234      iPhone_iPad_Mac_apple

Fraud Email from noreply@reportaproblem.apple.com?

I just received an email saying that I purchased an app called CoPilot Premuim HD. I did not authorise this purchase so I was about to use the web link on the email to cancel the transaction when it asked me for my bank and card details. I decided to check if I had indeed purchased this app through looking at my purchase history on both itunes and the app store. There was no mention of the purchase. Then I checked my bank to see if the money was taken off, a whole 34.99 GBP. No money was taken off the account. Is this a fraudulent message trying to trick me to cancel the purchase and to give my card details?

It's a phishing email to try and get your account and payment details - forward it to Apple : reportphishing@apple.com , and then delete it.

Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

If you clicked on the link and entered your account id and password then change your password immediately e.g. by logging into the account via the Account > View Account (Store > View Account on older versions of iTunes) menu option on your computer's iTunes, via the 'manage your apple id' button on https://appleid.apple.com , or by tapping on it in Settings > iTunes & App Store on your phone and logging into it - after changing it you may need to log out and back into the account on any iOS devices that you have.

It's a phishing email to try and get your account and payment details - forward it to Apple : reportphishing@apple.com , and then delete it.

Phishing and similar emails : Phishing & Other Suspicious Emails

Phishing emails : Identifying fraudulent "phishing" email - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

If you clicked on the link and entered your account id and password then change your password immediately e.g. by logging into the account via the Account > View Account (Store > View Account on older versions of iTunes) menu option on your computer's iTunes, via the 'manage your apple id' button on https://appleid.apple.com , or by tapping on it in Settings > iTunes & App Store on your phone and logging into it - after changing it you may need to log out and back into the account on any iOS devices that you have.

This also happened to me exactly the same as you say, foward on to apple and delete

this is the email received today 6/8/15

It does not allow you to forward it on from the email you have to save it to word and then email your word doc to Apple

Hello!

We have received a request from your AppleID for a subscription "Skype unlimited Earth phone plan" at AppStore on a computer or device that has not previously been connected with this AppleID. This action was identified by our newest automatic protection service as a highly risky. In this respect, we have set suspension for 3 days for the activation request of the deal. After this period, the required amount will be taken from your AppleID and the abonnement will be activated.

If you've made this subscription, please accept our apologies for the discomfort and just delete this email.

If this purchasing was made by someone else and you want to unsubscribe, click the link under the sign up specifications in this email, and then change the password on your AppleID, maybe it was stolen.

Sign up specifications:

Subscription name:                Skype unlimited Earth calls plan
Application name:                          Skype
Company:                              Microsoft inc.
The time of sign up:     5 days
Price for the period:               23.99 EUR
Subscriber's IP address:         176.212.65.174 (Orel, Russia)

Unsubscribe and Manage Subscriptions

We remind that your financial reporting data is stored securely on our servers and nobody can reach it. We will never ask you to provide us your account details, financial data and other private information by e-mail or telephone.

Thanks for using our service.

Kind regards

The AppStore team.
Apple inc.

I got charge. How I get my money back? I didn't authorized this.

Where are you seeing this 'charge' ? iTunes account's purchase history ? Credit card statement ? Email ? Phishing email ? If it shows on your iTunes account's purchase history, and if nobody else has access to the account and did it, you can contact iTunes Support via https://reportaproblem.apple.com  (I assume that you've already changed the account's password)

最后更新：2017-09-10 18:40:48

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