occurs with your scanner then you may want to consider looking at VueScan. Their site is located at VueScan Scanner Software for Windows, Mac OS X and Linux. They specialize in scanner software for legacy scanners.

Also, if you are using the software developed by the Neat. Consider just using Image Capture which is already installed on your Mac. You can learn more by clicking Mac Basics: Using a scanner - Apple Support

Good luck.

I downloaded VueScan; It works just fine with my Canon and HP all in one WiFi hardware. The NEAT ADF scanner is loaded in the Printer/Scanner System preferences, but is not available to VueScan, and when I open the scanner in System preferences, the image capture windows opens and after a brief second the shows details button which grays out but the scan button opens gray and remains gray.

When you open Image Capture does the NEAT device show up at all?

I assume you mean when I use System preference and open the Neat scanner there. No nothing shows up and the buttons (and probably the whole window) is gray withing nothing on the left side.

JayRB wrote:

 

I assume you mean when I use System preference and open the Neat scanner there. No nothing shows up and the buttons (and probably the whole window) is gray withing nothing on the left side.

No, what I meant is when you launch the Image Capture application and have it running, will it "see: the NEAF scanner. If you don't know how to launch Image Capture the easiest method is to open Spotlight (the magnifying glass symbol in the upper right of the display) and type "Image Capture".

Yes I tried that last night (opening Image Capture from Spotlight). The image capture window showed up, and the neat scanner was select-able in menu bar on the left. When I select Neat Scanner, for a brief second the two buttons on the bottom right appear, but then thy both gray out. I can do nothing in the Image Capture window after that.

Okay, how is the scanner connected to the computer. USB, Wi-Fi, etc???

It is connected to the computer via USB (the same cable,  bridge,and plug-in that was used before upgrading to OS 10.13).

Also, I tried using the Scan button in "Paperless". The Neat Scanner shows up in the left as select-able, but when I choose it the Details and scan buttons at the bottom right are grayed out.

Okay, lets try another tack. There may be something occurring with your system that is creating the problem. Please follow the directions below:

Please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it as your reply to this post.

最后更新：2017-10-07 00:50:46

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