945      iPhone_iPad_Mac_apple

Apple Configurator 2: App Installation hangs/lo...

I have been trying to set up a cart with Apple Configurator 2. I am running iOS 9.2, iPad Air 2's, and El Capitan. I attempted to set them up following the blue print instructions, but that as an abject failure as it resulted in 16 of the 20 iPads being bricked. So I have been setting them up as a group of 20, first installing a profile and now installing apps. I tried to en masse install my apps, but that resulted in looping and errors that have no definition. So now I'm installing apps in small groups of 3-5 apps. The problem I'm running into is sporadic looping/hanging when I install certain apps. There seems to be no rhyme or reason. When I attempt to install the application on its own, the problem persists. It hangs in the "installing placeholder" step. So far, this has happened with: Garage Band, Pic Collage, and Socrative Teacher Edition. To fix the issue, I have to "remove" the partially installed apps and then forgo installing the particular application. Even if I try to install the application on its own, the problem persists. Any suggestions on how to fix this issue? I'm banging my head against the wall here. I'm going on hour 25+ (not including overnights where i Hit a button, go home, and come back to some random error).

Thanks!

I am having the exact same problems, described to a T. I'm also trying to update/ prepare several carts and Config 2 has been the utter bane of my job recently. I love the interface and believe I have a solid understanding of how to use the program, but the processes never complete. I thought the whole point of the program was to be able to add/remove/update/manage iPads en masse, yet it seems that to be able to get anything done I can only work with 2-3 iPads at a time. Even then I also get problems with partially installed or removed apps, or leftover place holders. Please let me know if there's anything I can do to allow this program to run more smoothly.

Similarly, I have experienced the same problem with my own set up at the company I work with. I have had to resort to the inefficient solution of erasing and restarting the procedure. I've noticed slightly better results from erasing all content, starting from ground zero, and then going on to install the blueprint, reinstall the profile, then manually delete the apps off the device, and finally reinstall the apps on the device individually.

Given that this is marketed as a mechanism for mass remote management, there appear to be some significant bugs or some unstated procedural conflicts that I suspect are hindering the program from effectively distributing templates. I would love to know what we can do to make this work better, or else if there is no hope for improvement, perhaps the names of some MDM solutions that manage app add/removal, security settings, updates, and device tracking better than the Apple Configurator 2.

Yup, same problem over here. To the letter. What's going on that can get fixed?

I found that I have more success installing apps one iPad at a time. When I do this, it's fast but then I have to sit there and do that 30 times!

You need to stop using apps off the drive. Remove all the apps from the blueprint, make sure you are signed into the store within AC2, and then choose your apps from the list. Don't add IPA files from the hard drive.

I added all of my apps from the list. None of my apps were on the drive. I also stopped trying to use Blue Print as it just exacerbated the problem.

Not using blueprint is a good idea- I will have to try it. I have been fighting with AC2 for the last 24 hours and Apple really didn't do a good job QA'ing this thing. I've had this and other problems and it has turned into a hair-pulling situation, lol!

One consistent issue I am noticing is that if you try to apply changes right after doing a recovery or restore or iOS update it doesn't take. Case in point, I got so wrapped around the axle I put all of the devices in recovery mode, then told AC2 to apply my blueprint to all of them. It didn't complain but neither did it load the profile or the apps. I had to get through the setup screens on all of them and then apply the blueprint again. This time AC2 told me that restrictions on the device were preventing apps from installing (?!!?) which is why I put the dumb things in recovery mode in the first place. However looking at the devices I could see where everything was there, including the apps!!

However the apps are requiring an iTunes store login which I am not going to be passing out. On another thread I found out to get around this, even for free apps, under AC2 you have to load the apps from a VPP account not an iTunes account. So I'm going to be waiting for weeks while I coax the powers that be into getting me a VPP login.

Even WITH the VPP login I am probably going to have to go through recovery mode again, go through the setup screens again, and LASTLY apply the blueprint again.

Same problems as others here. I work in a large school district with hundreds of iPad carts though I myself have only worked on maybe 20. I like the capabilities of AC2 but it rarely lives up to those capabilities.

Here is how I've been getting by. Once you get the iPads restored and updated to the current iOS is where the fun starts. (I've already updated and downloaded the apps I need in iTunes)

1.      If ANYTHING goes wrong, I "Erase all content and Settings" from the advanced menu. This effectively restores the iPads without reinstalling the iOS and puts all the iPads "on the same page"

2.     After naming and preparing the iPads wait until all activity is completed before proceeding.

3.     We avoid transferring Apple apps (Garageband, iBooks, Pages, Numbers, Keystone). They tend to create a 'overwite' error and fortunately we only ise iMovie.

