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Adobe CC Illustrator is crashing my Retina iMac

I have a 9 month old iMac with this spec:

iMac (Retina 5K, 27-inch, Late 2014)

Processor 3.5 GHz Intel Core i5

Memory 8 GB 1600 MHz DDR3

Start up disc Macintosh HD

Graphics AMD Radeon R9 M290X 2048 MB

I'm running Yosemite for now.

I have the following programmes open:
Mac Mail, Excel, Adobe Illustrator, Font Explored, Safari.

The issue I am having is that when I open a particular vector file in Illustrator (saved as a PDF) it will be open for around 10 minutes then I get the clock symbol, my screen freezes and my mac then restarts without warning.

The file I'm opening is a very detailed geological map of Great Britain with lots of line-work.

First thoughts were that the file was corrupt so I closed it and made a note to ask for another file/file format from the client.

About 30 minutes later I opened a detailed timeline set on top of an illustrated cornfield, all in vector line-work, (saved as a.ai file).

The exact same thing happened.

What I'd like to know is – is this an Adobe CC problem, an Apple problem or do I simply need to increase my RAM or graphics card?
I am expecting a lot of advice will say it's the low spec of my mac, but I've been able to work on complex vector files on my 5 year old macbook pro that has 8 GB memory…

Any help is welcome as I'm getting desperate!

Thanks

Hi,

Did you ever get a resolution for this issue?

We're experiencing a similar issue with Illustrator crashing repeatedly, around twice a day and required a complete reboot of the iMac. This is while performing various different tasks within Illustrator. 

Imac Spec:

- 27" 5K late 2015

- 3.2GHZ I5

- 24GB RAM

- AMD R9 M380 2GB

- 1TB HDD

I highly doubt it has much to do with the spec, as like you said, Illustrator has previously worked on much lower spec Mac's.

Thanks in advance for any help!

最后更新：2017-10-03 18:08:20

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