351 iPhone_iPad_Mac_apple

Upgrade to Sierra

iMac late 2009, upgraded over years. Justt upgraded to Sierra (10.12.3) from Yosemite (which had worked fine). Now having problems with beachballing, slow response when booting up, when moving files on desktop, when trying to print, when duplicating files, when dragging documents to apps in Dock and when consigning docs to Trash and so on. Safari (10.0.3), Mail (10.2), Messages (10.0) , Calendar (9.0), EtreCheck (3.1.5 [343]);. Have not yet opened all apps.

Have checked Disk Utility, have looked at Console (3,000 actions per minute!), have booted into Safe Mode (slight improvement).

I am completely ignorant about what goes on under the hood, but I think I'd rather go back to Yosemite than put up with the status quo. If you can help, I'd be very appreciative.

I've included an EtreCheck output in case that will help. Thanks, drdillo.

EtreCheck version: 3.1.5 (343)

Report generated 2017-02-16 11:48:14

Download EtreCheck from https://etrecheck.com

Runtime 6:58

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Description:

slow/beachballing particularly with Finder functions on desktop/printing/copying and other functions. “Upgraded” from Yosemite on late 2009 iMac.

Hardware Information: ⓘ

iMac (21.5-inch, Late 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1080

System Software: ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: about one hour

Disk Information: ⓘ

ST3500418ASQ disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Annie HD (disk0s2) / [Startup]: 499.25 GB (229.59 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-ST DVDRW GA11N ()

USB Information: ⓘ

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Card Reader

Western Digital My Book 1148

Western Digital My Book 1144

Apple Inc. Built-in iSight

Configuration files: ⓘ

/etc/hosts - Count: 1

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/System/Library/Extensions

[not loaded] com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.7 - 2017-02-07) [Support]

[not loaded] com.Cycling74.driver.Soundflower (1.5.1 - 2017-02-07) [Support]

[loaded] com.eltima.ElmediaPlayer.kext (1.0 - SDK 10.4 - 2017-02-07) [Support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0 - 2017-02-07) [Support]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.3 (26671) - SDK 10.4 - 2017-02-07) [Support]

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9 - 2017-02-07) [Support]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2017-02-07) [Support]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2017-02-07) [Support]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9 - 2017-02-07) [Support]

[not loaded] com.wdc.driver.USBHP (1.0.11 - 2017-02-07) [Support]

[loaded] com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2017-02-07) [Support]

/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns

[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0 - 2010-02-12) [Support]

[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0 - 2010-02-12) [Support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 (26671) - SDK 10.4 - 2012-11-06) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 (26671) - SDK 10.5 - 2012-11-06) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.3 (26671) - SDK 10.4 - 2012-11-06) [Support]

Startup Items: ⓘ

DynDNSUpdater: Path: /Library/StartupItems/DynDNSUpdater

Sudochmod: Path: /Library/StartupItems/Sudochmod

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[failed] com.apple.bird.plist (2017-01-13)

[not loaded] 9 Apple tasks

[loaded] 175 Apple tasks

[running] 95 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 36 Apple tasks

[loaded] 170 Apple tasks

[running] 106 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2017-02-03) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2017-01-17) [Support]

[not loaded] com.sookasa.agent.plist [Support]

[not loaded] com.teamviewer.teamviewer.plist (2016-05-04) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-05-02) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2017-02-03) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2017-02-03) [Support]

[loaded] com.adobe.fpsaud.plist (2016-12-16) [Support]

[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (2013-10-29) [Support]

[running] com.eltima.ElmediaPlayer.daemon.plist (2011-07-17) [Support]

[running] com.freemacsoft.appcleanerd.plist (2012-10-10) [Support]

[loaded] com.google.keystone.daemon.plist (2014-10-08) [Support]

[loaded] com.malwarebytes.HelperTool.plist (2016-07-12) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-12-12) [Support]

[loaded] com.sharpcast.xfsmond.plist (2014-09-18) [Support] - /Library/Application Support/SugarSync/scxfsmond: Executable not found!

[not loaded] com.sookasa.daemon.plist [Support]

[loaded] com.teamviewer.Helper.plist (2016-05-02) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2016-05-04) [Support]

[running] com.wyse.PocketCloud.plist (2014-07-21) [Support]

[loaded] org.tcpdump.chmod_bpf.plist (2012-07-07) [Support]

[loaded] uk.co.canimaansoftware.ClamXavHelper.plist (2016-11-25) [Support]

[loaded] uk.co.canimaansoftware.ClamXavHelperUpdater.plist (2016-07-12) [Support]

User Launch Agents: ⓘ

[not loaded] com.apple.SafariBookmarksSyncer.plist (2009-06-11) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn cClient: Executable not found!

[not loaded] com.ecamm.printopia.plist (2014-03-06) [Support] - ~/Library/PreferencePanes/Printopia.prefPane/Contents/MacOS/Printopia Server.app/Contents/MacOS/Printopia Server: Executable not found!

