1004      iPhone_iPad_Mac_apple

Apps problem

Be careful of fake/scam/phishing emails.

Can you give a more detailed explanation?

When I’m downloading apps even “Free apps “ it says “ THE IS A PROBLEM WITH A PREVIOUS PURCHASE “ I can’t even update apps...

You need to login in and update your payment details.

Change or remove your Apple ID payment information(Document Type: Document) Nov 17, 2017 Your Apple ID is the personal account that you use to access Apple services like the App Store, iTunes Store, iCloud, iMessage, the Apple Online Store, FaceTime, and more. When you change your payment method or billing address, your information also updates everywhere that you use your Apple ID.If you change your payment method, make sure that your account information matches the credit card information on file with your financial institution. Learn about the different payment methodshttps://support.apple.com/en-us/HT201266

Does that message ask you to contact iTunes.   If it does it should have an address.   What address does it give?

Sounds more like a popup request in the App store.

What on earth gave you that idea?

MacKeeper is not in the App store.   Our members would raise Cain if that were to happen.  

Thanks for your help... let me do so

I'm not saying it has anything to do with MacKeeper. I'm thinking the users payment details are out of date.

What happens when you press continue?

If I click continue it says  AN ERROR  OCC

It says exactly that "AN ERROR OCC"

Nothing else?

Like I said before try this:

Change or remove your Apple ID payment information(Document Type: Document) Nov 17, 2017 Your Apple ID is the personal account that you use to access Apple services like the App Store, iTunes Store, iCloud, iMessage, the Apple Online Store, FaceTime, and more. When you change your payment method or billing address, your information also updates everywhere that you use your Apple ID.If you change your payment method, make sure that your account information matches the credit card information on file with your financial institution. Learn about the different payment methodshttps://support.apple.com/en-us/HT201266

Oh yeah I think I need to update my payment information...thanks on

最后更新：2017-12-01 16:17:06

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