877      iPhone_iPad_Mac_apple

Gen 3 IWatch (cellular) Workout App stops working.

Ok, so let me start with this. I have reset the device. I have tightened the strap as far as I possibly can without cutting off circulation.  I’ve verified “auto-off” is not on via settings as well. 

So why does the dang workout app keep pausing 24 seconds in, if not sooner, to any workout I do? This is infuriating and completely defeats the purpose of having a fitness tracker let alone smart watch. 

Apple needs to fix the dang app...

Hi

The Wrist Detection feature on Apple Watch can be affected by permanent or temporary skin changes, such as by some wrist tattoos.

For the best performance from Apple Watch (including the heart rate sensor) during workouts, your band should be worn snugly, but not too tightly on the top of your wrist:

• Wearing your Apple Watch - Apple Support
• Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support
• Get the most accurate measurements using your Apple Watch - Apple Support

Otherwise, the following steps may help to prevent the issue from recurring:

• If you have not yet done so, update your iPhone to the latest software:
  • Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

• Close certain apps and restart both your iPhone and your Apple Watch:
  • Close the Watch app, Activity app and Health app (if open) on your iPhone:
    • Double-click the Home button, then swipe up on each app preview to close the apps.
  • Turn both devices off together, then restart your iPhone first:
    • Restart your iPhone, iPad, or iPod touch - Apple Support
    • Restart your Apple Watch - Apple Support

• Unpair and re-pair your Apple Watch:
  • The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app.
  • Initially choose to Restore from Backup during set up (most data and settings will be restored, with some exceptions, such as Apple Pay cards, passcode).
  • If the issue persists, consider instead unpairing and setting it up as a new watch.
  • Unpair your Apple Watch and iPhone - Apple Support
  • Set up your Apple Watch - Apple Support

If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

• US: Apple Watch Service Answer Center - Apple Support
• Elsewhere: Select your country for Apple Watch service and repair information

最后更新：2017-10-14 00:43:20

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