489
Imac not responding
Hi all,
Lately I've been experiencing that my iMac is very non-responsive. Symptoms:
Not getting out of hibernation state
Slow startup of apps
Hanging apps - beachball icon
I checked the following:
CPU and RAM are ok during freezing
Hardware checks show no faults
When starting up in save mode the iMac works fine.
I added two etrecheck reports. The first in normal mode, the second in save mode.
Does anyone can help me in analyzing why the iMac behaves this way? Any help is much appreciated.
EtreCheck version: 3.4.4 (448)
Report generated 2017-09-17 09:22:14
Download EtreCheck from https://etrecheck.com
Runtime: 3:47
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Problem: Beachballing
Hardware Information: ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 3,2 GHz Intel Core i5 (i5-3470) CPU: 4-core
24 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
iMac 2560 x 1440
Disk Information: ⓘ
WDC WD40EZRX-00SPEB0 disk0: (4 TB) (Rotational)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 4.00 TB (831.92 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB20Bus
hub_device
hub_device
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB30Bus 4 TB
Seagate BUP BK 4 TB
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Big hard disk (disk1s2 - Journaled HFS+) /Volumes/Big hard disk : 4.00 TB (2.84 TB free)
Physical disk: BUP BK 4.00 TB (2.84 TB free)
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1611) - Time since boot: less than an hour
Configuration files: ⓘ
/etc/hosts - Count: 15
Gatekeeper: ⓘ
Mac App Store and identified developers
Possible adware: ⓘ
Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
One possible adware file found. [Remove/Report]
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 160 Apple tasks
[running] 70 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 45 Apple tasks
[loaded] 152 Apple tasks
[running] 94 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 17b9373f - installed 2013-04-14) [Lookup]
[loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2013-04-14) [Lookup]
[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]
[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2017-05-18) [Lookup]
[running] com.teamviewer.teamviewer.plist (? ? ? - installed 2017-09-17) [Lookup]
[running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-09-17) [Lookup]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2013-04-14) [Lookup]
[loaded] com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]
[not loaded] com.crashplan.engine.plist (? 0 ? - installed 2017-06-16) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-09-11) [Lookup]
[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]
[loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2016-08-29)
[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-09-08) [Lookup]
[running] com.teamviewer.teamviewer_service.plist (? ? ? - installed 2017-09-17) [Lookup]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (? 6a3cceca 17b9373f - installed 2013-04-15) [Lookup]
[loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2017-03-29) [Lookup]
[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-16) [Lookup]
[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-06) [Lookup]
[running] com.spigot.ApplicationManager.plist (? ef73f8ba 217327b7 - installed 2017-01-04) Adware! [Remove/Report]
~/Library/Application Support/Spigot/ApplicationManager
[running] com.spotify.webhelper.plist (Spotify - installed 2017-09-13) [Lookup]
User Login Items: ⓘ
Dropbox Application - Hidden
(/Applications/Dropbox.app)
CleanMyMac 3 Menu Application - Hidden (MacPaw Inc. - installed 2017-08-08)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
CrashPlan menu bar Application - Hidden
(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
Commander One Application
(/Applications/Commander One.app)
Internet Plug-ins: ⓘ
SharePointBrowserPlugin: 14.1.0 (installed 2013-04-14) [Lookup]
FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-09-16)
Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2014-01-25) Check version
Default Browser: 601 (installed 2017-09-13)
User internet Plug-ins: ⓘ
Picasa: 1.0 (installed 2014-03-05) [Lookup]
3rd Party Preference Panes: ⓘ
Backblaze Backup (installed 2017-05-28) [Lookup]
Flash Player (installed 2017-08-29) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 4.00 TB Disk used: 3.17 TB
Destinations:
Timecapsule-schijf [Local]
Total size: 2.00 TB
Total number of backups: 146
Oldest backup: 09-12-14 00:40
Last backup: 11-09-17 13:25
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 3.17 TB X 3)
Top Processes by CPU: ⓘ
7% Commander One
5% WindowServer
1% mdworker
1% kernel_task
1% update_dyld_shared_cache
Top Processes by Memory: ⓘ
1.07 GB kernel_task
489 MB softwareupdated
315 MB firefox
263 MB Commander One
242 MB CrashPlanService
Top Processes by Energy Use: ⓘ
10.50 Commander One
7.56 WindowServer
0.98 CrashPlanService
0.94 mdworker
Virtual Memory Information: ⓘ
19.83 GB Available RAM
17.25 GB Free RAM
4.17 GB Used RAM
2.58 GB Cached files
0 B Swap Used
Software installs: ⓘ
The Unarchiver: 3.11.2 (installed 2017-09-13)
Commander One: 1.7.3 (installed 2017-09-13)
Adobe Flash Player: (installed 2017-09-13)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-09-17 09:07:26 Last shutdown cause: 3 - Hard shutdown
2017-09-16 14:54:28 CrashPlan.app High CPU use [Open] [Details]
2017-09-15 17:07:59 SharingPref.prefPane Crash [Open]
2017-09-15 07:57:24 com.apple.CommerceKit.TransactionService High CPU use [Open] [Details]
SAFE MODE
EtreCheck version: 3.4.4 (448)
Report generated 2017-09-17 09:45:56
Download EtreCheck from https://etrecheck.com
Runtime: 3:10
Performance: Good
Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Problem: Computer is too slow
