240      iPhone_iPad_Mac_apple

hi i have bought a used ipad the previous owner...

You won't get anywhere without the complete assistance of the previous owner.

What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support

Do you still have contact with the previous owner.  If so, show them this document and get them to do what it suggests.

https://support.apple.com/en-gb/ht201351

Yes I do thank you I will send her the link. Much appreciated

She won't be able to do it without the phone.   You will either have to take it or send it to her.   Better the former.

Happy to have helped.

最后更新：2017-09-05 18:42:05

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