469      iPhone_iPad_Mac_apple

Painfully slow MacBook Pro. EtreCheck says "poo...

I've been doing everything possible to fix my painfully slow MacBook Pro. It seemed like the problem started after loading Sierra a few months ago, and has only gotten worse since then. I've reloaded Sierra, didn't help. I ran disk first aid and didn’t find anything. I reset the SMC and PRAM. I tried booting in safe mode and it was just as slow. I also made a test user and it was just as slow.

I read about EtreCheck on this forum so I ran it. It agrees with me that performance is "poor." Can someone interpret the results (below) and give me some tips for fixing my MacBook Pro? Thanks so much. :-)

Lois

~~~~~~~~~~~

EtreCheck version: 3.4.2 (436)

Report generated 2017-08-02 14:08:07

Download EtreCheck from https://etrecheck.com

Runtime: 14:48

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Description:

My MacBook Pro is terribly slow.

Hardware Information: ⓘ

    MacBook Pro (15-inch, Mid 2010)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro6,2

    1 2.4 GHz Intel Core i5 (i5) CPU: 2-core

    4 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            2 GB DDR3 1067 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1067 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Check Battery - Cycle count = 287

Video Information: ⓘ

    Intel HD Graphics - VRAM: 288 MB

        Color LCD 1440 x 900

    NVIDIA GeForce GT 330M - VRAM: 256 MB

Disk Information: ⓘ

    APPLE HDD HTS547575A9E384 disk0: (750.16 GB) (Rotational)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 749.30 GB

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

    MATSHITADVD-R   UJ-898  ()

USB Information: ⓘ

     USB20Bus

         hub_device

            Apple Card Reader

            Apple Inc. Apple Internal Keyboard / Trackpad

            Apple Inc. BRCM2070 Hub

                Apple Inc. Bluetooth USB Host Controller

     USB20Bus

         hub_device

            Apple Computer, Inc. IR Receiver

            Apple Inc. Built-in iSight

Virtual disks: ⓘ

    LA[redacted] (disk1 - Journaled HFS+) /  [Startup]: 748.93 GB (297.20 GB free)

        Physical disk: disk0s2 749.30 GB Online

System Software: ⓘ

    macOS Sierra  10.12.6 (16G29) - Time since boot: less than an hour

Configuration files: ⓘ

    /etc/hosts - Count: 15

Gatekeeper: ⓘ

    Mac App Store and identified developers

Kernel Extensions: ⓘ

        /Library/Application Support/Roxio

    [not loaded]    com.roxio.TDIXController (1.7) [Lookup]

        /System/Library/Extensions

    [not loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Lookup]

    [not loaded]    com.markspace.iokit.IOMissingSyncMassStorage (6.0.4) [Lookup]

    [not loaded]    com.markspace.missingsync.palmos.classicseize (1.0.0) [Lookup]

    [not loaded]    com.palm.ClassicNotSeizeDriver (3.2.1) [Lookup]

    [not loaded]    com.parallels.kext.prl_hid_hook (4.0 3522.205957) [Lookup]

    [not loaded]    com.parallels.kext.prl_hypervisor (4.0 3522.205957) [Lookup]

    [not loaded]    com.parallels.kext.prl_netbridge (4.0 3522.205957) [Lookup]

    [not loaded]    com.parallels.kext.prl_usb_connect (4.0 3522.205957) [Lookup]

    [not loaded]    com.parallels.kext.prl_vnic (4.0 3522.205957) [Lookup]

    [not loaded]    com.roxio.BluRaySupport (1.1.3) [Lookup]

    [not loaded]    com.seagate.driver.PowSecDriverCore (5.2.3 (26671) - SDK 10.4) [Lookup]

        /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.3 (26671) - SDK 10.4) [Lookup]

    [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.3 (26671) - SDK 10.5) [Lookup]

    [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.3 (26671) - SDK 10.4) [Lookup]

Startup Items: ⓘ

    MissingSyncMounting: Path: /Library/StartupItems/MissingSyncMounting

    ParallelsDesktopTransporter: Path: /Library/StartupItems/ParallelsDesktopTransporter

    Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    195 Apple tasks

    [running]    56 Apple tasks

    [killed]    23 Apple tasks

    23 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

    [not loaded]    39 Apple tasks

    [loaded]    178 Apple tasks

    [running]    77 Apple tasks

    [killed]    24 Apple tasks

    24 processes killed due to insufficient RAM

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (? ffb65062 17b9373f - installed 2011-05-12) [Lookup]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

    [not loaded]    com.adobe.CS4ServiceManager.plist (? 70f708f7 c1ab4162 - installed 2010-05-13) [Lookup]

    [failed]    com.adobe.CS5ServiceManager.plist (? 40cdc1ff dd391a6f - installed 2011-05-12) [Lookup]

    [loaded]    com.coupons.coupond.plist (? f6a15e5e c3c75c5 - installed 2014-10-16) [Lookup]

    [loaded]    com.google.keystone.agent.plist (Google, Inc. - installed 2017-07-10) [Lookup]

    [loaded]    com.oracle.java.Java-Updater.plist (? cdad4d6a be93c7fb - installed 2017-01-30) [Lookup]

    [not loaded]    com.teamviewer.teamviewer.plist (? ? ? - installed 2017-08-01) [Lookup]

    [not loaded]    com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

