569      iPhone_iPad_Mac_apple

Office 2016 is not working after updating to Si...

Hello,

I am facing an issue since i updated the os from El Capitan to Sierra last night, when you open Excel or Word it shows an error report, "Microsoft Excel has encountered a problem and needs to close"

I sent the report to Microsoft, Re Started the program, re started the computer but unfortunately its still not working, and it's kind of a bad situation since i use these apps at work almost everyday.

Please do let me know if anyone know how to solve the issue.

Thank you,

Thisara.

All updates I can find online are from July:  https://support.microsoft.com/en-us/kb/3074482

And they are older versions than I have installed.

MicrosoftAutoupdate is installed on my Mac in the folder

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/

Have tried to launch the automatic updater manually? Open the folder "Library" at the top level of your system drive, then Application Support, then the Microsoft folder and look for folders named "MAU..."

Same here

I can´t find nothing to change.

If anybody has a solution...

Which version of Excel are you running? I have version 15.13.4, and it working well, as well as the latest word and PowerPoint.

Have you installed the latest updates?

https://support.office.com/en-us/article/Check-for-Office-for-Mac-updates-automa tically-bfd1e497-c24d-4754-92ab-910a4074…

Awesome!!!

Working like a charm, Thanks

Please, for your own sake, do NOT follow those instruction!!!!

Patching your software with mysterious files from "some guy on the internet" is about as safe as leaving your kids in the care of "random guy living under a bridge".

You have no idea what that software is doing or where it came from. It could be spyware, you may be giving all your banking information, passwords, etc to some unknown source. Once this rogue software is on your computer, it can do anything.

Check the microsoft.com site for updates to Office 2016, and only install the updates from Microsoft.

I have installed the Office 2016 for Mac Version 15.11.2.150701, i downloaded this automatic update and installed it but still can't open any of these office apps to run the automatic update... any idea how to run this stand alone ? or download the update and install directly, ofc from the Microsoft... anyway thank you very much for your reply..

I'm using version 15.26 and all seems fine.

Be sure to update your Office 365 "Updater" itself so it knows to check for the latest version. There were just updates like last week.

We use Office 365 at work and have the latest Office 2016 for Mac installed. My Excel version is 15.26 (160910) as is the rest of the Office apps (Outlook is 15.26.1 (160196)) and it updated 2-3 days ago through Microsoft AutoUpdate. I'm still on El Capitan and will be for a few days more until I can gather a bit more information on how well Microsoft and other apps cope with the new macOS.

Try uninstalling Office and reinstalling it again. It might fix the issue, especially if you're downloading it from O365 website as it automatically downloads the latest version.

Cheers.

The AutoUpdate app for Office is located here:

Macintosh HD/Library/Application Support/Microsoft/MAU2.0

Where “Macintosh HD” is the drive you boot from. The current release version of Office 2016 is 15.26 and you should always be updated to the latest release.

All updates I can find online are from July:  https://support.microsoft.com/en-us/kb/3074482

And they are older versions than I have installed.

MicrosoftAutoupdate is installed on my Mac in the folder

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/

Have tried to launch the automatic updater manually? Open the folder "Library" at the top level of your system drive, then Application Support, then the Microsoft folder and look for folders named "MAU..."

I can also confirm that version 15.26 works fine with Sierra.

Working as before now, Thanks

You're welcome

My issue is not that the apps will not open, they will, but in both Outlook and Word I cannot actually type anything. The cursor will not appear in the text fields. In outlook I can enter addresses, but I cannot type the body of the e-mail. In word I cannot even get a cursor. I am on the latest build of the Microsoft apps and of MacOS Sierra.

最后更新：2017-09-20 02:00:21

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