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10.12.6 update hangs

Like many already, I want to report a hang of this update (stops at Apple logo - with indicator bar full).

I've tried waiting a long time. I tried (as a not very experienced user) doing the Cmd R - and reboot from a new download from the internet - same result. I finally tried Cmd R - and re-instal from my Time machine backup, that I took using an external disk before I tried to update. That took 4 hours, but it is all up now. This all has taken me most of one day.

 

I thank Apple for Time Machine, and the Apple Community, since I managed, with not much experience to follow the various bits of advice online. I thank my experience with Windows that has made me never take backing up for granted.

 

Now, however, I cannot even vaguely contemplate doing the smart things with Kext or whatever, and will have to wait until someone tells me it is safe to upgrade some time in the future.  Or go to Apple, which I have neither the time nor money to do (or maybe I have to?).

 

How and when will I know it is safe to update please? I don't do anything smart with my MBP.  Lots of technical photos and documents, that's all.  HP basic printer Laserjet Pro. The 1TB disk is 3/4 full but I have not had any performance issues to date.  I will have to upgrade my h/w soon I presume.

It's possible you have something installed that prevented the update from running correctly. If you feel adventurous you can try installing the combo update while in Safe Mode.

Use safe mode to isolate issues with your Mac - Apple Support

Thankyou Dialabrain,

I'd be very surprised if I have anything unusual (that I know about), installed. I have very standard s/w and nothing else. Since the last effort cost me a day, and if SafeMode doesn't work it might cost another day, I don't think I can do that right now. However, I did read up about Safemode, and I will try to educate myself more on the Combo update. I'm not in your world though! I will give it a try when the workload permits. Or, as so many people seem to be having difficulties, could I wait until Apple does something unilateral?

You're welcome. Not many people have a problem updating. There are millions of Macs, there are a small number of those that run into a problem. As I mentioned normally because of something they installed.

Please install and paste the results

https://etrecheck.com/

Thankyou dialabrain.

Here are the results..

EtreCheck version: 3.4.4 (448)

Report generated 2017-08-24 11:16:46

Download EtreCheck from https://etrecheck.com

Runtime: 1:50

Performance: Excellent

 

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

 

Problem: Other problem

Description:

Update of 10.12.6 hangs; restored 10.6.5 (whole disk) using time machine backup

 

Hardware Information: ⓘ

    MacBook Pro (Retina, 15-inch, Mid 2014)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro11,3

    1 2.8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core

    16 GB RAM Not upgradeable

        BANK 0/DIMM0

            8 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            8 GB DDR3 1600 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 572

    Proxy: ProxyAutoConfig

    Proxy: ProxyAutoDiscovery

    iCloud Quota: 170.51 GB available

 

Video Information: ⓘ

    Intel Iris Pro - VRAM: 1536 MB

        Color LCD 2880 x 1800

    NVIDIA GeForce GT 750M - VRAM: 2048 MB

 

Disk Information: ⓘ

    APPLE SSD SM1024F disk0: (1 TB) (Solid State - TRIM: Yes)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        Macintosh HD (disk0s2 - Journaled HFS+) /  [Startup]: 999.70 GB (682.30 GB free)

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

     USB30Bus

        Apple Card Reader

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Fitbit Inc. Fitbit Base Station

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

System Software: ⓘ

    macOS Sierra  10.12.5 (16F73) - Time since boot: about 12 hours

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Clean up: ⓘ

    ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

        /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

        Executable not found!

    ~/Library/LaunchAgents/com.hp.printerAgent.plist

        /Library/Printers/hp/laserjet/P1100_1560_1600Series/printerAgent

        Executable not found!

    2 orphan files found. [Clean up]

 

Kernel Extensions: ⓘ

        /System/Library/Extensions

    [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (v3.0.13 (001)) [Lookup]

    [not loaded]    com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (v3.0.13 (001)) [Lookup]

    [not loaded]    com.ZG.driver.ZGUSBCDCACMData (ZGDriver_MacV1.0) [Lookup]

    [not loaded]    com.ZG.driver.ZGUSBMassStorageFilter (ZGUSBMassStorageFilterDriver_MacV1.0) [Lookup]

    [not loaded]    com.ZTE.driver.ZTELTEUSBCDCACMData (ZTELTEDriver_MacV5.0.1) [Lookup]

    [not loaded]    com.ZTE.driver.ZTELTEUSBMassStorageFilter (ZTELTEDriver_MacV5.0.1) [Lookup]