Launch Daemons: ⓘ

    [loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

    [loaded]    com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2011-05-12) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 18a4fa69 - installed 2017-06-23) [Lookup]

    [loaded]    com.adobe.versioncueCS3.plist (? e716f322 9b3e398d - installed 2008-07-10) [Lookup]

    [loaded]    com.apple.aelwriter.plist (Apple, Inc. - installed 2012-05-21)

    [running]    com.apple.qmaster.qmasterd.plist (Apple, Inc. - installed 2009-06-19)

    [running]    com.fitbit.galileod.plist (? 7ad1c5c f27e1a6e - installed 2014-01-04) [Lookup]

    [loaded]    com.google.keystone.daemon.plist (Google, Inc. - installed 2017-07-26) [Lookup]

    [loaded]    com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-27) [Lookup]

    [loaded]    com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Lookup]

    [loaded]    com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

    [loaded]    com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-12-13) [Lookup]

    [loaded]    com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-07-27) [Lookup]

    [not loaded]    com.teamviewer.teamviewer_service.plist (? ? ? - installed 2017-08-01) [Lookup]

    [failed]    com.vmware.launchd.vmware.plist (Shell Script 40d1be26 - installed 2010-11-30) [Lookup]

    [running]    de.jinx.SmartSleepDaemon.plist (? 3c894071 4091ce3d - installed 2017-06-09) [Lookup]

    [running]    edu.northwestern.cs.aqualab.namehelp.service.plist (? 8c4e4b19 49d4cda6 - installed 2017-08-02) [Lookup]

User Launch Agents: ⓘ

    [loaded]    com.adobe.AAM.Updater-1.0.plist (? 6a3cceca 17b9373f - installed 2014-04-20) [Lookup]

    [loaded]    com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-07-14) [Lookup]

    [failed]    com.shirtpocket.backuponmount-login.plist (Apple, Inc. - installed 2017-07-15)

    [loaded]    com.shirtpocket.backuponmount.plist (Apple, Inc. - installed 2017-07-15)

User Login Items: ⓘ

    Alfred    Application

        (/Applications/Alfred.app)

Internet Plug-ins: ⓘ

    o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

    Google Earth Web Plug-in: 7.1 (installed 2016-08-20) [Lookup]

    OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-25) [Lookup]

    Flip4Mac WMV Plugin: 2.3.1.2 (installed 2009-11-03) [Lookup]

    AdobePDFViewerNPAPI: 15.017.20053 (installed 2016-08-03) [Lookup]

    FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-12) [Lookup]

    Silverlight: 5.1.30514.0 (installed 2015-02-28) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-15)

    Flash Player: 26.0.0.137 (installed 2017-07-12) [Lookup]

    googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

    iPhotoPhotocast: 7.0 (installed 2012-02-17)

    AdobePDFViewer: 15.017.20053 (installed 2016-08-03) [Lookup]

    CouponPrinter-FireFox_v2: 5.0.5 (installed 2014-10-16) [Lookup]

    SharePointBrowserPlugin: 14.7.2 (installed 2017-03-15) [Lookup]

    JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-01-30) Check version

Audio Plug-ins: ⓘ

    DVCPROHDAudio: 1.3.2 (installed 2010-09-28)

3rd Party Preference Panes: ⓘ

    Adobe Version Cue CS3 (installed 2008-07-10) [Lookup]

    CepstralVoices (installed 2011-05-11) [Lookup]

    Déjà Vu (installed 2006-08-23) [Lookup]

    Flash Player (installed 2017-06-23) [Lookup]

    Flip4Mac WMV (installed 2009-11-03) [Lookup]

    Java (installed 2017-01-30) [Lookup]

    MacFUSE (installed 2008-12-19) [Lookup]

    SmartSleep (installed 2009-10-22) [Lookup]

Time Machine: ⓘ

    Skip System Files: NO

    Mobile backups: ON

    Auto backup: YES

    Volumes being backed up:

        LATverberg: Disk size: 748.93 GB Disk used: 451.73 GB

    Destinations:

        TOSHIBA EXT [Local]

        Total size: 1.00 TB

        Total number of backups: 56

        Oldest backup: 1/11/15, 12:19 AM

        Last backup: 7/18/17, 9:09 PM

        Size of backup disk: Too small

            Backup size 1.00 TB < (Disk used 451.73 GB X 3)

Top Processes by CPU: ⓘ

        19%       mdworker

         5%       ps

         4%       WindowServer

         2%       kernel_task

         1%       mds

Top Processes by Memory: ⓘ

    515 MB        kernel_task

    158 MB        callservicesd

    125 MB        soagent

    105 MB        Finder

    103 MB        AppleSpell

Top Processes by Network Use: ⓘ

    Input         Output        Process name

    47 KB         44 KB         mDNSResponder

    21 KB         25 KB         namehelp

    9 KB          14 KB         apsd

    2 KB          1 KB          netbiosd

    576 B         624 B         ntpd

Top Processes by Energy Use: ⓘ

      8.90    mdworker

      5.92    WindowServer

      4.46    syncdefaultsd

      0.60    trustd

Virtual Memory Information: ⓘ

    711 MB        Available RAM

    27 MB         Free RAM

    3.31 GB       Used RAM

    685 MB        Cached files

    24 MB         Swap Used

Software installs: ⓘ

    Adobe Flash Player:  (installed 2017-07-12)

    TeamViewer: 12.0.81460 (installed 2017-08-01)

    Install information may not be complete.