4.     Things move along pretty well through transferring placeholders, but hangs up before moving on. I've found that it can take as much as an hour to proceed to transferring applications. Seems like it depends on how many iPads you are updating (makes sense). If it fails to move on, I cancel, erase content and settings, and go back to step 2. Interestingly, after a failure and I start over, I've always been able to complete the process the second time. I'd say I get about 50% success rate on first try.

5.     I left a cart churning last night, and came in to find it stuck on transferring the last app (another tech was actually there). She gave it another hour to complete then cancelled. Like we've found before, several apps were in the waiting state on most of the ipads. Back to step 1.

Blueprints is an awesome idea if we could make it work. It would save so much time.

AC2 looks so easy to use and so very capable that it is very disappointing to have so many problems and waste so many man hours trying to do such basic things. Not to mention having to go through EACH iPad and log into an app to activate all the rest, then log out again. Thanks Apple.

I'm an Apple person in my civilian life, but I really wish we would switch to Surface...

Definitely same problem here for the past month. Can confirm that the following attempts can make it work, but by no means is a fix. Apple, please!

1) Erasing All Content under Advanced and running the blueprint again eventually works. It still takes several tries though.

2) Doing the blueprint process one iPad at a time is definitely a way to make it work every time. Have fun.
3) Doing less than 20 apps seems to work for me every time when pushed to a whole cart. If I have more than 20 apps, which I always do, it hoses.
4) The thing that does NOT make a difference for me is "Add"ing apps vs using blueprint-ing them. Same results if over 20 apps.

This is really sad, Apple. The bugs in this program should hold their own developers' conference. It's unforgivable how bad this program is. I truly believe with all the bugs we've encountered and helped fix that this was tested with 5 apps for sake of time, and them approved for release. No way did they test this in the typical cart environment.

And what makes it sadder is that the design and features make it so promising! Apple has made it so our company that manages 20,000 iPads among its clients is no longer accepting new iPad customers. We tell them to go Chromebooks all the way. And no one has been disappointed yet. And for all of you on here reading this who share in educational environment tech management, you know the joys of managing Chromebooks vs iPads. SMH for life over this. Why did schools have to be fooled into getting iPads in the first place? 

And by the way, I am an Apple fan. I have more Apple in my life than anything else, but Google wins in this contest.

My school is also moving to Chromebooks. AC and AC2 just have too many issues. Been trying to apply a Blueprint to 12 iPads without success. Always sticks on the same app.

Will probably try to Erase all Settings on each iPad but that shouldn't be a problem if I am restoring the iPads with AC2

Sorry. I should have finished my original thought instead of going on that tangent. Haha.

The problem with sending out apps in small clusters to iPads is that they don't install to the folders that were setup on the backup. They start forming on page 2 of the iPads instead. To get around that, this workaround has worked for me every single time:

Warning, this STINKS that this way is even an option, but it works:

1) After restoring the backup, and preparing/supervising the iPad, run a full blueprint with all your apps (in my case, 60+ apps).

2) When and If it freezes on the final placeholder, cancel the process.

3) The gray remnants of the apps remain on the iPad - this is a good thing, because it allows you to now push and overwrite (replace) the apps in small batches.

4) Go to ADD > Apps, and select 10-15 apps to push out and replace the placeholders already there.

5) At the end of 4 cycles, you've got yourself your completed iPads with apps in their proper groupings/folders.

I challenge any Apple engineer to go to any of our schools with whatever configurator they want to bring, and show me how this works without errors? It just cannot be done. Errors every single time on any cart, in any school, with any configuration.

I am trying this now. But the problem then is AC2 as to download the apps EACH time I load apps onto the iPads. And if it gets stuck again, then I've wasted 30 minutes of downloading apps. So frustrating

This has worked for me.

We usually only have about 10-20 iPads connected at once. But if you add the apps on one iPad first, then you can add apps to the rest of the iPads and it doesn't fail. Seems to fail when doing it for all iPads on the first attempt. But if one iPad is successful then they all become successful.

-Richard Campbell

Greater Victoria School District 61

Yeah I noticed that I was able to upload 40+ apps on a single iPad after I wiped and restored them.

I haven't tried adding to all of the other iPads but this is very helpful information!

最后更新：2017-08-28 09:15:12

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