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Apple watch exercise not counting

I Went for a 20 minute outdoor walk today using the Workout app, with my phone GPS on And I didn't get credit for even one minute. I had my hands in my pockets because it was cold but given I was using gps, shouldn't it have given me credit in the exercise ring?

Hi TahoeC,

I'm sorry to see that your Workout activity was not tracked with your Apple Watch.  In order to help resolve this issue, I'd like you to please check the settings outlined in the steps below, and also calibrate your Apple Watch for better tracking results.

1. Bring your iPhone and your Apple Watch.
2. Find an open, flat area outside that offers good GPS reception and clear skies.
3. Make sure that Location Services is on. To check the setting on your iPhone, tap Settings > Privacy > Location Services.
4. Make sure that Motion Calibration & Distance is on. To check the setting on your iPhone, tap Settings > Privacy > Location Services > System Services.
5. Hold your iPhone in your hand, or attach it to your body with an armband (preferably) or waistband.
6. Open the Workout app on your Apple Watch, and choose Outdoor Walk or Outdoor Run.
7. Choose your goal, or select Open, and tap Start.
8. Walk or run at your normal pace for about 20 minutes.

If you can't accumulate 20 minutes of outdoor walking or running during one Workout session, you can accumulate 20 minutes over multiple outdoor walking or running Workout sessions with your iPhone. If you frequently walk or run at a variety of different speeds, it's best to accumulate 20 minutes of outdoor walking or running in the Workout app with your iPhone at each of the speeds you frequently walk or run at.

You don't need to do anything specific to start this calibration process. It can be done during a regular outdoor walking or running workout in the Workout app when you have your iPhone with you. And, whenever you use Apple Watch and iPhone to walk or run outside in the Workout app, it will continue to calibrate the accelerometer by learning your unique stride length at different speeds, and get more accurate over time.

This calibration process can also help improve the accuracy of your overall calorie estimations in many of the other workout categories in the Workout app, and the calorie, distance, Move, and Exercise estimations in the Activity app. However, it's not necessary to do this calibration process before using either the Activity or Workout apps.

Calibrating your Apple Watch for improved Workout and Activity accuracy - Apple Support

Cheers,

Alex H.

I Am in a similar situation, but think I can add some additional details that may be helpful. For the first month of use with my Apple Watch Sport, my exercise was relatively predictable: a few brisk walks between my home/car/office during the day and a long dog walk at around 6pm to meet my exercise goal. For the most part this remained unchanged other than some yard work. I hit my exercise goals doing this level of activity without issue.

however, this past weekend on Sunday I went on a long hike with my wife and daughter. I used the workout app for an outdoor walk and since I was carrying my daughter in a frame on my back, my heart rate was much higher than usual for an extended period of time.

Since that walk, I have found it very difficult to get the watch to recognize any exercise at all. It's almoat as if I confused it, and it thinks my heart rate needs to hit a higher base level for it to start counting towards my goals. My same daily routine above barely registers towards my daily exercise goals.

I have been having issues with the exercise ring with walk options. Apple seems to know there is a problem. I use the "other" option for now. Works for me until they get a fix.

Update: I did the recommended 20 minute walk outdoors. Clear skies, no tree cover, flat area, Location Services and Motion & Calibration ON. Exercise app tapped me on the wrist when I was done with 20 minutes; only 3 minutes registered on the Activity exercise ring. I'll do another one tonight if it's clear; so far, I appear to be having the same issues today with nothing registering on the ring.

I only got a total of 5 minutes of exercise in yesterday, doing the same routine that used to net me 30+.

I Don't get any distance clocked for the Outdoor Run, Outdoor Walk. It's only working with Outdoor Cycle.

SUrely this his cannot be settings or calibration.

Alex, this stock Apple answer is not helpful. 

I've counted at least 40 people on the forums with this issue. 

The Apple Watch is not registering any distance or speed in any workout despite following your instructions. 

We need some response from Apple as to whether this is hardware or software before the refund period has expired.

Am having weirdness with recording and computing data in some reasonable range. I went on a hike today with lots of climbing. My heart rate averaged 126 bpm over 83 minutes, yet the watch says I had only 334 "active calories" — and the green exercise ring says I had only 49 minutes of exercise. And this is not the first hike on which this has happened. Hey, Apple, what's up?!

I have the same problem ! the exercise counter seem to be getting worse over the last few days? Did the calibration and nothing registered at all in exercise minutes

I reported the problem to Apple and they said the fix is this:

Make sure the iPhone and the Apple Watch are both running the latest software. UNPAIR the watch from the phone and they pair again as a new Watch (not from backup).

I did this fix just today and it seems to be working better. Later today I am going to test out the Outdoor Walk feature to see if it works better.

Hello, I also have the same problem and find it very frustrating. From the beginning, I learned that the green exercise ring in the Activity app will register if my activity equals at least the speed of a brisk walk. Sometimes, I walk-run and it won't register. Also, I'm just under 5 foot, so I can't walk as fast as a 6 foot person. My legs are not long enough. If I walk 60 minutes at a slower pace than a supposedly "fast pace", it should at least register as a 30 minutes activity, don't you think so?  I would like to know why a 30 minutes brisk walk (at what speed is it considered a brisk walk?) is not equal to a slightly slower pace of a 60 minutes walk, for example.

I will try to do the fix you mentioned (unpair the watch from my iPhone and pair it again as a new watch). Let's hope it works!

After applying the fix I described above, I found that my watch now appears to be working normally. Hopefully the fix will work for the others who have posted here with the same problem.

Thanks, TahoeC. Following your experience, I have re-paired the watch (what a pain that was!). Will test it tomorrow on an outdoor walk and report back. Fingers crossed . . .

Hello Tahoe,

unfortunately, it did not work for me.

This morning, I walked 20 minutes outside (with my iPhone) using the dedicated exercice app and in the activity green circle, it registered as a 4 minute walk only.  I did exactly what Apple support told you to do, I have the latest software on my iPhone (8.4) and on my watch (1.0.1), I unpaired my apple watch from my iPhone and paired it again as a new watch.

What I would like to do is to have the possibility of doing a 30 minute brisk walk or if I don't feel like walking very fast, I would like to walk at a slower speed but for a longer time.  Everything that equals the same number of calories than a 30 minute brisk walk should count.

I would like to add this:

I just called Apple support and they think they will have to replace my watch but before that, the person I talked to will ask the engineers if there is something I can do.  I also asked the following question:  On what criteria is based an intense activity (the activity app will register the 30 minutes of the green circle for each minute of activity intense enough like a  brisk walk or something more intense).  Is it the speed of the walk or run or the heart frequency that matters?  If it's the speed of the walk or run, I can't grow longer legs to walk faster.  If it's the heart frequency, that's different.

Anyway, if I walk slower one day and my heart doesn't go as fast, but I walk 90 minutes, that should count.  That's what I did the other day and it registered as 10 minutes in the green circle of the activity app.  That is frustrating!

I also said to apple support that I'm not the only one with the problem, there are at least 40 other people having the same problem. 

I'll keep you posted when I will get a call from Apple.

最后更新：2017-09-05 19:53:43

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