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Am I due compensation? Apple Watch Skin Burn.

I bought an Apple Watch on the 1st Jan. After charging the watch, I wore it for around 24h. When I took it off I noticed that my skin was burnt (1st Degree Burn) a minor burn under watch sensors. Since contacting Apple, the case was escalated to a Senior IOS person and Apple Engineers whom asked for pictures 3 days later from original contact made on the 2nd of Jan. 8 Days later they asked for more images of me wearing the watch and not. It then took 8 days for a response from the Senior IOS person who was waiting for the Apple Engineers to respond. The result from the Senior IOS person was to read a web link on Apple on how to own an Apple Watch. Throughout all contact with Apple, they suggested I get my money back before the cut-off point.

Fast Forward to Today 19/01/16 I took the Apple Watch back to the Curry's Store I bought it from to get my cash back. Spoke to the returns desk manager and he asked why and what reason I wanted to return the Apple Watch, I told him my life story with the Apple Watch and he asked to see the burn mark that occurred between the 1st and 2nd of January and I complied, His response was, omg that's right under the Apple Watch Sensor, are you sure it's not a skin irritation. I then responded by showing him my other wrist that had also worn the Apple Watch that has no markings, skin irritations or burn marks, I also showed him how I wear the watch (correctly) and that I kept it clean. He then agreed that the Apple Watch would have caused the issue of burning my wrist and so Agreed to refund me my money. He was astonished as to what and how Apple customer service responded to my issue. I got my money back, cash. However the inconvenience of all this has cost me time, effort, cash, travel and I got a 1st degree burn and overall disappointment. Am I due compensation.

It is important to note that I have had no skin irritations from the watch other than the burn, I have held the watch with both hands, rubbed the watch on my arms, face and legs to see if a reaction occurs and worn it on both wrists with no further problems. Apple Watch Space Grey 42mm Sports Band.

J.

Where are you located? Is there an Apple Store close by you? I would have suggested going to the Apple Store to have someone see this. Two things come to mind, this return desk manager is not an Apple representative, nor does he have a medical degree to determine that the injury you sustained is from the watch. There is nothing at the back of the watch that could cause a burn.

In the end, I'm glad you were able to get your money back, but given the fact there is nothing on the back of the watch that can cause a burn, and you did not sustain a burn anywhere else when dealing with the watch. As far as compensation, that is something you would have to take up with Apple directly. This is a user to user support forum, no one could answer that question for you.

Hi James

If you experience redness, swelling, itchiness or any other irritation or discomfort on your skin around - or beneath - your watch, Apple recommends that you remove your watch and consult a physician before wearing it again.

Skin reactions can be a result of various causes including allergies (eg to nickel), extended exposure to irritants (eg soap or sweat), environmental factors and fit of the band (too tight or too loose). Irritants can make skin reactions more likely if found between the watch and/or band and your skin.

You mention that you "rubbed the watch on my arms, face and legs to see if a reaction occurs". However, some such reactions may only be noticeable following extended exposure, such as the 24 hour period for which you report having first worn the watch on your affected wrist.

More information:

Wearing Apple Watch - Apple Support

Cleaning and wearing Apple Watch - Apple Support

It is also possible that your watch overheated. This may, for example, have been caused by a defective or damaged battery.

In respect of heat-related matters, the Important Safety Information provided by Apple within the User Guide advises:

• Apple Watch and the supplied power accessories "comply with applicable surface temperature standards and limits. However, even within these limits, sustained contact with warm surfaces for long periods of time may cause discomfort or injury."
• "Take special care if you have a physical condition that affects your ability to detect heat against the body."
• "Remove Apple Watch if it becomes uncomfortably warm."

If you are dissatisfied with the handling of your support case, contact and advise Apple Support accordingly:

https://www.apple.com/support/watch/contact/

Did the emergency room physician, or your physician, treat the burn and classify it as a 1st degree burn? Did you sent this to Apple?

deggie wrote:

 

Did the emergency room physician, or your physician, treat the burn and classify it as a 1st degree burn? Did you sent this to Apple?

Isn't a first degree burn just like a mild sunburn?

Uh, yes......

ChrisJ4203 wrote:

 

Uh, yes......

Then Mother Nature owes this freckled faced red-head a lot of compensation!

ukjames wrote:

 

I bought an Apple Watch on the 1st Jan. After charging the watch, I wore it for around 24h. When I took it off I noticed that my skin was burnt (1st Degree Burn) a minor burn under watch sensors. Since contacting Apple, the case was escalated to a Senior IOS person and Apple Engineers whom asked for pictures 3 days later from original contact made on the 2nd of Jan. 8 Days later they asked for more images of me wearing the watch and not. It then took 8 days for a response from the Senior IOS person who was waiting for the Apple Engineers to respond. The result from the Senior IOS person was to read a web link on Apple on how to own an Apple Watch. Throughout all contact with Apple, they suggested I get my money back before the cut-off point.

 

Fast Forward to Today 19/01/16 I took the Apple Watch back to the Curry's Store I bought it from to get my cash back. Spoke to the returns desk manager and he asked why and what reason I wanted to return the Apple Watch, I told him my life story with the Apple Watch and he asked to see the burn mark that occurred between the 1st and 2nd of January and I complied, His response was, omg that's right under the Apple Watch Sensor, are you sure it's not a skin irritation. I then responded by showing him my other wrist that had also worn the Apple Watch that has no markings, skin irritations or burn marks, I also showed him how I wear the watch (correctly) and that I kept it clean. He then agreed that the Apple Watch would have caused the issue of burning my wrist and so Agreed to refund me my money. He was astonished as to what and how Apple customer service responded to my issue. I got my money back, cash. However the inconvenience of all this has cost me time, effort, cash, travel and I got a 1st degree burn and overall disappointment. Am I due compensation.

