370      iPhone_iPad_Mac_apple

World Trade Center Store

     So I went into Apple WTC for a repair today. I had just woke up made an appointment and traveled in my PJ’s figured I would be in and out. Once I arrived I became interested in upgrading my current device and had questions about the “trade-in” program. I was treated like I was not welcomed in the store. Once I asked about the program I was told to ask a sales agent they could help me then I asked a sales agent and what I took away from the conversation was go to my phone provider cause it would be easier.  I was very put off at the inattentiveness in which I received. I also inquired about the dongle and was quickly thrown a device for 10 bucks. Soon after a tourist comes in inquires about a dongle and was given one free of charge. Cool no problem that irked me but no big deal. 

     I was told my repair would take an hour and I would have to leave the store I could sit down outside or downstairs but upstairs is for customers. Oh MY BAD I guess my phone doesn’t make me a customer. I came into the store excited and looking forward to upgrading my phone my wife’s phone and my sons but after this experience I’m not sure I’d my brand loyalty can continue. For the record, I have owned every iteration of iPhone since their inception, I have 3 iPhones, 2 Apple watches, 2 iPads and a Mac. Needless to say this experience has left me aghast. Not sure if I continue going forward with Apple anymore.

Sorry to hear of your experience but you are not addressing Apple here. We are users like you. The first action I would take would be to contact the store manager and tell him of your experience. If you want to contact Apple please use one of the methods at this link: Contact - How to Contact Us - Apple

Complaining here will do no good at all, since we are all users of Apple devices, not employees of Apple. This also appears to have nothing to do with MacBook Pros, not sure why you chose to post in this area. Talk to the manager of the store.

BTW did you really go the the store in your pajamas?

最后更新：2017-10-05 09:43:18

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