Diagnostics Information: ⓘ

    2017-08-02 13:41:10    Last shutdown cause: 3 - Hard shutdown

    2017-08-02 12:13:42    apple-scc-20170802-121145.app Crash [Open]

    2017-08-01 16:55:46    iconservicesagent Crash [Open]

    2017-07-31 12:01:18    DEVONthink Pro.app Crash [Open]

Files deleted by EtreCheck: ⓘ

    2017-08-02 11:48:05 - com.adobe.ARM.[...].plist - Unknown

I second georg2011's comment about the amount of system RAM on your MacBook Pro.

In addition:

Configuration files: ⓘ

    /etc/hosts - Count: 15

There should only be a single hosts file .  A host file is first checked by a web browser PRIOR to using DNS to match a URL with an IP address. Additional entries would either be added by you purposely or some form of malware to redirect the browser to a malicious web site.

Startup Items: ⓘ

    Startup items no longer function in OS X Yosemite or later

 

System Launch Agents: ⓘ

    23 processes killed due to insufficient RAM

 

System Launch Daemons: ⓘ

    24 processes killed due to insufficient RAM

 

Internet Plug-ins: ⓘ

    o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

    Google Earth Web Plug-in: 7.1 (installed 2016-08-20) [Lookup]

    OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-25) [Lookup]

    Flip4Mac WMV Plugin: 2.3.1.2 (installed 2009-11-03) [Lookup]

    AdobePDFViewerNPAPI: 15.017.20053 (installed 2016-08-03) [Lookup]

    FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-12) [Lookup]

    Silverlight: 5.1.30514.0 (installed 2015-02-28) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-15)

    Flash Player: 26.0.0.137 (installed 2017-07-12) [Lookup]

    googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

    iPhotoPhotocast: 7.0 (installed 2012-02-17)

    AdobePDFViewer: 15.017.20053 (installed 2016-08-03) [Lookup]

    CouponPrinter-FireFox_v2: 5.0.5 (installed 2014-10-16) [Lookup]

    SharePointBrowserPlugin: 14.7.2 (installed 2017-03-15) [Lookup]

    JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-01-30) Check version

 

3rd Party Preference Panes: ⓘ

    Adobe Version Cue CS3 (installed 2008-07-10) [Lookup]

    CepstralVoices (installed 2011-05-11) [Lookup]

    Déjà Vu (installed 2006-08-23) [Lookup]

    Flash Player (installed 2017-06-23) [Lookup]

    Flip4Mac WMV (installed 2009-11-03) [Lookup]

    Java (installed 2017-01-30) [Lookup]

    MacFUSE (installed 2008-12-19) [Lookup]

    SmartSleep (installed 2009-10-22) [Lookup]

 

Time Machine: ⓘ

        Size of backup disk: Too small

            Backup size 1.00 TB < (Disk used 451.73 GB X 3)

 

Diagnostics Information: ⓘ

    2017-08-02 13:41:10    Last shutdown cause: 3 - Hard shutdown

    2017-08-02 12:13:42    apple-scc-20170802-121145.app Crash [Open]

    2017-08-01 16:55:46    iconservicesagent Crash [Open]

    2017-07-31 12:01:18    DEVONthink Pro.app Crash [Open]

A number of things here:

1. You have application, starting up after login, that are no longer supported since OS X Yosemite.
2. A number of items are not being started due to lack of sufficient memory in the System Agents & Daemons area.
3. You have a glut of Internet plug-in installed in your web browser. Check to see if you still need them and remove any that you don't
4. You have a number of third-party applets running in System Preferences. Again, check to see if you need them and delete those you don't.