 

It is important to note that I have had no skin irritations from the watch other than the burn, I have held the watch with both hands, rubbed the watch on my arms, face and legs to see if a reaction occurs and worn it on both wrists with no further problems. Apple Watch Space Grey 42mm Sports Band.

 

J.

<Image Edited by Host>

Located in the UK, no freckles on my skin anywhere on the body dark black hair and tan skin tone, made it to the age of 24 with no allergies, no hay fever or even the dreaded chicken pox. I am almost certain that I have no allergies to anything that everyone has come in to contact with, I own pretty much every apple device possible, mac pro retina, mac pro, iPhone 3, 4 ,5 5s and 6s and all the iPods and no real problems bar the Mac Pro Retina had a defect - Apple resolved that issue fast. Getting back to the watch, I wore it on both wrist as requested by Apple, no reactions, skin irritations bar further problems on the other wrist, they then understood that if I were to get a skin irritation it would appear on my skin elsewhere. It was a 1st degree burn, I have 1st Honours, but not in medicine and let alone you don't need one to identify a burn, even visited mother and her years of experience identified it as a burn, could be chemical or heat burn. Getting back to my problem, after charging it from out the box on the table, I wore it for around 24h's straight, even during sleep. If i had a burning sensation during sleep, I probably missed it. Google 1st Degree Burns and you'll learn that a min of 44' can burn skin in temperature and or chemicals can burn skin. The watch was hot after it's 1st charge but as the same as the iPhones and Mac's I guessed it would be fine one it cooled, to which point I wore it.

End - Got money back, the manager of Curry's is taking it further as I wasn't the 1st customer in that week to bring an Apple Watch back that was in the NYE sale. He recently got back to me via e-mail saying the returned watch's are being returned to Apple's specialist dept. to test and what not. Even today 27th Jan, 27 days later there is still a little scar from the burn mark. Skin irritations usually don't scar and disappear after a few days. I am disappointed about my experience from the Apple Watch, wouldn't really recommend it as there are many others on Social Networks, Social Websites that are reporting the same issue with visually similar pictures and burn marks in the same areas. Not the wrist strap but under the watch face. My case was elevated with Apple from first contact and they last told me they are reviewing the case and will confirm if any compensation is due from a defect in the watch. End of the day, in the UK if you buy an electrical product no matter what and there is a defect or problem with the product that causes any problems, you get your money back and compensation. Not sure on circumstances with the USA.

ukjames wrote:

 

Located in the UK, no freckles on my skin anywhere on the body dark black hair and tan skin tone, made it to the age of 24 with no allergies,

No, I'm the one with the freckles. And, for what it's worth, you can develop allergies at any time in your life. They're related to how often you're exposed to the allergen. Hopefully, you've also received your chicken pox vaccine as getting chicken pox as an adult can be fatal.

I wore the watch on the other wrist, are you trying to say that my left wrist is allergen prone and my right one isn't. Apple are doing great btw, fall in profits and now a massive recall for electrocuting wall sockets for the mac pro and more (google it). I think it's dumb that most are blind sided by the logo that every product is perfect, one had commented on this thread that there is nothing on the watch that can burn you... I and others can tell you otherwise. If that statement were true do you not think that Apple would have that message in their adverts. "The Apple Watch has no component that can harm you" ...

Instead they have a webpage now dedicated to explaining that prolonged use? is the problem and that they used metals and materials that some? may have problems with. It was fresh out the box, then charged, then worn for 24h. If 24h is prolonged use, then why do they advertise it as a product that can be worn like a regular watch in day and night? The product worked, I think it was a fault with the battery as when i charged it, it heated up just the same as my iPhones did from new. I wore it once it was cool (temp wise) and the next day when I removed the watch It had burned my skin (1st Degree Burn). You do not need a BA or MA to identify a burn..

ukjames wrote:

 

I think it was a fault with the battery as when i charged it, it heated up just the same as my iPhones did from new. I wore it once it was cool (temp wise)

To clarify: it is normal for the watch, power adapter and charging cable to become warm when connected to power.

This, in isolation, is not indicative of a faulty watch or battery.

It is not a "massive" recall, it is only in some parts of the world and it is not on the same scale as the 5W charger recall or the MacBook Pro battery recalls that were done a few years ago. While they are projecting a decline in profits from last year it is still a profit and has nothing to do with you.

Let's call a First Degree burn buy its other name, a superficial burn. So why if the watch caused it did you get a superficial burn on one side but not the other?

You have made an administrative request to Apple so you can wait for the outcome of that. What type of compensation did you request? If they don't meet your request you can use your countries legal system. You will need to submit documentation of your injury, how much money you spent on medical care (that is reimbursable), how much time you missed from work due to the injury and how much pain and suffering you endured and for how long (although I'm not sure that is allowed in your country and you will need medical support to make the claim). Come up with a number that you think will satisfy you and file your claim.

There is nothing anyone here can assist you with and you are simply spinning your wheels posting here. Nothing will come of it.

ukjames wrote:

 

I wore the watch on the other wrist, are you trying to say that my left wrist is allergen prone and my right one isn't. Apple are doing great btw, fall in profits

Have you not been paying attention to the news? The Global economy is in, to put it mildly, a state of flux. China is having massive economic issues. China is one of Apple's major markets. Ergo..... Nothing to do with recalls on a some chargers and even fewer people complaining about Apple Watches.

最后更新：2017-10-17 10:25:23

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