[loaded] uk.co.canimaansoftware.clamxav.UninstallWatcher.plist (2017-02-16)

[loaded] uk.co.canimaansoftware.clamxav.freshclam.plist (2016-11-25) [Support]

User Login Items: ⓘ

iTunesHelper Application (2017-01-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Localizable.strings Document

(/Library/Application Support/GraphicConverter/Scripts/hp_psmart_PM.plugin/Contents/Resources/Italian .lproj/Localizable.strings)

System Events Application

(/System/Library/CoreServices/System Events.app)

AppCleaner Helper Application (2014-10-21)

(/Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner Helper.app)

Dropbox Application Hidden

(/Applications/Dropbox.app)

SMARTReporter Application Hidden

(/Applications/SMARTReporter.app)

WDDriveUtilityHelper Application

(/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

ClamXav Sentry Application

(/Applications/ClamXav.app/Contents/Resources/ClamXav Sentry.app)

Wunderlist Application

(/Applications/Wunderlist.app)

HP Scheduler Application

(/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

Internet Plug-ins: ⓘ

JavaAppletPlugin: Java 8 Update 121 build 13 (2017-01-17) Check version

o1dbrowserplugin: 5.4.2.18903 (2014-10-09) [Support]

Google Earth Web Plug-in: 6.2 (2012-02-04) [Support]

OfficeLiveBrowserPlugin: 12.2.8 (2011-02-13) [Support]

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-08-31) [Support]

RhapsodyPlayerEngine: 1.0.2 (2010-07-10) [Support]

RealPlayer Plugin: Unknown (2010-07-10) [Support]

AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-03) [Support]

FlashPlayer-10.6: 24.0.0.194 - SDK 10.9 (2017-01-11) [Support]

Unity Web Player: UnityPlayer version 2.6.1f3 (2014-03-26) [Support]

QuickTime Plugin: 7.7.3 (2017-01-13)

Flash Player: 24.0.0.194 - SDK 10.9 (2017-01-11) Outdated! Update

googletalkbrowserplugin: 5.4.2.18903 (2014-06-06) [Support]

iPhotoPhotocast: 7.0 (2010-07-10)

AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-03) [Support]

CouponPrinter-FireFox_v2: Version 1.1.7 - SDK 10.5 (2012-10-13) [Support]

SharePointBrowserPlugin: 14.6.9 - SDK 10.6 (2016-10-28) [Support]

ContentUploaderPlugin: 1.0 (2010-07-10) [Support]

DirectorShockwave: 11.5.9r620 (2011-06-07) [Support]

Safari Extensions: ⓘ

Videobox - TastyApps - https://www.tastyapps.com/extz.html (2014-01-12)

Ka-Block! - David Graham & Josh Peek - https://kablock.com (2017-02-09)

Ultimate Status Bar - Karl Dearden - https://ultimatestatusbar.com/ (2014-02-19)

DuckDuckGo - DuckDuckGo - https://duckduckgo.com (2017-02-01)

AdBlock - BetaFish, Inc. - https://getadblock.com (2017-02-09)

Franker - Yurii Soldak - https://franker.googlecode.com/ (2014-09-29)

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2017-01-05)

Add to Wunderlist - 6Wunderkinder - https://www.wunderlist.com (2014-07-16)

Save to Pocket - Read It Later, Inc. - https://getpocket.com/ (2015-11-06)

Readability - Arc90 - https://www.readability.com (2012-10-29)

Blur - Abine, the online privacy company. - https://www.abine.com (2017-02-09)

ClickToFlash - Marc Hoyois - https://hoyois.github.com/safariextensions/clicktoplugin/ (2016-11-21)

3rd Party Preference Panes: ⓘ

AppTrap (2011-06-04) [Support]

Flash Player (2016-12-16) [Support]

Flip4Mac WMV (2013-03-29) [Support]

Java (2017-01-17) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Annie HD: Disk size: 499.25 GB Disk used: 269.66 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 127

Oldest backup: 1/5/15, 0129

Last backup: 2/7/17, 1204

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.25 GB X 3)

External2 [Local]

Total size: 2.00 TB

Total number of backups: 127

Oldest backup: 1/5/15, 0552

Last backup: 2/7/17, 1044

Size of backup disk: Excellent

Backup size 2.00 TB > (Disk size 499.25 GB X 3)

Top Processes by CPU: ⓘ

6% WindowServer

4% ps

2% kernel_task

1% fontd

0% com.apple.AmbientDisplayAgent

Top Processes by Memory: ⓘ

723 MB kernel_task

590 MB mdworker(15)

164 MB Dropbox

147 MB UserEventAgent(2)

147 MB Finder

Virtual Memory Information: ⓘ

1.36 GB Available RAM

152 MB Free RAM

6.64 GB Used RAM

1.21 GB Cached files

30 MB Swap Used

Diagnostics Information: ⓘ

Feb 16, 2017, 10:03:54 AM Self test - passed

Feb 16, 2017, 09:43:32 AM /Library/Logs/DiagnosticReports/Safari_2017-02-16-094332_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

Feb 16, 2017, 09:21:56 AM /Library/Logs/DiagnosticReports/PocketCloudService_2017-02-16-092156_[redacted] .crash

/usr/local/bin/PocketCloudService

Feb 15, 2017, 09:40:08 PM /Library/Logs/DiagnosticReports/PocketCloudService_2017-02-15-214008_[redacted] .crash

drdillo wrote:

Booted up in Safe Mode (8 minutes)

Numerous times during boot, irregular white horizontal lines of varying thickness appeared to rise from the bottom of the screen to the top.

