阅读228 返回首页    go iPhone_iPad_Mac_apple

Cancelling apple music but fail

I try to cancel my apple music but after clicking Subscription (like in the instruction), it does not show any blue tick or unsubscribe button. It also asks me to resubscribe when I'm actually paying for family package every month. What should I do? Do I have to leave family sharing to cancel AM? Thank you in advance

Hi honganh8295, 

I understand you are attempting to cancel your Apple Music membership and it sounds like you have some questions regarding the process.  Since you are getting the option to resubscribe, this means that your membership has been canceled and you are being given the option to renew your membership if you should so choose.  The actual date of cancel should be listed under the Your Subscription section and you will have access to the Apple Music catalog until this date.  

Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV

Please let us know if you have any additional question, and thank you for visiting Apple Support Communities.  

Cheers.  

Hi Starr.C

Thank you for your reply,

My Apple Music says "Expired 15 January 2017" for individual package. But after Jan 2017, I change to family package and still keep paying until now but AM doesn't give on my family package. I'm not sure what happened.

 

IMG_7478.PNG

Greetings honganh8295,

Thanks for using the Apple Support Communities.

Since you appear to still be having a billing issue, we would like you to contact Apple Support.

You can contact Apple Support here: Contact Apple Support.

Best Regards.

最后更新：2017-09-27 22:22:18

  上一篇：go Encoding Error
  下一篇：go why backup files appear on my macbook pro