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Smart keyboard sometimes does not work

I have a smart keyboard connected to an iPad Pro 12.9.

Sometimes it stops working and I have to restart the iPad to have it responsive again.

It's quite annoying, because it happens 4-5 times a day.

I think it's a software problem. I look forward for a solution from Apple.


Hello alessandro2410,


Thanks for asking about your Smart Keyboard not working with the iPad Pro sometimes. I understand how important it is to have a working keyboard at all times since everything we do these days is on our devices. I am happy to check this out with you.


To verify the Smart Keyboard is set up properly, I would like to double check everything from this help article: Use your Smart Keyboard with iPad Pro. If everything is set up properly, at the end of the article is the section to Get Help if there are issues using the Smart Keyboard with your iPad Pro. If the keyboard stops working, I would try adjusting the position of the iPad for a moment, and then re-set it into the Type position. I would like to ask some clarifying questions to try to get to the root cause of this.


1. Did adjusting the iPad position for a moment, then resetting it into the Type position help or do you have to go through all the steps, and it only reconnects after you restart the iPad?

2. When does it stop working? You mentioned it stops working like 4 or 5 times a day, but is it after the iPad goes to sleep, or after you aren't using it for 10 minutes, can you isolate when it stops working more for me to offer some other options?

3. Did you notice the keyboard disconnecting started after the iOS 10 upgrade only?


Thank you for providing that information and for working with me here in the Apple Support Communities. Have a great rest of your day.

Any updates on this? It's a bug right? My iPad Pro stopped recognizing the Smart Keyboard after the most recent iOS update. Thanks.

Thank you for your kind reply.

To answer to your questions:

1. It only reconnects after restarting the iPad.

2. It stops working after iPad goes to sleep. Not every time it goes to sleep, but the problem shows only after a sleeping period (when screen turns off).

3. No, it happened before upgrading to iOS 10 as well.

 

Regards


Hello alessandro2410,


Thanks for continuing our troubleshooting here in the Apple Support Communities. Thank you for answering all those questions as well. Since the issue isn't happening every time you are having the iPad go to sleep, and the steps in the help article: Use your Smart Keyboard with iPad Pro. under the "Get Help section to resolve this actually have restart the iPad as a troubleshooting step, I would not recommend further more invasive troubleshooting. But, I am happy to provide what I would do next if you so choose to go this route, or if the issue gets more frequent.


As always, we want to ensure is that all your data on your device is safe. Before moving on, please make a backup in iCloud or iTunes using this article : How to back up your iPhone, iPad, and iPod touch.


Then, you will need restore your device back to factory settings using iTunes. This option will erase all the data on your device. Please ensure you have your backup completed prior to doing this step. The reason we need to use iTunes to do this step is because we need iTunes to help install a fresh version of iOS. This help article from Apple will help you to do this step: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings. Please ensure you set the device up as new, and do not restore any information from an iCloud or iTunes backup yet.


Once the device is set up as new, you will test to see if the iPad Pro is still losing the connection with the Smart Keyboard. If this issue is no longer happening, we know the issue was with some data on the device or in the iOS version, which will most likely be saved in your backups. You can manually bring data back using iCloud or iTunes, but do not restore from the backup as you will bring the problem right back in. Once you log back in to iCloud with the same Apple ID that you used previously, all your data saved in iCloud will start repopulating on the device. Depending on whether you have a Mac or PC, you can use one of these two help articles to assist you in getting your music and other data back to your device from iTunes:


1. iTunes 12 for Mac: Sync iPod, iPhone, or iPad

2. iTunes 12 for Windows: Sync iPod, iPhone, or iPad


You can also redownload fresh copies all of your previous purchases using this article: Download your past purchases. Thanks again and have a great rest of your day.

I have reset my iPad but the problem has not gone away.  Right now it doesn't work at all.  All I get is the dialog saying the device is not compatible.

I'm having the same problem. Any updates?  Thanks.

I have the same Issue. Brand new iPAD pro 12.9 inch. And the apple smart keyboard. And when it goes to sleep or sometimes I switch apps it stops working. The only way to get it to recognise it is to remove it and put it back in the connector again. This happens repeatedly every day. Just ipgrade to IOS 11 and it still has the same issue.

As someone who hates to reboot the iPad when the Smart Keyboard stops working and fumbling around with re-connecting the keyboard, I found the following steps to work for me:

1.) From your home screen, swipe to the right to get the search bar at the top.

2.) Tap into the search bar and see if typing with the keyboard works.  If it does, you can now type in Safari and other apps.

3.) If that still didn’t work for you, then I’m afraid a reboot is necessary.

最后更新：2017-09-26 02:34:08

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