Hardware Information: ⓘ
iMac (27-inch, Late 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac13,2
1 3,2 GHz Intel Core i5 (i5-3470) CPU: 4-core
24 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
BANK 0/DIMM1
8 GB DDR3 1600 MHz ok
BANK 1/DIMM1
8 GB DDR3 1600 MHz ok
Handoff/Airdrop2: supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ⓘ
NVIDIA GeForce GTX 675MX - VRAM: 1024 MB
Disk Information: ⓘ
WDC WD40EZRX-00SPEB0 disk0: (4 TB) (Rotational)
[Show SMART report]
(disk0s1) <not mounted> [EFI]: 210 MB
Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 4.00 TB (833.84 GB free)
(disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
USB20Bus
hub_device
hub_device
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
USB20Bus
hub_device
Apple Inc. FaceTime HD Camera (Built-in)
USB30Bus 4 TB
Seagate BUP BK 4 TB
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Virtual disks: ⓘ
Big hard disk (disk1s2 - Journaled HFS+) /Volumes/Big hard disk : 4.00 TB (2.84 TB free)
Physical disk: BUP BK 4.00 TB (2.84 TB free)
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1611) - Time since boot: less than an hour
Configuration files: ⓘ
/etc/hosts - Count: 15
Gatekeeper: ⓘ
Mac App Store and identified developers
Possible adware: ⓘ
Adware: ~/Library/LaunchAgents/com.spigot.ApplicationManager.plist
One possible adware file found. [Remove/Report]
Kernel Extensions: ⓘ
/Library/Extensions
[not loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]
System Launch Agents: ⓘ
[not loaded] 8 Apple tasks
[loaded] 161 Apple tasks
[running] 69 Apple tasks
System Launch Daemons: ⓘ
[failed] com.apple.watchdogd.plist (Apple, Inc. - installed 2017-06-23)
[not loaded] 45 Apple tasks
[loaded] 163 Apple tasks
[running] 82 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 17b9373f - installed 2013-04-14) [Lookup]
[not loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2013-04-14) [Lookup]
[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]
[not loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2017-05-18) [Lookup]
[not loaded] com.teamviewer.teamviewer.plist (? ? ? - installed 2017-09-17) [Lookup]
[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-09-17) [Lookup]
Launch Daemons: ⓘ
[not loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2013-04-14) [Lookup]
[not loaded] com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]
[not loaded] com.crashplan.engine.plist (? 0 ? - installed 2017-06-16) [Lookup]
[not loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-09-11) [Lookup]
[not loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]
[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]
[not loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2016-08-29)
[not loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-09-08) [Lookup]
[not loaded] com.teamviewer.teamviewer_service.plist (? ? ? - installed 2017-09-17) [Lookup]
User Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (? 6a3cceca 17b9373f - installed 2013-04-15) [Lookup]
[not loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2017-03-29) [Lookup]
[not loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]
[not loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-16) [Lookup]
[not loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-06) [Lookup]
[not loaded] com.spigot.ApplicationManager.plist (? ef73f8ba 217327b7 - installed 2017-01-04) Adware! [Remove/Report]
~/Library/Application Support/Spigot/ApplicationManager
[not loaded] com.spotify.webhelper.plist (Spotify - installed 2017-09-13) [Lookup]
User Login Items: ⓘ
Dropbox Application - Hidden
(/Applications/Dropbox.app)
CleanMyMac 3 Menu Application - Hidden (MacPaw Inc. - installed 2017-08-08)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
CrashPlan menu bar Application - Hidden
(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
Commander One Application
(/Applications/Commander One.app)
Internet Plug-ins: ⓘ
SharePointBrowserPlugin: 14.1.0 (installed 2013-04-14) [Lookup]
FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]
QuickTime Plugin: 7.7.3 (installed 2017-09-16)
Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]
JavaAppletPlugin: 15.0.1 (installed 2014-01-25) Check version
Default Browser: 601 (installed 2017-09-13)
User internet Plug-ins: ⓘ
Picasa: 1.0 (installed 2014-03-05) [Lookup]
3rd Party Preference Panes: ⓘ
Backblaze Backup (installed 2017-05-28) [Lookup]
Flash Player (installed 2017-08-29) [Lookup]
Time Machine: ⓘ
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 4.00 TB Disk used: 3.17 TB
Destinations:
Timecapsule-schijf [Local]
Total size: 2.00 TB
Total number of backups: 146
Oldest backup: 09-12-14 00:40
Last backup: 11-09-17 13:25
Size of backup disk: Too small
Backup size 2.00 TB < (Disk used 3.17 TB X 3)
Top Processes by CPU: ⓘ
8% dpd
1% WindowServer
0% fontd
0% kernel_task
0% SystemUIServer
Top Processes by Memory: ⓘ
980 MB kernel_task
129 MB Finder
125 MB iconservicesagent
117 MB WindowServer
92 MB Dock
Top Processes by Energy Use: ⓘ
2.14 WindowServer
0.08 systemstatsd
0.06 launchd
0.04 syslogd
Virtual Memory Information: ⓘ
19.41 GB Available RAM
17.93 GB Free RAM
4.59 GB Used RAM
1.48 GB Cached files
0 B Swap Used
Software installs: ⓘ
The Unarchiver: 3.11.2 (installed 2017-09-13)
Commander One: 1.7.3 (installed 2017-09-13)
Adobe Flash Player: (installed 2017-09-13)
Install information may not be complete.
Diagnostics Information: ⓘ
2017-09-17 09:34:03 Last shutdown cause: 3 - Hard shutdown
2017-09-16 14:54:28 CrashPlan.app High CPU use [Open] [Details]
2017-09-15 17:07:59 SharingPref.prefPane Crash [Open]
2017-09-15 07:57:24 com.apple.CommerceKit.TransactionService High CPU use [Open] [Details]
最后更新：2017-09-17 18:44:45
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