    [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.12) [Lookup]

    [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.12) [Lookup]

    [not loaded]    com.bose.cdcusb.kext (1.0.0) [Lookup]

    [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1) [Lookup]

    [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1) [Lookup]

    [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1) [Lookup]

    [not loaded]    com.elgato.driver.DontMatchEmpia (1.1) [Lookup]

    [not loaded]    com.elgato.driver.DontMatchVoyager (1.1) [Lookup]

    [not loaded]    com.marvell.kext.USBGenericPrinterClass (1.0.0) [Lookup]

    [not loaded]    com.novamedia.driver.IceraUSB_MSD_Bypass (NM Icera bypass V1.0) [Lookup]

    [not loaded]    com.novatelwireless.driver.3G (v3.0.13 (001)) [Lookup]

    [not loaded]    com.novatelwireless.driver.DisableAutoInstall (v3.0.13 (001)) [Lookup]

    [not loaded]    com.option.driver.Option72 (2.15.0) [Lookup]

    [not loaded]    com.option.driver.OptionHS (3.26.0) [Lookup]

    [not loaded]    com.option.driver.OptionMSD (1.21.0) [Lookup]

    [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.67) [Lookup]

    [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.67) [Lookup]

    [not loaded]    com.sierrawireless.driver.SierraDIPSupport (1.0.0.7) [Lookup]

    [not loaded]    com.sierrawireless.driver.SierraFSRSupport (3.0.0.2) [Lookup]

    [not loaded]    com.sierrawireless.driver.SierraHSRSupport (3.0.0.16) [Lookup]

    [not loaded]    com.sierrawireless.driver.SierraIPDirect (1.1.5) [Lookup]

    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]

    [not loaded]    com.vodafone.driver (v3.0.9 (017)) [Lookup]

    [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Lookup]

    [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Lookup]

    [not loaded]    com.wdc.driver.USBHP (1.0.11) [Lookup]

    [not loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6) [Lookup]

    [not loaded]    com.zg.driver.cdc_ecm_qmi (1.0) [Lookup]

    [not loaded]    com.zg.driver.cdc_usb_bus (1.0) [Lookup]

    [not loaded]    com.zte.LTEdriver.cdc_ecm_qmi (1.0.2) [Lookup]

    [not loaded]    com.zte.LTEdriver.cdc_usb_bus (1.0.2) [Lookup]

    [not loaded]    com.zte.driver.cdc_ecm_qmi (1.0.19) [Lookup]

    [not loaded]    com.zte.driver.cdc_usb_bus (1.0.19) [Lookup]

    [not loaded]    de.novamedia.driver.NMSamsung (0.0.2) [Lookup]

    [not loaded]    de.novamedia.driver.NMSmartplugSCSIDevice (1.0.1) [Lookup]

    [not loaded]    de.novamedia.oem.vodafone.vtp.huawei.cdc (0.0.2) [Lookup]

 

        /System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns

    [not loaded]    de.novamedia.driver.NMUSBCDCACMControl (3.2.12) [Lookup]

    [not loaded]    de.novamedia.driver.NMUSBCDCACMData (3.2.12) [Lookup]

 

        /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins

    [not loaded]    com.novatelwireless.driver.3GData (v3.0.13 (001)) [Lookup]

 

        /System/Library/Extensions/Vodafone.kext/Contents/Plugins

    [not loaded]    com.vodafone.driver.Data (v3.0.9 (017)) [Lookup]

 

Startup Items: ⓘ

    cma: Path: /Library/StartupItems/cma

    Startup items no longer function in OS X Yosemite or later

 

System Launch Agents: ⓘ

    [not loaded]    6 Apple tasks

    [loaded]    167 Apple tasks

    [running]    109 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    37 Apple tasks

    [loaded]    170 Apple tasks

    [running]    110 Apple tasks

 

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2012-10-21) [Lookup]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

    [not loaded]    com.bitdefender.avod.18.fullsystem.plist (? 37d29771 7a3fa591 - installed 2013-12-17) [Lookup]

    [loaded]    com.bitdefender.avp.antiphishing.plist (Shell Script 2ac1d209 - installed 2011-09-30) [Lookup]

    [running]    com.epson.eventmanager.agent.plist (? cd93600d 3b1d3aeb - installed 2013-11-22) [Lookup]

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-11) [Lookup]

    [running]    com.mcafee.menulet.plist (McAfee, Inc. - installed 2015-07-25) [Lookup]