While logging in (7 minutes) the “lines” randomly appeared.

Perfectly normal. Use safe mode to isolate issues with your Mac:

"Safe mode in OS X Leopard v10.5 or later also disables accelerated graphics. This makes the menu bar appear solid even if "Translucent Menu Bar" or "Reduce Transparency" is selected in System Preferences. Your screen might also "blink" or "tear" during login when your Mac is started in safe mode."

What you have accomplished is to prove that the problems you are having are limited to your Admin account, which I'm sure you now realize. It also indicates that your macOS installation is probably not a problem.

So go ahead and log back into your Admin account and give it some time to rebuild all the databases that were deleted when you used Safe Mode. Some will already have completed while you were in the new user account, but not all.

Have you taken care of the issues shown in Red with your first EtreCheck run?

Drag everything in /Library/StartupItems/ to the Trash. If you still need to use DynDNS Updater, download the appropriate client from https://help.dyn.com/update-clients/.

Hold the <Option/Alt>-key down and select "Library" from the Finder's Go menu. Look in your "LaunchAgents" folder and drag com.apple.SafariBookmarksSyncer.plist and com.ecamm.printopia.plist

to the trash.

Next time you decide to uninstall 3rd party software, check with the developer on the proper way to do so.

The only thing that might be an obvious issue is whatever PocketCloudService is. I'm not familiar with it, but should not be crashing.

Although I don't see anything else obvious that would slow you down, there is a lot of ancient software on your Mac that are probably out-of-date. A general housecleaning is in order to make sure everything you see listed in EtreCheck is still something you need/use.

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac. The reason for creating a backup is that the symptoms you describe could be indicative of an impending hard disk drive failure, so securing your data is a primary concern.

Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read Use safe mode to isolate issues with your Mac - Apple Support. Compare how your Mac works in Safe Mode to how it has been, and describe your observations in a reply to this Discussion.

Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.

Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.

Let me know what you determine.

drdillo wrote:

Justt upgraded to Sierra (10.12.3) from Yosemite (which had worked fine).

You need to give your Mac at least 24-hours after the Safe Mode boot to rebuild many caches, databases and reformat a few things such as your Mail before you get too excited about Finder activities being slow. Spotlight is notorious for causing such things as it indexes multiple items and I can see that "mdworker" still has work to do in that area. In addition, you will probably have to reboot at least one more time after things settle down.

I see a few items that need to be cleaned up from some very old installations that you probably uninstalled improperly. Always check with the developer before an uninstall, even AppCleaner isn't perfect at doing that. Let us know if you need help fixing the items shown in red.

I have tried to follow instructions. Thanks for offering help.

Backed up everything to Time Machine.
Shut Down
Booted up in Safe Mode (8 minutes)
1. Numerous times during boot, irregular white horizontal lines of varying thickness appeared to rise from the bottom of the screen to the top.
2. While logging in (7 minutes) the “lines” randomly appeared.
3. Ran Disk Utility First Aid: “volume x appears to be OK”
4. Behavior of file icons on desktop same as in Normal Mode (i.e., sluggish, unable to open folders by dragging file on top, unable to save, print, quit or open files from within an application.
Shut Down
Booted into Normal Mode (8 minutes)
1. Same behavior as Safe Mode except no “lines”
2. SmartReporter says Boot Disk passes tests.
3. Ran Disk Utility First Aid: again, start-up disk said to be “OK.”
Created new Standard User Account.
1. Logged out of main account (administrator), Logged into new account.
2. Mirabile dictu! Wicked fast. No problems arranging files/folders. Could open applications super-speedy.
3. Ran Disk Utility First Aid: start-up disk reported as appearing “OK.”
4. Cannot access a bunch of stuff from administrator (DropBox, for instance.)
5. Would really like to “fix” the Administrator account rather than use the recently created Standard account.
6. Ran EtreCheck from within Standard Account. Still shows “below average” speed and has many of the same problems listed in my original post.

EtreCheck version: 3.1.5 (343)

Report generated 2017-02-18 17:55:01

Download EtreCheck from https://etrecheck.com

Runtime 5:59

Performance: Below Average

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Show signature failures: Enabled

Problem: Computer is too slow

Description:

New, Standard User Account

Hardware Information: ⓘ

iMac (21.5-inch, Late 2009)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo (Duo) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

NVIDIA GeForce 9400 - VRAM: 256 MB

iMac 1920 x 1080

System Software: ⓘ

macOS Sierra 10.12.3 (16D32) - Time since boot: about one day

Disk Information: ⓘ

ST3500418ASQ disk0 : (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Annie HD (disk0s2) / [Startup]: 499.25 GB (226.80 GB free)