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Recurrent kernel panics, cannot find cause

Hello

 

I posted on this forum some time ago because of recurrent kernel panics. I eventually visited the Apple store who diagnosed a faulty hard drive. Since then I have replaced the hard drive with an SSD and had a new flex cable installed. Unfortunately the kernel panics are occurring again.

 

I have updated to High Sierra but this has not helped, and I am getting kernel panics daily for seemingly no reason (the cause is different most times, although kerneltask has crashed a few times).

Apple Hardware Test was normal and First Aid/Disk Utility was also normal.

 

Does anybody have any ideas what could be happening? I can't seem to find the fault anywhere!

 

Thank you

 

Here is my EtreCheck report

EtreCheck version: 3.4.5 (455)

Report generated 2017-09-27 11:34:35

Download EtreCheck from https://etrecheck.com

Runtime: 2:19

Performance: Excellent

 

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

 

Problem: Computer is restarting

 

Hardware Information:

    MacBook Pro (13-inch, Mid 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro9,2

    1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

    4 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            2 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1600 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 1188

    iCloud Quota: 4.84 GB available

 

Video Information:

    Intel HD Graphics 4000 - VRAM: 1536 MB

        Color LCD 1280 x 800

 

Disk Information:

    Crucial_CT275MX300SSD1 disk0: (275.06 GB) (Solid State - TRIM: Yes)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [APFS Container]: 274.85 GB

 

    HL-DT-ST DVDRW  GS31N  ()

 

USB Information:

     USB20Bus

         hub_device

            Apple Inc. FaceTime HD Camera (Built-in)

     USB20Bus

         hub_device

             hub_device

                Apple Inc. Apple Internal Keyboard / Trackpad

                Apple Computer, Inc. IR Receiver

                Apple Inc. BRCM20702 Hub

                    Apple Inc. Bluetooth USB Host Controller

     USB30Bus

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Virtual disks:

    Mac SSD (disk1s1 - APFS) /  [Startup]: 274.85 GB (243.49 GB free)

        Physical disk: disk0s2 274.85 GB (243.49 GB free)

    (disk1s2) <not mounted>  [Preboot]: 274.85 GB

        Physical disk: disk0s2 274.85 GB

    (disk1s3) <not mounted>  [Recovery]: 274.85 GB

        Physical disk: disk0s2 274.85 GB

    (disk1s4) /private/var/vm  [VM]: 274.85 GB

        Physical disk: disk0s2 274.85 GB

 

System Software:

    macOS High Sierra  10.13 (17A365) - Time since boot: less than an hour

 

Gatekeeper:

    Mac App Store and identified developers

 

System Launch Agents:

    [not loaded]    9 Apple tasks

    [loaded]    186 Apple tasks

    [running]    93 Apple tasks

 

System Launch Daemons:

    [not loaded]    37 Apple tasks

    [loaded]    189 Apple tasks

    [running]    102 Apple tasks

 

Launch Agents:

    [not loaded]    com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

 

Launch Daemons:

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 4898e928 - installed 2017-08-29) [Lookup]

    [not loaded]    com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-09-25)

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-09-12) [Lookup]

    [loaded]    com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-08-15) [Lookup]

    [not loaded]    com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

 

User Launch Agents:

    [loaded]    com.cisco.videoguard7.plist (Shell Script c8b7826e - installed 2017-09-21)

    [loaded]    com.cisco.videoguard7.uninstall.plist (Shell Script d03d150 - installed 2017-09-24)

    [running]    com.cisco.videoguardmonitor.plist (Shell Script 2864b4de - installed 2017-09-24)

    [loaded]    com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-30) [Lookup]

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-08-25) [Lookup]

    [loaded]    com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-09-27) [Lookup]

 

User Login Items:

    Dropbox    Application

        (/Applications/Dropbox.app)

    iTunesHelper    Application (Apple, Inc. - installed 2017-09-14)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Internet Plug-ins:

    FlashPlayer-10.6: 27.0.0.130 (installed 2017-09-13) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-09-21)

    Flash Player: 27.0.0.130 (installed 2017-09-13) [Lookup]

 

Safari Extensions:

    [enabled]    Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-09-25)

 

3rd Party Preference Panes:

    Flash Player (installed 2017-08-29) [Lookup]

 

Time Machine:

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

        Mac SSD: Disk size: 274.85 GB Disk used: 31.36 GB

    Destinations:

        TOSHIBA EXT [Local]

        Total size: 999.86 GB

        Total number of backups: 84

        Oldest backup: 29/12/2014, 21:57

        Last backup: 24/09/2017, 15:02

        Size of backup disk: Excellent

            Backup size 999.86 GB > (Disk size 274.85 GB X 3)

 

Top Processes by CPU:

         7%   WindowServer

         3%   gamed

         3%   CallHistorySyncHelper

         3%   kernel_task

         2%   accountsd

 

Top Processes by Memory:

    567 MB    kernel_task

    183 MB    Dropbox

    67 MB     Finder

    47 MB     WindowServer

    44 MB     mds

 

Top Processes by Network Use:

    Input     Output    Process name

    94 KB     49 KB     Dropbox

    83 KB     4 KB      mDNSResponder

    16 KB     7 KB      cloudd

    8 KB      12 KB     apsd

    16 KB     1 KB      netbiosd

 

Top Processes by Energy Use:

     10.20 WindowServer

      1.46 AddressBookSourceSync

      0.92 accountsd

      0.66 CiscoVideoGuardMonitor

 

Virtual Memory Information:

    1.86 GB   Available RAM

    656 MB    Free RAM

    2.14 GB   Used RAM

    1.22 GB   Cached files

    0 B       Swap Used

 

Software installs:

    Microsoft Office 2016 for Mac:  (installed 2017-08-30)

    WhatsApp: 0.2.5863 (installed 2017-09-09)

    Microsoft AutoUpdate:  (installed 2017-09-12)

    Microsoft OneNote for Mac:  (installed 2017-09-12)

    Microsoft Excel for Mac:  (installed 2017-09-12)

    Microsoft PowerPoint for Mac:  (installed 2017-09-12)

    Microsoft Outlook for Mac:  (installed 2017-09-12)

    Adobe Flash Player:  (installed 2017-09-13)

    Java 8 Update 144:  (installed 2017-09-13)

    JDK 8 Update 144:  (installed 2017-09-13)

    Microsoft Word for Mac:  (installed 2017-09-13)

 

    Install information may not be complete.

 

Diagnostics Information:

    2017-09-27 11:28:30    Last shutdown cause: 3 - Hard shutdown

    2017-09-26 22:12:07    Kernel Panic [Open] [Details]

        3rd Party Kernel Extensions: None



最后更新:2017-09-27 19:54:00

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