    [running]    com.mcafee.reporter.plist (McAfee, Inc. - installed 2015-07-25) [Lookup]

    [loaded]    com.oracle.java.Java-Updater.plist (? 835a2be9 f8817326 - installed 2016-06-27) [Lookup]

    [running]    com.sierrawireless.SwitchTool.plist (? f4fe8c02 e7773f - installed 2011-05-06) [Lookup]

    [running]    com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2017-08-24) [Lookup]

    [running]    de.novamedia.VodafoneDeviceObserver.plist (? dd99164d 199bc130 - installed 2012-06-18) [Lookup]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

    [loaded]    com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2012-10-21) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 85012398 - installed 2017-07-25) [Lookup]

    [loaded]    com.bitdefender.avp.AuthHelperTool.plist (? 44da9d51 1f57447d - installed 2013-12-17) [Lookup]

    [loaded]    com.bitdefender.avp.UpgDaemon.plist (? d7465188 6c50c6ad - installed 2011-12-03) [Lookup]

    [running]    com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-03-23) [Lookup]

    [loaded]    com.google.keystone.daemon.plist (Google, Inc. - installed 2017-08-01) [Lookup]

    [running]    com.mcafee.agent.cma.plist (McAfee, Inc. - installed 2014-10-09) [Lookup]

    [not loaded]    com.mcafee.ssm.Eupdate.plist (? 0 ? - installed 2014-10-10) [Lookup]

    [not loaded]    com.mcafee.ssm.ScanFactory.plist (? 0 ? - installed 2014-10-10) [Lookup]

    [not loaded]    com.mcafee.ssm.ScanManager.plist (? 0 ? - installed 2014-10-10) [Lookup]

    [not loaded]    com.mcafee.virusscan.fmpd.plist (? 0 ? - installed 2014-10-09) [Lookup]

    [loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e 3982a490 - installed 2014-03-26) [Lookup]

    [loaded]    com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-06-26) [Lookup]

    [running]    com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2017-06-22) [Lookup]

 

User Launch Agents: ⓘ

    [loaded]    com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2015-10-30) [Lookup]

    [failed]    com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist (? ? ? - installed 2011-05-28) - /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert: Executable not found!

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2016-05-27) [Lookup]

    [loaded]    com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-12) [Lookup]

    [failed]    com.hp.printerAgent.plist (? 24668d12 0 - installed 2012-09-05) [Lookup] - /Library/Printers/hp/laserjet/P1100_1560_1600Series/printerAgent: Executable not found!

    [loaded]    com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-06-15) [Lookup]

 

User Login Items: ⓘ

    Dropbox    Application

        (/Applications/Dropbox.app)

    TomTomHOMERunner    Application - Hidden

        (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

    AdobeResourceSynchronizer    Application - Hidden

        (/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)

    TouchDR-C225    Application

        (/Applications/CaptureOnTouch DR-C225.app/Contents/SharedSupport/TouchDR-C225.app)

    Fitbit Connect Menubar Helper    Application (Fitbit, Inc. - installed 2017-05-28)

        (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

 

Internet Plug-ins: ⓘ

    JavaAppletPlugin: Java 8 Update ** build 14 (installed 2016-06-27) Check version

    FlashPlayer-10.6: 26.0.0.151 (installed 2017-08-09) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-05-28)

    AdobePDFViewerNPAPI: 17.012.20095 (installed 2017-08-12) [Lookup]

    AdobePDFViewer: 17.012.20095 (installed 2017-08-12) [Lookup]

    Flash Player: 26.0.0.151 (installed 2017-08-09) [Lookup]

    OfficeLiveBrowserPlugin: 12.3.1 (installed 2011-08-04) [Lookup]

    Google Earth Web Plug-in: 6.2 (installed 2012-04-14) [Lookup]

    SharePointBrowserPlugin: 14.4.1 (installed 2014-10-15) [Lookup]

    Silverlight: 5.1.50428.0 (installed 2016-06-27) [Lookup]

    iPhotoPhotocast: 7.0 (installed 2013-05-08)

 

User internet Plug-ins: ⓘ

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]

    ClientManager64_0.33: 0.33 (installed 2014-03-11) [Lookup]

    Box Edit: 1.2.8(310) (installed 2013-12-18) [Lookup]

 

Safari Extensions: ⓘ

    [enabled]    Bitdefender - Bitdefender SRL - https://www.bitdefender.com (installed 2013-12-31)