5. Your backup disk that you use for Time Machine is too small.
6. Finally, you have had a number of system crashes that have been reported.

Your biggest issue is lack of RAM: 4G is borderline to run OS Sierra. Your Mac's RAM can be upgraded. Hence, you should get 8G of RAM, which will speed up things significantly. Additionally, you can replace your HDD disk with a much faster SSD to speed up boot time.

Or you invest in a new Mac...

I second georg2011's comment about the amount of system RAM on your MacBook Pro.

In addition:

Configuration files: ⓘ

    /etc/hosts - Count: 15

There should only be a single hosts file .  A host file is first checked by a web browser PRIOR to using DNS to match a URL with an IP address. Additional entries would either be added by you purposely or some form of malware to redirect the browser to a malicious web site.

Startup Items: ⓘ

    Startup items no longer function in OS X Yosemite or later

 

System Launch Agents: ⓘ

    23 processes killed due to insufficient RAM

 

System Launch Daemons: ⓘ

    24 processes killed due to insufficient RAM

 

Internet Plug-ins: ⓘ

    o1dbrowserplugin: 5.41.3.0 (installed 2015-12-16) [Lookup]

    Google Earth Web Plug-in: 7.1 (installed 2016-08-20) [Lookup]

    OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-25) [Lookup]

    Flip4Mac WMV Plugin: 2.3.1.2 (installed 2009-11-03) [Lookup]

    AdobePDFViewerNPAPI: 15.017.20053 (installed 2016-08-03) [Lookup]

    FlashPlayer-10.6: 26.0.0.137 (installed 2017-07-12) [Lookup]

    Silverlight: 5.1.30514.0 (installed 2015-02-28) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-15)

    Flash Player: 26.0.0.137 (installed 2017-07-12) [Lookup]

    googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

    iPhotoPhotocast: 7.0 (installed 2012-02-17)

    AdobePDFViewer: 15.017.20053 (installed 2016-08-03) [Lookup]

    CouponPrinter-FireFox_v2: 5.0.5 (installed 2014-10-16) [Lookup]

    SharePointBrowserPlugin: 14.7.2 (installed 2017-03-15) [Lookup]

    JavaAppletPlugin: Java 8 Update 121 build 13 (installed 2017-01-30) Check version

 

3rd Party Preference Panes: ⓘ

    Adobe Version Cue CS3 (installed 2008-07-10) [Lookup]

    CepstralVoices (installed 2011-05-11) [Lookup]

    Déjà Vu (installed 2006-08-23) [Lookup]

    Flash Player (installed 2017-06-23) [Lookup]

    Flip4Mac WMV (installed 2009-11-03) [Lookup]

    Java (installed 2017-01-30) [Lookup]

    MacFUSE (installed 2008-12-19) [Lookup]

    SmartSleep (installed 2009-10-22) [Lookup]

 

Time Machine: ⓘ

        Size of backup disk: Too small

            Backup size 1.00 TB < (Disk used 451.73 GB X 3)

 

Diagnostics Information: ⓘ

    2017-08-02 13:41:10    Last shutdown cause: 3 - Hard shutdown

    2017-08-02 12:13:42    apple-scc-20170802-121145.app Crash [Open]

    2017-08-01 16:55:46    iconservicesagent Crash [Open]

    2017-07-31 12:01:18    DEVONthink Pro.app Crash [Open]

A number of things here:

1. You have application, starting up after login, that are no longer supported since OS X Yosemite.
2. A number of items are not being started due to lack of sufficient memory in the System Agents & Daemons area.
3. You have a glut of Internet plug-in installed in your web browser. Check to see if you still need them and remove any that you don't
4. You have a number of third-party applets running in System Preferences. Again, check to see if you need them and delete those you don't.
5. Your backup disk that you use for Time Machine is too small.
6. Finally, you have had a number of system crashes that have been reported.

Thank you, I'll get some more RAM. I might as well fix this extra junk too.

Thank you for all of this - very, very helpful. I'll work on cleaning things up. Much appreciated.

Just to encourage you.... I have an early 2011 MBP and with 8 Gig RAM its a joy. I am thinking of going up to 16 Gig but no reason at present.

I had to clear out a load of old trash too to get it running well - No Adobe! You do seem to be using high end apps and extensions which you perhaps don't need.

I am sure that following the advice will help but rely join 3 freebies for maintenance: Etrecheck, Malwarebytes and Onyx and all will be well.

ApplemanyUK

最后更新：2017-08-22 23:34:11

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