923      iPhone_iPad_Mac_apple

12.7 Update BUST!

i did an iTunes update on 10/16/17 and my itunes went haywire. I can't log in to my account, it says "failed to connect to apple id server" i can't connect to the itunes store either. I have no firewalls or anything of the sort that is blocking iTunes. my last successful attempt to connect to iTunes store was on 10/16/17 right before i updated. I called support and they do nothing but tell me to uninstall iTunes and then reinstall it which does nothing or to create a new user on my PC which again does NOTHING.  i think what makes this more frustrating is i can't find a solution. anyone out there know what to do? anyone?!!!!!

Microsoft Windows 7 x64 Professional Edition (Build 7600)

Dell Inc. Precision WorkStation 490

iTunes 12.7.0.166

FairPlay 2.13.16

iPod Updater Library 12.0

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 11.0.0.30

Apple Mobile Device Driver 1.67.0.0

Bonjour 3.0.0.2 (765.20)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iTunes Serial Number 00000000550CEDCC

Current user is not an administrator.

The current local date and time is 2017-10-22 13:53:33.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.

Video Display Information

Advanced Micro Devices, Inc., AMD Radeon HD 6670

**** Runtime Libraries ****

c:\windows\system32\msvcp140.dll: 14.10.25008.0

c:\windows\system32\vcruntime140.dll: 14.10.25008.0

c:\program files\itunes\ucrtbase.dll: 10.0.10586.212

c:\windows\system32\msvcp100.dll: 10.0.40219.325

c:\windows\system32\msvcr100.dll: 10.0.40219.325

c:\windows\system32\msvcr120.dll: 12.0.21005.1

c:\windows\system32\msvcp120.dll: 12.0.21005.1

**** External Plug-ins Information ****

No external plug-ins installed.

Bonjour service 3.0.0.2 (765.20) is currently running.

iPodService 12.7.0.166 (x64) is currently running.

iTunesHelper 12.7.0.166 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {EED99233-8994-4C9B-BAC1-497C22E7BE41}

Description: Broadcom NetXtreme 57xx Gigabit Controller

IP Address: 192.168.0.10

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.0.1

DHCP Enabled: Yes

DHCP Server: 192.168.0.1

Lease Obtained: Sun Oct 22 13:47:28 2017

Lease Expires: Wed Dec 31 17:00:00 1969

DNS Servers: 8.8.8.8

8.8.4.4

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was unsuccessful.

The network connection timed out.

Basic connection to the store failed.

The network connection timed out.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2017-10-16 17:54:18.

最后更新：2017-10-23 06:43:27

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