 

3rd Party Preference Panes: ⓘ

    Flash Player (installed 2017-07-25) [Lookup]

    Java (installed 2016-06-27) [Lookup]

    Trusteer Endpoint Protection (installed 2017-08-24) [Lookup]

 

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: ON

    Auto backup: YES

    Volumes being backed up:

    Destinations:

        Data [Network]

        Total size: 2.00 TB

        Total number of backups: 70

        Oldest backup: 21/01/2015, 7:11 pm

        Last backup: 27/03/2017, 12:41 am

        Size of backup disk: Excellent

            Backup size 2.00 TB > (Disk size 0 B X 3)

 

        Seagate Backup Plus Drive [Local]

        Total size: 999.86 GB

        Total number of backups: 52

        Oldest backup: 03/01/2015, 3:09 pm

        Last backup: 01/08/2017, 11:16 am

        Size of backup disk: Excellent

            Backup size 999.86 GB > (Disk size 0 B X 3)

 

Top Processes by CPU: ⓘ

         7%       WindowServer

         2%       kernel_task

         1%       Fitbit Connect Menubar Helper

         0%       fontd

         0%       launchservicesd

 

Top Processes by Memory: ⓘ

    1.22 GB       kernel_task

    1.09 GB       firefox

    398 MB        Mail

    391 MB        mds_stores

    294 MB        Dropbox

 

Top Processes by Network Use: ⓘ

    Input         Output        Process name

    250 KB        2 MB          Dropbox

    346 KB        157 KB        mDNSResponder

    223 KB        70 KB         Mail

    271 KB        19 KB         firefox

    24 KB         15 KB         netbiosd

 

Top Processes by Energy Use: ⓘ

      7.84    WindowServer

      1.56    launchd

      0.70    Fitbit Connect Menubar Helper

      0.44    EEventManager

 

Virtual Memory Information: ⓘ

    7.63 GB       Available RAM

    2.60 GB       Free RAM

    8.37 GB       Used RAM

    5.03 GB       Cached files

    34 MB         Swap Used

 

Software installs: ⓘ

    Adobe Flash Player:  (installed 2017-08-09)

    Adobe Acrobat Reader DC (17.012.20095):  (installed 2017-08-12)

    IBM Security Trusteer Endpoint Protection:  (installed 2017-08-24)

 

    Install information may not be complete.

 

Diagnostics Information: ⓘ

    2017-08-24 02:46:13    rapportd.app High CPU use [Open] [Details]

    2017-08-23 22:53:02    Software Update.app Crash [Open]

        Cause:        *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSXMLChildren stringValue]: unrecognized selector sent to instance 0x7ff2cd4d51a0'

        abort() called

        terminating with uncaught exception of type NSException

    2017-08-23 22:51:49    Last shutdown cause: 3 - Hard shutdown

 

Kind regards, Robyn

Robyn,

To be honest there is so much "junk" that has been installed that if it were my Mac I would do a clean install of Sierra and only restore the Data from the Time Machine backups. However it looks like the last Time Machine backups were in January and/or March of this year.

 

You can certainly wait to see if someone else will help you clean up your Mac a piece at a time. It's possible you could successfully install the 10.12.6 update while in Safe Mode but with everything that is installed I can't be sure.

Rule 1 of Macs is don't install junk.

 

Start by creating a more recent backup, then uninstall all the garbage preventing it from working properly:

 

  • "Bitdefender"
  • "McAfee"
  • "Trusteer"

 

Follow their respective uninstallation instructions, assuming you can find them, and that they are effective.

 

That might give your Mac a fighting chance to work the way it's supposed to work.

Clean up: ⓘ

    ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist

        /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framewo rk/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u [redacted]@me.com -t SharedServices -s

        Executable not found!

    ~/Library/LaunchAgents/com.hp.printerAgent.plist

        /Library/Printers/hp/laserjet/P1100_1560_1600Series/printerAgent

        Executable not found!

    2 orphan files found. [Clean up]

 

Run the report again and click [Clean up].

 

I would uninstall Bitdefender. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.

 

Bitdefender uninstall

 

 

Bitdefender uninstall (2)


I would uninstall MacAfee. It tends to interfere with the computer's operation while providing minimal to no benefit.

McAfee Uninstall               Resources is near bottom of the page

 

Get rid of Trusteer. It doesn’t work well under Mac OS.

 

Trusteer Rapport Uninstall

 

最后更新：2017-08-24 11:32:49

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